Medical practice manager

MB MACKENZIE

BARTON

ad7lx1@r.postjobfree.com 480-***-**** Phoenix, AZ

***** ***: Bold Profile

PROFESSIONAL

SUMMARY

Highly skilled and enthusiastic professional with more 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

SKILLS EMR/EHRs: eClinicalWorks,

Centricity, Netsmart

Microsoft Products

Insurance authorizations and

surgery scheduling

Medical Billing and eligibility

ICD-10 and CPT Terminology

New Hire Training

Policy and procedure

development

Staff Management

Payroll Administration

Supplies Ordering

Human Resources

Problem-Solving

WORK HISTORY Practice Manager Valley ENT - Scottsdale, United 06/2023 - CURRENT States

Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions. Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Supervised team of 11 office personnel.

Addressed and remedied all patient or team member issues. Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Ordered all pharmacy supplies and kept check on inventory levels. Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Front Office Supervisor Valley ENT - Scottsdale, AZ 09/2020 - 06/2023 Oversaw clinic operations within a high volume ear, nose, and throat private practice with 3 healthcare providers including a Phoenix ranked top doctor

Checked in/out patient collecting patient payments and verifying insurance eligibility

Managed office schedule for 3 healthcare provided and ensured exceptional patient care by addressing and resolving all patient concerns.

Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly. Coached employees through day-to-day work and complex problems.

Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.

Store Manager Starbucks - Tempe, AZ 04/2017 - 04/2019 Oversaw all day to day store operations and supply orders for location

Created staff schedules and submitted payroll for each team member

Oversaw employee hiring and termination while providing staff support and feedback.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees Front Office Representative Cactus ENT - 08/2013 - 07/2015 Scottsdale, AZ

Prepared all medical records requests and supply orders for the office

Performed medical front office duties regarding chart prep, insurance eligibility, and collections

Answered all incoming phone calls to the office and addressed any patient concerns or complaints.

EDUCATION Arizona State University, Tempe, AZ 05/2019 Bachelor's Degree: Criminal Justice

PERSONAL

INFORMATION

Title: Medical Office Supervisor

REFERENCES Alexa Jenkins, Valley ENT, Contact information will be supplied as needed.

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