Project Manager Management

MANUEL MARSELIAN

Arcadia, CA 626-***-**** ***********@*****.***

E X E C U T I V E S U M M A R Y

Hands on, accomplished Information Technology project management professional with 17+ years of leading and managing successful projects. Driven to produce high-performing teams, partnering with stakeholders, and quickly overcoming obstacles to reduce costs and improve timelines. Adept at describing the why of projects to executives and team members to achieve strategic success.

WORK E X P E R I E N C E

TECHNICAL PROJECT MANAGER & PRODUCTION SUPPORT 05/2022-10/2023 AMERICAN HONDA MOTORS, CONTRACTOR

Project management lead on a database security and data obfuscation process, working in conjunction with a cross-functional team from multiple departments to increase security in lower development environments from internal or external threats.

Production support management of customer-facing Salesforce applications. Collaborating with technical support department and dealerships to achieve improved problem resolution speed by 30%.

Utilized project management principles to establish full implementation plans, including defining scope, deliverables, dependencies, duration estimates, resource estimates, risk identification and mitigation, and contingency planning.

Proactively identified, prioritized, and resolved internal and external risks to ensure project success.

Maintained strong communication with all stakeholders to manage expectations and ensure alignment on project objectives, scope, and timeline.

Utilized Scrum and Waterfall methodologies to manage projects. TECHNICAL PROJECT MANAGER 07/2019-08/2020

UNION BANK, CONTRACTOR

Managed all phases of multiple concurrent projects, ensuring on-time delivery, customer satisfaction, and high-quality deliverables.

Led the centralized user rights access project for over 300 applications for the Human Resources department to comply with financial regulations and to minimize operational risk.

Managed a cross-functional team of developers, designers, and QA testers to ensure timely and high- quality project completion.

Created and maintained comprehensive project documentation and dashboard reporting using Jira and Confluence.

Engaged with product owners to support business analysis and implementation activities in accordance with ‘program’ master schedules and to help resolve program issues and risks.

Coordinated change management documentation and ensured that approvals are managed according to financial institutions requirements.

Prepared technical documentation: High Level Documentation, Migration Plan, Remediation Plan, Software Configuration Plan, Service Level Agreement (SLA), Data Element Sourcing & Data Mapping Gaps.

DEVELOPMENT MANAGER/SR. PROJECT MANAGER 2001- 2018 BANK OF AMERICA

Managed teams of 30 on-shore and off-shore Quality Assurance analysts. Collaborated with the QA team to develop and implement a comprehensive testing plan that reduced bugs by 30%.

As part of the Secondary Marketing executive team, managed relationships with clients and other internal stakeholders to ensure technical feasibility of project scopes and objectives.

Managed 5 projects simultaneously with a total budget of $5 million, delivering all projects on time and within budget.

Introduced automation to regression testing processes, set up the framework, established standards, and procedures to reduce regression testing time by 80%.

Managed project plans, schedules, and budgets for a portfolio of IT projects, with a focus on quality, time, and cost.

Implemented Agile methodologies and led daily scrum meetings resulting in increased collaboration and reduced time to market.

Employee Engagement Champion: created team activities to boost the morale and satisfaction of department’s associates and contractors.

S K I L L S

Strong verbal & written communication skills Experienced Vendor Manager Production Readiness Plan

Strong personnel management skills Stakeholder Relations SDLC

Cross-departmental collaborative leader Budget Administration Microsoft 365

Strategic planning and decision-making Conflict Resolution Skills Atlassian Suite

Agile & Waterfall Methodologies Remediation Planning Service Level Agreement E D U C A T I O N

Woodbury University - Burbank, CA Master of Business Administration (Management) California State University, Long Beach - Long Beach, CA Bachelor of Science in Information Systems P R O F E S S I O N A L C E R T I F I C A T I O N S Scrum Master Certification

V O L U N T E E R E X P ERIENCE

I have been in a leadership role for the Armenian General Athletic Union & Scouting. As chairman, I have worked with the State of California, the Los Angeles County, and other municipalities. My responsibilities included public speaking, fundraising, budgeting, setting up strategic planning, programs, and projects.

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