Highly motivated Administrative Professional
Resume:
Brenda Hughes
Romney, WV *****
***********@*****.***
Skillful and dedicated Administrative Professional with extensive experience in coordination, planning and support of daily operational and management functions. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Care Supervisor
Breezeline-Cumberland, MD
August 2021 to May 2024
• Managed a team of call center agents
• Motivated and supported agents through feedback and communication
• Measured metrics like Calls Answered, Calls Transferred, Time
• Available to Customers and Call Abandonment
• Improved quality of results by recommending changes
• Monitored employee attendance
• Approved time off requests and weekly time cards
• Assisted in hiring and onboarding of new employees
• Prepared monthly and annual performance reports
• Created targets and goals for improvement
• Participated in multiple special projects to improve customer and employee satisfaction Pharmacy Technician Trainee/Inventory Specialist
Walgreens/Rite Aid Pharmacy-Romney, WV
March 2020 to August 2021
• Engaged customers and patients by greeting them and offering assistance with products and services.
• Resolved customer issues and answered questions to ensure a positive customer experience
• Performed duties as assigned by Pharmacy Manager and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly,
• Filled prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Responsible and accountable for registering all related sales on assigned cash register, collected and handled cash as required.
• Completed PTCB training course for national certification.
• Responsible for completing weekly and monthly inventory counts
• Keyholder responsibility of counting down daily drawers and making deposits Human Resources Coordinator
SequelCare Of Florida-Port Saint Lucie, FL
January 2019 to March 2020
Coordination of various HR functions for 3 locations, including recruiting,onboarding, policy implementation, file management and employee recognition. Performed background checks via systems such as AHCA, OIG, SAM, and e Verify.
• Sorted job applications, vetted candidates and recommended individuals for key positions.
• Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
• Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.
• Answered employee questions during entrance and exit interview processes.
• Conducted new hire orientations making new employees feel welcome and ready to succeed.
• Managed over 300 personnel files according to policy and federal and state law and regulations.
• Worked with department managers to assess needs.
• Maintained compliance with all local, state and federal laws, as well as established organizational standards.
• Managed communication regarding employee orientation and open enrollment for benefits.
• Resolved personnel issues regarding human resources policies needing clarification, submissions and corrections.
• Designed new employee packages and sent out via mail and e-mail.
• Performed site evaluations, customer surveys and team audits as part of quality assurance program.
• Implemented video onboarding to save company travel costs and increase efficiency Front Office Supervisor
Heartland Community Health Center-Lawrence, KS
November 2013 to November 2018
Promoted from Front Desk Clerk to Supervisor of busy community health center front office. Managed operations and schedules of several different providers.
• Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
• Fielded complaints from clients and customers and rectified issues.
• Completed employee evaluations and created plans to reward or enhance performance.
• Guided employees through routine and complex administrative situations with decisive but motivational approach.
• Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
• Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
• Evaluated employee job performance and motivated staff to improve productivity.
• Translated management directives into actionable mandates for front-line staff.
• Hired and trained front desk agents and ensured compliance with company procedures.
• Entered patient insurance, demographic and health information into software and confirmed records.
• Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
Education
Some College in Business Administration
Johnson County Community College - Overland Park, KS Skills
• Exceptional communicator
• People-oriented
• Recruiting
• Event coordination
• Staff training and development
• Scheduling and calendar management
• Human resources audits
• Customer service
• Leadership
• HRMS & EMR
• Team Building
• Microsoft Office
• Human Resources
• Training
• Benefits Administration
• Quality Assurance
• Office Management
• Employee Evaluation
• Employee Orientation
• Kronos
• Pharmacy Technician Experience
• Payroll
• Management
• Conflict Management
• Administrative Experience
• Insurance Verification
Certifications and Licenses
Pharmacy Technician Trainee
Assessments
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Office manager — Proficient
August 2020
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate