Client Service Customer

RONI BWALYA

** **** **** ****** *** *A

NEW YORK, NY 10016

Tel: 347-***-****

Email: ad7lst@r.postjobfree.com

Profile: A client service professional with extensive experience in relationships and marketing. Excellent sales skills include thorough product knowledge and ability to convey all pertinent facts to customers, staff and management; demonstrated ability in assessing problem areas and offering recommendations that yields increased productivity and profitability.

Experience:

Bbros Inc., Fleetwood, NY November 2017 - Present

Client Service and Operations Representative

. Updated and created client profiles for new accounts via phone, email or fax

. Handled seconds reports (transfer files over to other collection agencies)

. Recruited and trained new employees

. Assigned Sales representatives to specific locations

. Was in liaison with different departments such as sales, production, correspondence, data control and accounting

. Assisted existing and prospective customers by detailing services and products

. Tracked and evaluated the quantity of sales; made recommendations for systems or staffing changes, and implemented new systems

. Established, finalized and approved priorities for work plans and performance measures for support staff

Retrieval Masters Creditors Bureau, Elmsford, NY November 2014 - February 2017

Customer Service and Tele-collections Representative

. Answered phones and responded to customer requests

. Collected delinquent payments

. Negotiated payment arrangements

. Sold product and placed customer orders in computer system

. Provided customers with product and service information

. Transferred customer calls to appropriate staff

. Identified, researched, and resolved customer issues using the computer system

. Followed-up on customer inquires not immediately resolved

. Completed call logs and reports

. Researched billing issues

. Represented the company in accordance to the FDCPA Credico, U.S.A., New York, NY February 2011 - October 2014 Sales Representative

. Established and maintained a high level of customer satisfaction in all sales transactions

. Closed prospective customers using working knowledge of Waste Management services

. Consistently meet or exceeded weekly and monthly sales activity goals by utilizing sound telephone based selling approaches

.Utilized personal computer and software tools to maintain accurate customer profile records

. Proposed customer solutions that are compliant with appropriate local, state and federal regulations Comcast, Norcross GA January 2008 - March 2011

Accounts Manager

. Operated as the lead point contact for any and all matters specific to customers

. Built and maintained a strong, long-lasting customer relationships

. Developed a trusted advisor relationship with key accounts and customer stakeholders

. Assisted with high severity requests or issue escalations

. Ensured timely and successful delivery of solutions according to customer needs and objectives

. Forecast and track key metrics

Citi Financial, Long Island NY January 2006 - November 2007

. Approved financial personal loans for debt consolidation, unexpected expenses and home improvement

. Sold loans and insurance products, made recommendations of credit worthiness

. Processed applications & cultivated new and repeat business from internal and external clients, schedule loan closing and met pre- determined sales goals Education: Advanced Diploma In Business Administration & Finance Skills: Sales and Customer Service Experience, Excellent Communication Skills, Detail Oriented, Highly Organized, Proficient in Microsoft and Quick Books, Data Entry, Use of Internet

References: Available upon request

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