Desktop Support Customer Service

Tsukuemeka C. Taylor

Open to Relocation ***********@*****.*** 732-***-****

Dedicated IT professional with a strong background in desktop support and a passion for delivering exceptional user experiences seeking a Desktop Support role. Leveraging technical expertise and customer service skills to provide efficient IT solutions and support to end-users.

TECHNICAL SKILLS

•Windows 7/8/10 Microsoft Office Suite

•Office 365 Administration

•Window Server O/S 2012, 2016, 2019

•Hardware and Software Installation

•Imaging Troubleshooting

•Managing and Configuring Cisco Routers and Switches

•Network Monitoring

•Troubleshooting

•Computer Networking TCP/IP

•Remote Assistance Ticketing Systems

•Asset tracking and management

•Life cycle management

•Managing Inventory Systems

EDUCATION/ CERTIFICATIONS

Bachelor of Science - Information Technology Management Purdue University Global

Master of Science in Information Management Purdue University Global IN PROGRESS

10 /10 2021 TO PRESENT

AWS solution Architect IN PROGRESS

CompTIA A+

EXPERIENCE

IT Associate / IT Equipment Coordinator 04/4/18 - 9/20/21

Amazon Edison, NJ

• Supported hundreds of end-users with hardware/software installations, configurations, and upgrades.

• Diagnosed and resolved technical issues promptly, ensuring minimal downtime and optimal productivity.

• Collaborated with the IT team to maintain accurate IT asset inventory, reducing discrepancies by 30%.

• Assisted in deploying and supporting virtual meeting platforms, improving remote collaboration.

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