Safety and Security, Risk Management

GEORGE LOZANO

*************@*******.*** 669-***-**** 818 E. Flamingo Road, Las Vegas, NV

PROFESSIONAL PROFILE

A forward-thinking executive, highly analytical, dedicated, motivated and intuitive professional. A strong commitment to security rules and knowledge of hazards and threats to safety. Former Law Enforcement Officer, Marine Veteran and Security professional with over 24 years’ experience in safety and security encompassing a vast background in security, policy, and investigations. Highly valued, strategic member of a team with exemplary communication and relationship-building skills. Compassionate and well-versed in carrying out operations, training, investigative, administrative, advisory, and managerial roles while directing numerous sworn and civilian personnel. Moving back to Bay Area.

AREAS OF EXPERTISE

• Bi-Lingual English and Spanish • B.S. Criminal Justice

• Strategic Planning, Intelligence and Execution. • Knowledge Microsoft Word, PowerPoint, Excel

• Hospitality, Education, Special Events & Corporate Security • Project/Risk Management/Loss Prevention

• Corporate Training Instructor ASP, Safari land & PPC • Managed facilities vendors and contractors

• Security and Risk Assessments • Strong Operational Leadership

• Special Services Response Team • Conflict Resolution/Crisis Situations

• Global Safety, Security and anti-terrorism Analysis. • OSHA, MSDS and NFPA Compliance

• P&L Budgetary/Revenue Growth /Metric Reports. • Security Operations, Event & Safety Coordinator

CERTIFICATIONS

• California POST Certified Police Officer Ca. Guard card and Nevada PILB ARMED, D.L. NV Gaming card.

and CCW

• Certified by the FEMA in Emergency Management

• Certified by the State of California as a Fire Director for High/Low Rise Buildings

• Member NFPA-National Fire Protection Association

• Certified by the state of California working effectively with students, school law, and emergency planning

• Certified by the State of California as a Crisis Management Director

• Certified by FEMA in Disaster and Recovery Management

• Certified by FEMA Occupational Health & Safety Management

• Certified by Homeland Security State of California in Anti-Terrorism

• Certified Instructor Firearms, Pepper Spray, Hand Cuffing, Expandible Baton, Taser, ASP and Pepper Ball.

Certified Instructor Defensive Tactics & Use of Restraints / MOAB Management of Aggressive Behavior/Active

Shooter/ First Responder, AED and CPR. /Active Shooter Instructor / Emergency Response Trainer

• FEMA Certified in Emergency Planning/Disaster Assistance Emergency Support Firefighting/ CERT

PROFESSIONAL EXPERIENCE

Allied Universal/DPC Wyndham Resort Portfolio/2020-3/2024

Regional Director of Safety and Security, Operations, Training and Compliance

Regional Security Director with extensive hospitality background to lead the creation, development, presentation, and management of operations and training for 300 Team Members. My role oversees training for operating divisions: Clubs, Event Services, Food & Beverage, Security, and Rooms. The scope of responsibility includes the facilitation of all classes and presentations to groups ranging from 5 – 300 Team Members. Coordinate with Operation managers and departmental trainers to create and deliver exceptional experiences including Project Management, Head of Safety Committee. division orientation of all knowledge of safety protocols from housekeeping, food and beverage to engineering, shift briefings, on the job training, written materials, presentations, and professional development of programs and classes involving guest etiquette. Quarterly fire drills, monthly inspections of all emergency equipment and yearly disaster drill coordinated with local Emergency services.

First Security Services/SOS International/Allied Universal/2018-2020

Corporate VP Operations, Training, Compliance & Development Management: San Jose, CA.

Serve as the primary Corporate Director responsible for safety, emergency preparedness, and critical incident management. Manage client’s emergency plans by being responsible for updating, maintaining, and disseminating the plan and establishing and maintaining liaison with local, state, and federal emergency response personnel as may be appropriate to ensure company preparedness. Coordinate planning, conducting, and evaluating emergency drills as may be required by the FEMA and other regulatory agencies. Manage the operational, financial, and personnel-related activities of the Security Department. Oversight and management of contracted security services. Serve as the compliance manager for all federal, state, and local mandates. Develop and implement departmental protocols and practices considered best practices within the field of public safety. Maintain the investigatory process for all campus incidents and personnel grievances in accordance with existing labor contracts. Establish and maintain liaison with local, state, and federal agencies.

G4S Security Solutions/PG&E (Pacific, Gas & Electric) San Francisco, CA 2017-2018

Security Operations Manager: Training, Development and Compliance (Central and Northern CA)

Professional Summary: Responsible for oversight of all security activities, responsible for client relations, employee engagement, account and employee performance management, community outreach, employee development and ensures financial and performance objectives are met.

Leadership Responsibilities:

• Provided oversight, leadership, and support to numerous managerial and security support staff.

