Customer Service Territory Manager
Resume:
Kimberly K. Herring (Kim)
Florence, South Carolina 29501
843-***-**** home
843-***-**** mobile
Email: ***********@*****.***
Objective: To obtain a Career within the healthcare field. My desire is to be with a company that is "cutting edge" in advancing treatment of patients who are suffering from debilitating diseases/conditions that can be treated with new therapies that make a difference in the outcomes of patients’ lives. I believe in strong Customer Service Programs, "Value Added Services" as well as the ability to provide documentation via "White Papers", Journal Articles, Speaker Programs, and training.
Qualifications:
Goal and results oriented professional with 5 years of sales management experience and 20+ years of sales experience including 10 years of pharmaceutical experience.
Excellent communication and interpersonal skills enhanced through experience working with individuals of diverse ages, cultures, and backgrounds
Accustomed to working both independently and as a team player
Detail- oriented professional who demonstrates a high level of product, promotion, and procedural knowledge
Education: Bachelor of Science in Biology August 1997
University of South Carolina Columbia, South Carolina
Overall GPA: 3.1
Experience: Kowa Pharmaceuticals of America Florence, South Carolina February 2010- present
Professional Territory Manager
Promote cholesterol medication to high prescribing physicians.
Manage territory successfully through effective routing and targeting, inventory control, and expense management.
Create, develop, and maintain relationships with healthcare providers, nurses, and staff.
Launched seventh Statin, Livalo, to the market
Product Knowledge Champion for the district
Led district with Livalo scripts and writers after launch- 2010
District Growth Contest winner 2011
Big Movers Contest winner 2012
CMR certification completed- required sales performance to be eligible 2013
Promoted to Professional Territory Manager 2013
Leader of the District and top 15 in region for Livalo contest 2014
Only district member to meet and exceed Vascepa goals – 3rd Qtr 2014
1st place in district Fast and Furious contest- 2015
1st place and only person in district to exceed Vascepa quota 1st Quarter 201
Sciele Pharma Sales, Inc. Florence, South Carolina January 2006- December 2009
Professional Sales Representative
Primary Care- promote cardiovascular and diabetic medications to high prescribing physicians.
Manage territory successfully through effective routing and targeting, inventory control, and expense management.
Create, develop, and maintain relationships with healthcare providers, nurses, and staff.
May 2006- Ranked 3rd in nation for a 4 week period for Sular
November 2006- biggest increase in nation for Sular
2007 President’s Club winner- ranked 25th out of 225
Q2 2007- Acceleration Contest winner for Triglide for Composite Growth Index
Received Exceeds Expectations on 2007 Year End Review
July 2008- Ranked 14th of 223 nationally
September and October 2008- won Moving on Up contest for NLPS
May 2009- ranked 5th in nation out of 223 for NLPS- 142%
Ranked top 12% of the Primary Care Cardiology- 27th of 223
Wachovia Bank Florence, South Carolina July 2005- December 2005
Financial Specialist: Analyzed customers current financial accounts- evaluated current accounts and made recommendations to customers of ways to help them save or make additional money with Wachovia products
Promoted all products offered including mortgages, equity lines, loans, deposit accounts, and investments
Handled customer complaints and service issues
Held weekly training sessions with tellers to help them identify customers who could benefit from the bank’s services
ALLTEL Communications, Inc., South Carolina December 1997- July 2005
Sales Manager April 2000- July 2005
Hired, scheduled, coached, and trained employees
Managed retail, express, and Wal-Mart locations
Audited cash, inventory, and store merchandising
Participated in daily operations
Held weekly staff meetings
Handled escalated customer complaints
Key Account Representative September 1999- April 2000
Analyzed bills for large corporations- evaluated customer usage and provided rate analysis
Created promotional materials and proposals for direct sales representatives
Researched bill problems and provided a solution
Provided one point contact for corporate customers
Inventory Control Clerk December 1997- September 1999
Ordered and received all inventory for four locations
Performed monthly audits for all four locations and researched discrepancies to minimize losses
Anticipated store demands and forecasted stores’ needs
Handled the repair system for pagers and cellular phones
Provided additional sales help when stores were busy
Retail Associate: July 1997-December 1997* Post Graduation-* Full time
Worked Retail Fashion Sales while pursuing B2B Sales Opportunity.
On Campus Recruiters stressed need for B2B sales experience, showing promotability, exceeding sales objectives, and gaining strong sales skills that would transfer to any industry, as the best entry to my desired Career path in the Medical Sales field.
References available on request
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