Customer Service Fleet Maintenance

DAMETRIS MCKENNEY

HANOVER, MARYLAND *****

EMAIL: ***********@*****.***

CELL 443-***-****

OBJECTIVE:

Management professional with over 20 years of diverse logistics, customer service, sales, and fleet maintenance experience. Seeking an opportunity to leverage my logistics managerial skills with a company that offers opportunity for growth.

PROFESSIONAL PROFILE:

-Over 12 years of professional experience in management and supervision

-Experience managing the performance of a multi-million-dollar revenue business.

-Customer-oriented professional with strong interpersonal and communication skills

-Experience planning and implementing training programs to increase productivity.

-Managed and accomplished multiple tasks through diligence and sound judgment.

EDUCATION:

Fayetteville State University Sociology 1994-1996

Virginia Union University Sociology and Criminal Justice 1991-1994

E.E. Smith High School (Diploma) Class of 1991

EMPLOYMENT HISTORY:

SUNBELT RENTALS BRANCH MANAGER 2023 – Apr 2024

-Responsible for the overall direction, coordination, and evaluation of a Sunbelt rental center business unit (PC 1151)

-Ensures the accuracy of customer quotes, contracts, reservations, order processing, and delivery of Sunbelt Trench Safety fleet

-Led all aspects of sales, customer service, fleet maintenance, and logistics including achievement of financial and performance goals

oExceeded projected financial and performance goals every month since May 2023 (10 months)

-Responsible for the unit’s operational and financial performance functions

-Extensive experience with operating the Sunbelt Wynne, VDOS and LYTX systems

-Responsible for the safety, management, and performance of all site personnel

-Conducted daily pro-active events to identify potential safety hazards and mitigate any potential risks to personnel or fleet

-Ensures the accuracy of accrual reports, PME reports, and purchase orders

SUNBELT RENTALS ASSISTANT MANAGER 2022---2023

-Assisted in the direction, coordination, and evaluation of a Sunbelt rental center business unit (PC 1099)

-Ensures the accuracy of customer quotes, contracts, reservations, order processing, and delivery of Sunbelt Shoring Solutions fleet.

-Assisted with all aspects of sales, customer service, fleet maintenance, and logistics including achievement of financial and performance goal.

-Assisted with ensuring the unit’s operational and financial performance functions.

-Gained experience in operating the Sunbelt Wynne, VDOS and LYTX systems.

-Managed the safety, management, and performance of all site personnel.

-Conducted daily pro-active events to identify potential safety hazards and mitigate any potential risks to personnel or fleet.

-Ensured the accuracy of accrual reports, PME reports, and purchase orders.

-Served as the Assistant Manager for the largest Hub in the Mid-Atlantic

VICTRA VERIZON RETAIL SALES CONSULTANT 2019 – 2022

-Consistently spearheads internal efforts to ensure store goals set by district and corporate management are met and exceeded on a bi-weekly basis.

-Managed store inventory; ensured 100% merchandise inventory accountability.

-Ensured comprehensive knowledge of corporate promotions and plans, increasing store revenue by 20%

-- Processes transactions and performs accounting duties to include account maintenance, recording entries and reconciling books of accounts

-Created a premier environment through merchandising; efforts to acquire new business accounts through customer outreach have been lauded by Victra Verizon corporate leadership.

-Courteous customer service interactions are consistently recognized by corporate; exemplary professionalism and customer care was highlighted in Verizon’s corporate newsletter (1st Qtr. 2021)

-Processes due invoices for payments; reviews purchase orders, prices, terms of payment and other charges.

-Trained/ mentored new employees.

SEARS LOGISTICS WAREHOUSE MANAGER Charlotte, North Carolina 2016 – 2018

- Led a team of associates responsible for the receiving/ distribution/ replenishment of merchandise; ensured personnel were accountable for adhering to business practices.

-Accurately managed receiving documents and oversaw operations to include expenses, payroll, shipping, and inventory shrinkage/ management

-Performed accounts payable duties; assisted with invoicing and billing.

-Performed dispatching duties for warehouse drivers.

-Delivered prompt, efficient customer service while maintaining high level accuracy in a fast-paced environment.

-Ensured team compliance with safety policies and procedures; ensured team performance standards were met.

-Managed product pricing operations in accordance with corporate pricing guidelines resulting in the unit’s achievement of improved margins and cost recovery.

DEANOVICH & ASSOCIATES LICENSED SECURITY OFFICER (Contractor) 2014 - 2015

-Secured assigned premises and establishments and identified risks to residents and staff; assisted in the development of risk mitigation strategies.

-Provided security services for 1200 residential tenants.

-Monitored and assisted appropriate entities with accessing secured premises.

-Provided friendly, prompt, and efficient customer service to the elderly.

-Collaborated with emergency personnel for high-risk situations.

-Identified and reported any potential security issues; routinely conducted security checks of premises – both internal and external

PROSPECT LEARNING CENTER-EDUCATOR 2009 – 2013

-Provided an innovative and challenging learning environment for ~ 130 students while engaging in effective and appropriate classroom management.

-Implemented a positive discipline plan which promoted student responsibility, problem solving skills, and student accountability.

-Tutored and assisted students with classroom material as well as provided individualized attention to students.

-Assisted students with homework, proficiency test preparation and reading comprehension.

AIRBORNE EXPRESS (DHL) DRIVER Charlotte, North Carolina 2004 – 2009

-Transported goods and materials to ad from receiving areas, staging areas, and other destinations.

-Entered data into freight station inventory and warehouse management systems using desktop computers and/or scanning equipment.

-Prepared bills of lading packaged shipment from storage areas to prepare for export.

-Operated forklift to transport shipments; operated other warehouse equipment to include pallet jacks and hand trucks as required.

REFERENCES AVAILABLE UPON REQUEST

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