Project Management, Implementation

DARKO STOJANOVSKI

Sandy Springs, Ga ***** 404-***-****

https://www.linkedin.com/in/darko-s/ *********@*****.*** PROJECT MANAGER

"As a Technical Project Manager, I drive transformative digital commerce solutions across retail, restaurant, and banking industries. Leveraging extensive experience and industry expertise, I specialize in planning, defining, and delivering complex projects. With a focus on SaaS implementation and exceptional customer support, I ensure projects meet their goals, stay within budget, and align with organizational objectives. My tech-savvy approach and strong communication skills enable me to effectively coordinate between teams and management, delivering impactful results in a dynamic, global environment."

Project Management Business Analysis Data Analytics Project Planning and Scheduling Risk Assessment Agile Waterfall SaaS Implementation Process Improvement User Acceptance Testing Program Management & Training Customer Service Quality Assurance and Control Functional Skill

• Define and document project scope, objectives, deliverables, and boundaries, ensuring all stakeholders have a clear understanding of project goals, resulting in reduced scope creep and enhanced project focus.

• Breakdown projects into manageable tasks and create detailed Work Breakdown Structures, leading to better task allocation and improved project tracking.

• Develop and manage project schedules, set milestones, and track progress using tools like Gantt charts or project management software, resulting in on-time project delivery and efficient time management.

• Create and manage project budgets, track expenditures, and implement cost control measures to stay within financial constraints, resulting in cost savings and enhanced financial accountability.

• Identify potential risks, assess their impact, and develop mitigation strategies, minimizing project disruptions and ensuring smooth project progression.

• Plan and allocate resources effectively, including human resources, equipment, and materials, ensuring optimal resource utilization and preventing resource shortages.

• Implement quality management processes to ensure that project deliverables meet required standards and specifications, leading to high-quality outcomes and satisfied stakeholders.

• Communicate with upper management, manage expectations, and address their needs throughout the project lifecycle, resulting in strong stakeholder relationships and improved project buy-in

• Manage changes to project scope, schedule, or resources, ensuring that changes are documented, assessed, and approved, resulting in controlled project modifications and reduced risk of project derailment.

• Prepare and maintain essential project documentation, including project plans, reports, and meeting minutes, ensuring transparency and accountability throughout the project lifecycle. DARKO STOJANOVSKI *********@*****.*** PAGE TWO

• Identify, address, and resolve issues that arise during the project, preventing delays or disruptions and ensuring project continuity.

PROFESSIONAL EXPERIENCE

NCR, Atlanta GA, Remote 2020 — 2024

Project Manager 2022 — 2024

Managed all aspects of project execution while collaborating with the world’s leading retailers, restaurants and financial institutions, internal, and external technical teams to ensure a flawless implementation of SaaS and hardware for POS systems. Coordinated and scheduled training sessions, go-live events, deliveries, installations, migrations, and payment processes. Ensured smooth project execution, maintenance, ongoing support, and customer satisfaction throughout the implementation lifecycle NCR

Project Lead Implementation 2021 — 2022

Managed and collaborated on a diverse range of projects within the assigned region, working closely with clients on-site and coordinating with agile product and support teams to deliver tailored solutions. Applied technical expertise to map processes, implement digital solutions, and provide hands-on troubleshooting and maintenance support post go-live. Leveraged analytical skills to identify and address issues, collaborating with the support team to deploy effective solutions and ensure top-tier service. Acted as the company’s representative on-site, providing project, OEM, and technical support, and reinforcing the organization’s commitment to exceptional customer service.

NCR

SE Region SMB Remote Implementation and Client training Associate 2020 — 2021 As an SE Region SMB Remote Implementation and Client Training Associate, I specialize in implementing SaaS solutions and developing comprehensive training programs for small and medium-sized businesses. My role involves ensuring seamless remote deployments and equipping clients with the necessary skills and knowledge to maximize the use of their new software, enhancing their overall operational efficiency. Proxim Solution Atlanta GA

Project Manager 2016 — 2020

Technical Project Manager, communicated with all levels of the organization to report status on active projects. Utilized the Agile project life cycle methodology on all internal and external projects from inception to completion. Tasked with establishing internal processes and procedures for versioning, managing, and maintaining application release schedules while ensuring all levels of the application team were educated and informed on the new processes.

EDUCATION

Certificate (Full Stack Developer MERN), Computer programing, Atlanta, Georgia Bachelor of Science in Business Management (BA), Business Management, University of Phoenix, Atlanta, Georgia

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