Human Resources Customer Service

Marisa Salinas

Address: **** * **** ** *******, TX. 78503

Cell US: 956-***-**** Email: **************@*****.*** Bilingual Spanish 100%

US Citizen

Work Experience:

August 2021 - May 2023

Position: School Liaison

Covenant Christian Academy

Responsibilities:

During my time as a school liaison it was always a pleasure to work and get to know different individuals and be able to understand our vision as a community

• Perform duties on behalf of school director and principals.

• Communication between parents and teachers and other staff members of school

• Multiple fundraising activities as well as coordination for vendors on school events and functions.

• Leadership meetings to implement new systems and safety protocols on school grounds .

• To inform parents of different assignments and activities. October 2010- March 2011: Millennium Comfort Home Health Care Position: Human Resources Manager

Responsibilities:

Extremely organized individual with strong written and verbal communication skills and recruiting experience. Knowledge in human resources programs and procedures for employees. High experience in recruitment for nonexempt-exempt personnel and coordination of temporary employees. Strong background in customer service and Customer requirements not limited to my job description always a team player and a leader.

• New hire orientations; administer pre-employment test and reference checks.

• Maintains information for CEO reports; maintains employee database, reports, and logs pertaining to applicant flow procedures.

• Exit interview process.

• Organizational training and development efforts.

• Participates in administrative staff meetings and attends other meetings and seminars.

• Company organization charts and employee directory

• All new employee files and terminated

• Provide the highest level of customer service is provided to patients, fellow employees and referral sources.

• Obtain accurate insurance information, verification and pre-authorization.

• Maintain accurate and complete patient files, ensuring that they are in compliance with company Policies.

• Ensure the privacy and security of protected health information.

• Review clinician documentation to ensure that patient charts are complete.

• Perform other related duties or special project as required and assigned July 2007- January 2010: Ametek Aerospace & Defense Position: Sr. Quality Engineer / DMIR (Designated Manufacturing Inspection Representative). DMIR832645SW

Responsibilities: Reynosa Service Center Supervisor / Warehouse Supervisor During my time working for Ametek I have been assigned a variance of tasks i.e.: Initial analysis, preliminary inspections, inspections, and release of material per Customer Instructions and FAA requirements among other activities mentioned below. Throughout this time I have been able to apply my knowledge in electrical tests, visual inspections as well as procedures and instructions, team leader, full responsibility of and both facilities within my designations. I have developed a firm background on all inspections as well as interpretation of drawings and usage of instructions, procedures and development. As a supervisor for RSC and Hidalgo’s Distribution Center (Cain) I must supervise and authorize vacations, permission and absentees for all employees on the roster. I also must assign various activities to all employees under my direct supervision and manage work load per employee under set priorities. Always maintaining a high level of quality and ethical standards.

• Initial analysis of each unit with corresponding paperwork.

• Update and modify AIM per new/old orders.

• Place required material for every unit received in the system.

• Interact and coordinate with Production and Engineering in order to obtain needed material for urgent orders.

• Update Data Base with current status for each unit and corresponding information.

• Initial Analysis for each unit received from customers.

• Place orders and update and modify system. (AIM).

• File and create all corresponding paperwork received and shipped unit according to WO and as directed or instructed by Customer requirements as well as FAA.

• Responsible for Hidalgo’s facility warehouse as a DMIR.

• Elaboration, update and verification of various procedures and WI for continuous improvement and release material in accordance by FAA.

• Foresee needed material and interact with other departments in order to obtain required material for repairs and material in stock.

• Direct supervisor for technicians and inspectors registered to the Service Center and Distribution Center (Cain) (directly and indirectly)

• Maintain a profile for every person registered to the Repair Station and Warehouse.

• Coordinate and sign permission, absentee slips, time sheets and vacations.

• Coordinate work load per employee and assign various activities.

• Maintain a dynamic and proactive organization within RSC in order to meet and exceed customer expectations.

• Daily production meetings with RSC personnel.

• Inspect and release material per FAA requirements. 8130-3 Tags.

• Oracle

• Meet monthly goals in delivery and service and overcome them.

• Overall inspection for quality in our products.

