Customer Service Representative

Damieon

Martin

Baton Rouge, LA *****, 225-***-****, ****************@*****.***

PROFESSIONAL SUMMARY

Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers' concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed, accurate documentation of all activities. Ability to determine the cause of clients’ issues and select the best solution to solve the problem or make the correct adjustment to maintain customer loyalty. Adhere to all confidentiality protocols.

SKILLS

●Customer Service

●Problem Resolution

●Paperwork Processing

●Strong Communication

●Positive and Professional

●Data entry

●Rapport Building

●Documentation

●Time Management

EXPERIENCE

Banquet Server/Bartender

L'Auberge Hotel and Casino

February 2022 - May 2022

●Enhanced the customers’ experience by building rapport with them and providing high quality service.

●Reduced inventory losses by managing beverage inventory.

●Worked in a team environment to ensure that all customer needs were met in a timely manner.

●Enforced health and safety measures, as well as verified identification in order to comply with age requirements.

Customer Service Representative

Costo/Sitel

August 2020 - December 2020

●Managed customer calls efficiently in a fast-paced call center environment.

●Followed up with customers to offer additional support and check resolution satisfaction.

●Maintained customer satisfaction by addressing customer needs and resolving concerns.

●Documented, researched, and resolved customer service issues.

●Assisted customers in resolving product problems regarding usage or repair.

●Helped improve processes and products by relaying customer feedback.

●Resolved issues based on thorough investigations of concerns.

●Updated records with all interactions and customers transactions.

Cashier/Bartender

L'Auberge Casino Resort Lake Charles

January 2012 - December 2018

●Balanced cash drawer at beginning and end of each shift.

●Maintained accurate register totals by carefully counting and securing cash.

●Worked with customer service leaders and managers to meet customer needs.

●Prevented losses by watching for suspicious behavior.

●Enhanced bar reputation by developing signature cocktails and seasonal specials.

●Drove customer satisfaction with expertly crafted drinks, craft beers, and broad wine selections.

●Maintained bar appearance through continuous cleaning, organizing, and supply replenishment.

EDUCATION

Associate Degree in Hospitality with Minor in Business and Marketing

Delaware State University

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