Customer Service Administrative Assistant
Resume:
MONIQUE THOMAS
*** ******* ***** ***. *** Montgomery, AL 36117 334-***-**** ***.*********@*****.***
PROFESSIONAL PROFILE
Well-rounded professional with healthcare industry, receptionist, and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Adapt to new challenges and ideas and able to develop rapport with diverse populations.
Healthcare Payment and Billing software – InstaMed.
Electronic Health Records (EHR) software – Practice Fusion.
Microsoft Office Applications – MS Word.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration
Medical Billing Medical Records Management Release of Information Introduction to ICD-10-CM Coding
HIPAA Compliance Computer Information Systems Medical Transcription Office Accounting
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Anatomy and Physiology Medical Laws and Ethics Pathophysiology for Medical Office Principles of Management
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2017
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2016
PROFESSIONAL EXPERIENCE
Aston Carter Staffing Firm – Montgomery, AL 07/2022 – Present
Dispatcher / Customer Service
Answer incoming calls for emergency service and relay requests to local service stations or towing companies.
Monitor progress of the tow.
Use computer-aided dispatch systems, keep records, and prepare detailed reports of emergency calls and communications with towing services.
Demonstrate exceptional customer service with both internal and external customers.
Country Cottage – Huntsville, AL 03/2021 – 07/2022
Resident Aide
Assisted residents with daily personal routines including dressing, grooming, eating, and personal hygiene.
Provided companionship and established trusting relationships.
Ensured residents took prescribed medication and that living quarters were safe and well-organized.
Abided by HIPAA guidelines to safeguard private and confidential information.
Answered Prayer Home Care Service – Montgomery, AL 12/2020 – 06/2021
Patient Sitter
Played an important role in keeping patients safe.
Kept the patient safe by observing the patient at all times and never leaving the patient alone.
Stayed in the room while visitors or family members were in the room unless instructed otherwise by the nurse.
Arby’s – Montgomery, AL 04/2019 – 01/2020
Crew Member / Cashier / Customer Service
Operated cash register, accepted payments, and maintained the overall appearance and cleanliness in the restaurant.
Worked as part of a team and interacted with diverse customers and staff members.
Followed all policies as they relate to customer confidentiality.
Mulberry Foot Care – Montgomery, AL 10/2017 – 11/2017
Podiatry Assistant
Answered phones, scheduled appointments, pulled charts, and verified insurance.
Accepted payments and assisted the Doctor by taking vitals and foot measurements.
Completed assessments for pre-consultation.
Entered all notes and updates into InstaMed and Practice Fusion systems.
Lee Beauty Supply – Montgomery, AL 04/2012 – 07/2016
Retail Sales Associate / Customer Service
Provided individualized sales and customer service.
Processed and replenished merchandise and monitored floor stock.
Exhibited a high level of courtesy and assistance to each customer.
Glory to Glory Hair Care Salon – Montgomery, AL 05/2010 – 02/2015
Hairstylist / Customer Service
Provided hair care services according to customer specifications.
Demonstrated hair care products.
Scheduled appointments and managed inventory levels.
US Mortgage Investor – Richfield, MN 08/2003 – 11/2009
Receptionist / Customer Service
Offered friendly and professional assistance.
Answered phones, routed calls, and provided information related to the company.
Set and confirmed appointments.
United Colors of Benetton – Bloomington, MN 09/2007 – 01/2009
Retail Sales Associate / Customer Service
Listened closely to customer needs and assisted appropriately.
Monitored floor stock and ensured establishment was clean and inviting.
Worked as part of a team and interacted with diverse customers and staff members.
Contact this candidate