Customer Service Front End
Resume:
TALIA R. RICHARDSON
**** * ******* ******* ****, Charlotte, NC 28262
***************@*****.***
OBJECTIVE
An energetic, determined, hard worker with outstanding customer service skills with the ability to establish and maintain positive and professional relationships; Willing to learn and be trained to adhere to company policies and procedures; Excellent organizational skills and Call Center environment experience; Capable of working under minimal supervision; Great Math and Microsoft Office experience. Exceptional Communication and follow-up skills.
WORK HISTORY
Reliance Financial Group Collections Representative May 2021 – Feb 2024
Contacted consumers via phone with advice of consequential information as well as offer them financial solutions that meet their goals as well as company goals. Worked with consumers in regards to all collections activity on consumer accounts. Educated consumers on the terms and conditions of their loan to ensure a clear understanding and manage collections activities
Built financial service and customer service techniques as well as sales tools.
Target Front End Cashier Oct 2018 – Nov 2020
Duties: Front End Cashier, Guest Services and Self Check-Out customer service. Answered incoming calls to assist customers with store hours, product information and other general requests.
Cummins Diesel Co. Engine Assembler July 2018-Oct 2018
Assignment through ManPower Temp Services; Duties: Installed parts to engines on assembly line.
QVC Return Processor Oct 2017-Feb 2018
Duties: Processed returned packages; de-boxed packages; kept area clean and clear of trash and debris.
Food Lion Front End Cashier Oct 2016-Mar 2017
Duties: Provided excellent customer service; worked cash register and other financial transactions; bagged groceries; offered customer MVP cards for store discounts.
Domino’s Pizza Inside Cashier Nov 2015-Sept 2016
Duties: Greeted customers, answered incoming calls to place orders for food orders; worked cash register & made pizzas.
Alorica-Call Center Customer Service Rep. May 2015-Nov 2015
Duties: Received Inbound/Outbound Calls. Assisted customers with technical support regarding various products.
Universal Leaf of America Co. Custodian Nov 2014 – Lay-off Jan. 2015
Duties: Tobacco machine operator, custodial work, kept work area clear of trash and debris.
Rocky Mount Housing Authority Clerical Assistant Summer 2013
Duties: Filing, typing, Customer Service skills: greeted visitors, answered telephone and assisted residents with rental inquiries, maintenance requests and minor issues, performed other duties as directed by the office manager.
Harrison Family YMCA Youth Recreational Assistant Summer 2012
Duties: Assisted with planned play periods and other recreational activities; accompanied youth on field trips.
WORK HISTORY (cont.)
Externship Massage Therapist Jan 2020 to August 2021
Gwinnett College Student Clinic (54 hours) Raleigh, NC
Gwinnett College Community Service (12 hours)
Massage Therapist
oVolunteered at various local charities and organizations
oCoordinated with event sponsors
oAssessed and evaluated needs of clients
VOLUNTEER & OTHER ACTIVITES
Rocky Mount OIC – Saturday Leadership Academy 2011-2013: Worked summer job assignments; Participated in civic events and activities; Attended job readiness & personal development classes; Attended educational field trips.
Recreational Assistant 2010 – Tweety Mom & Friends Child Care, Rocky Mount NC
Academic Tutor 2010-2013 – Grades 9-12 Northern Nash & Rocky Mount High, Rocky Mount NC
Rocky Mount High School – Color Guard Team, Grades 10-12
EDUCATION
Certificate of Completion Massage Therapy August 19, 2021
Gwinnett College, Raleigh NC
High School Diploma - Received 2013
Rocky Mount High School, Rocky Mount NC
CERTIFICATIONS
CPR/First Aid Chair Certification Reflexology Certification
Neuromuscular Certification
REFERENCES
Available Upon Request
Contact this candidate