August 2006- July 2007: Tenneco Monroe Mexico. Reynosa, Tamps. Position: Quality Control Engineer. (Customer Service Representative, PPAP). Responsibilities:

• Direct contact with customers: Chrysler, GM, Ford, Rassini, Magna Formex, Dana, Federal Mogul, Lemforder.

• Part of New projects meetings. (NPIS)

• Leader On-site Visits

• Leader in Customer Audits

• PPAP s (internal, suppliers) Production Part Approval Process.

• Team Leader in Corrective Actions meetings.

• QMS Quality Metrics System

• Official and Non official Customer Rejects. Response with countermeasures, method of contention and define Root Cause.

• Overall Quality of products.

• Prepare official response to customer based on customer’s requirements due to a Formal Customer Complaint. 8 D, 7 Steps, 5 Why’s. (Internal Training.)

• Negotiate quality and delivery issues with customer based on current necessity. March 2005- August 2006: Panasonic Electronic Devices Reynosa Tamps. Position: Quality Control Engineer: Customer Windows. (Customer Service Representative). Responsibilities:

• Direct contact with customers: Chrysler, GM, Boston Acoustics, Hyundai, Ford, Visteon, Subaru, Mitsubishi, Honda.

• Update of Customers portals.

• Powerway-Chrysler

• PSO (Process Sign Off) Line Approvals, Expansions.

• Internal Audits: Knowledge of different Quality Systems. (Internal Training)

• Revision of new projects and current products.

• On-Site Visits.

• Visit customer facilities for ‘Quality assurance visits’, as part of a Contingency Plan due to a customer complaint or during launch of a new program.

• Official and Non official Customer Rejects. Response with countermeasures, method of contention and define Root Cause.

• Overall Quality of products.

• Prepare official response to customer based on customer’s requirements due to a Formal Customer Complaint. 8 D, 7 Steps (Internal Training.)

• Negotiate quality and delivery issues with customer based on current necessity. January –March ‘05 Salinas Auto Service. Reynosa, Tamps. Administration. June – July ‘04 Emmerson Reynosa, Tamps. Intern.

January – May ‘04 Bueno Alimentos-Mexicheff Monterrey N.L . Intern. August - Dec ‘03 Casso Asesores Monterrey N.L Intern. August - Dec ‘02 Casso Asesores Monterrey N.L Social Service. Languages:

Bilingual English-Spanish

Software and equipment:

Computer: Windows; Excel, Power Point, Word, Internet, Outlook, Lotus Notes, Fax, Copier, Phones, Scanners, etc…

Degree:

Graduated from: University of Monterrey UdeM with a major in International Studies in December 2004. (Monterrey, Leon).

Others:

High School: Colegio Mexicano Jun. 99 (Reynosa, Tamps.) Certification and Diplomas. Jr. High School: Instituto Cristobal Colon. Jun. 96 (Reynosa, Tamps.) Certfication and Diplomas.

• Training in Quality Sistems ISO/TS 16949 (Control Plan, PFMEA, and 8-D, 7 Step) Internal training from Panasonic.

• Training from Powerway.com training. (KNN) Specialized Engineer. By: Powerway de Mexico. Monterrey, NL.

• International Material Data System. ’06. IMDS. Puebla, Mex.

• On-Line Training for Initial Manufacturing & Maintenance Seminar Part 1. ‘07

• Training for Initial Manufacturing & Maintenance Seminar Part 2. ’07. Oklahoma, Ok.

• Oracle

• Diploma in PC skills total of 80 hrs. University Valle de Bravo ‘99.

• Intensive French course. Institute of French Studies for foreign students. Aix-en-Provence, France ‘99.

• German Lessons. University of Monterrey ‘03.

Knowledge & Personal Skills

High sense of responsability, capable of working effectivelly with groups and teams. Able to work under pressure and to meet time frames. Hability to lead groups and excellent comunication skills at all levels, also experience within a call center. Knowledge of principles and practices of human resources. effective oral and written communication skills, Capable of mantaining an excelent conversation in english as in spanish. excellent interpersonal skills, and computer literacy. I enjoy being in a fast paced environment been able to work under pressure and also for being responsive to stress and goal driven. Manage well others as well as selling ideas. Fast learner by analysis and lecture as well as experience. Enterprising with a taste for challenges. Able to travel within USA, Mexico and foreign counties.

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