• Recruited, managed, trained, and supervised security officers and guards.

• Provided feedback, matrix, and insight to senior management regarding performance of employees, training needs, system issues,

campus facilities issues, Construction issues, Hospitality, Security oversight of all vendors.

• Demonstrated excellent surveillance and emergency response skills by coordinating with municipal emergency

• Developed and implemented security policies, protocols, and procedures.

• Analyzed data to form proposals for improvements (e.g., implementation of new technology).

• Resolved any non-compliance with PG&E contract terms, including hiring standards and professionalism.

• Oversaw the performance of contracted services, including operations and site manuals; access, badge and key control; and

disbursement and tracking of movement within all PG&E facilities

Allied Barton/Universal Security Services Orange, CA 2014-2017

Regional Trainer Instructor/Safety, Security and Compliance Manager

Training Responsibilities:

Responsible for training on the following subjects: Fire and safety protocol, CPR/FA/AED MOAB, OCAT/PATH, Defensive Tactics, Diversity, Health & Illness, Access Control Conventions/Sports Venues, Risk Management, Management Conflict, Terrorism Awareness, Active Shooter, and OSHA safety standards.

Used specialized training manuals, testing, evaluation materials, multimedia visual aids, and other educational resources to train and develop officers and managers.

Guard Management, Inc. San Diego, CA 2008-2014

Campus Security Manager- K-12 & Higher Ed Campus Safety

Professional Summary: San Diego Jewish Academy/San Diego State

Oversight and mentoring of all Supervisors and Security Personnel

Check and secures alarms, doors, rooms, buildings and equipment; reports hazardous or unusual conditions or malfunctions observed. Provides security and crowd control for extra-curricular school activities. Monitors for vandalism, theft and trespassing on school property. Informs school administration of unauthorized personnel on campus. Monitors students for drug, alcohol and tobacco use. Monitors for student truancy. Observes and monitors campus to assure general compliance with school and District policies and regulations; reports unusual activities to authorized personnel; and maintains campus safety through the monitoring and directing of students during classroom and non-classroom activities before, during and after school hours.

Heritage Security Corporate Security Operations San Diego, CA 2004-2008

Director of Safety and Security Operations /San Diego Transit System

Professional Summary:

Ensured the proper operation and monitoring of all life safety, access control, and loss prevention systems. Manage the administration and implementation of training on all aspects of operational security to include contract security, fare enforcement, internal and external investigations Partnered with headquarter security and guard service management to Assists in the development of an effective strategy to assess and mitigate risk, maintain continuity of operations, and safeguard the transit system. Assist in development and drafting of policies, procedures and plans necessary to effectively execute sound public safety strategy. Respond to OSHA safety and security incidents. Collaborated with law enforcement, emergency medical and fire services during emerging incidents and planned drills. Applied expertise in planning, implementing, maintaining, managing central alarm, access control and closed-circuit television systems.

Loews Coronado Bay Luxury Resort, 4Star/4 Diamond San Diego, CA 1999-2004

Director of Security, Safety & Special Events: Directed and provided for the safety and security of guests, employees, and hotel property in an effective, professional and guest-friendly manner commensurate with the demands of a five-star hotel. Head of Safety Committee, Provided services in accordance with legal requirements and Loews Hotels corporate guidelines. Oversaw continuous safety and security for special events and inspections of all patrons and back-of-house areas. Managed and directed OSHA Training and proactive hotel safety and loss prevention efforts and emergency drills with all staff members. Conducted all criminal, fire and COSHA investigations and provided timely follow-up concerning all hotel safety events and related issues.

Cities of Gold Casino and Hotel Santa Fe, NM 1995-1999

Casino Security Manager: Protected Casino property from vandalism, theft, and other illegal activity. Scheduled Officers assignments and their sectors. Physically protected the gambling casino's money during transport from the gaming pit to the vaults and other destinations. Assist with the planning, implementation, and evaluation of the security operations and the coordination of its programs with other departments. Monitored and investigate suspicious activity. Interacted with the general public as a large part of the regular routine; at need safeguarding patron and their property and assisting guests whenever asked. Included greeting visitors, giving directions, and escorting motorists to their car if need be. Maintained compliance with safety, security and casino regulations.

The St. Francis Hotel, San Francisco, 4Star/4Diamond San Francisco, CA 1990-1995

Assistant Director of Loss Prevention/Risk Manager

City of San Francisco, CA San Francisco, CA 1980-1990

San Francisco Police /Gang Task Force/ Tactical Officer Special Unit Anti-Terrorism / Sports and Special Conventions.

United States Marine corps 1968-1980

Force Recon Combat Marine/Embassy Marine Executive Protection/Combat Special OPS. Instructor / Royal Marine Commandoes / German Paratroopers / SAS.

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