Administrative Assistant Customer Service
Resume:
Kristina Champeau
Spring Hill, Florida, *****
********.********@*****.***
PROFESSIONAL SUMMARY
Personable and proactive Administrative Assistant with 25 years’ experience managing administrative tasks in the law, corporate, and retail industries. Utilizes strong organizational and multi-tasking skills to seamlessly manage office tasks, including excellent client relationships, goal-setting strategies, appointment scheduling, meeting planning, high-volume inbound/outbound phone calls and email communications. Office support for up to 50+ employees. PROFESSIONAL SKILLS
● MS Office (Excel, Word, Outlook)
● Windows
● Time Management and, Correspondence Handling
● Inter-office communication using Microsoft Teams
● Efficient with Customer Relations Management Programs
● Efficient with Social Media Platforms
● High Quality and Professional Customer Service
● Multi-line phone proficiency, 50 wpm, 10-key
EMPLOYMENT HISTORY
Fund&Grow, Inc
Funding Strategist April 2016 - July 2024
Financial business credit building company - This position includes but not limited to; a highly efficient rapport with my clients through all sources of communication; phone, email and text. Highly confidential and proper handling of clients personal information. Researched public records to verify onboarding clients’ personal identity to make sure there was no fraudulent activity. Consulting with and analyzing credit data and financial information of clients or companies that are applying for credit and/or loans to determine how the lenders may respond. Recommendations may include assisting clients in strategizing goals to assist in repairing, building and strengthening their personal, business and corporate credit profiles that will also assist in promoting their individual and/or companies credit profiles to be in the most lendable position upon financial applications. Macy’s Department Store
Lead Shoe Sales Associate October 2014 – March 2016 Retail Sales - Assisted ladies with high- purchases of shoes. Always made sure that the customer was given the highest treatment of ultimate customer service and satisfaction. Accomplished making magic with the clients, resulting in creating relationships that became repeat customers. Law Office of Judy Gorman
Legal Assistant May 2014-October 2014
Divorce and Probate Practice - Assisted attorney in establishing and organizing case files and calendars; expedited requirements, deadlines and e-document scanning & filing, as well as general clerical duties and overseeing the front desk and lobby.
Micro-Matic USA
CSR/Web Dept. – Logistics Shipping & Receiving February 2009 – March 2013 Commercial and residential high-end beer dispensing equipment company – Serving customers calling in to place orders, and/or trouble shoot issues with their equipment. Regularly maintained company website catalog, updating products and promotions. Handled daily, four high-volume shipping facilities, including dispatching the freight carriers of all commercial and residential equipment. Trinity Services Group
Payroll/HR Assistant April 2001 – April 2005
Food Service for Inmate Correctional Facilities - Highly organized multi-tasked position including but not limited to, handling high-volume payroll for 1000+ employees, general clerical duties including receptionist/switchboard, shipping & receiving and business supply orders. EDUCATION
Vocational in Medical Admissions January 2005 – July 2005 Pasco-Hernando Comm College
Brooksville/NPR, FL
Administrative Business Management April 1999 – July 2001 Pasco-Hernando Comm College
Tampa/NPR Comm College
General Studies September 1992- July 2001
Blue Mountain Comm College
Pendleton, OR
PROFESSIONAL REFERENCES:
Brittany Elarde - Immediate Supervisor @ Fund & Grow Inc 440-***-****
Melanie Kelly - Colleague @ Fund & Grow Inc
PERSONAL REFERENCE:
Violet Youngman - 10+ years of friendship
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