Sales Associate Service Representative

WILLING TO RELOCATE:

ANYWHERE

SKILLS

LANGUAGE

Actively maintained and updated customer accounts

in HubSpot Quickly triaged incoming calls, and

escalated calls when necessary, reducing the average time to resolution by 19% Actively worked to display a courteous and empathetic attitude to customers.

Sales Associate 08/2019-10/2023

FIVE STAR CAALL CENTER

and identify solutions to resolve conflicts and ensure a high- quality customer experience Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15% Meet or exceed customer satisfaction goals month over month. Customer Care Representative 09/2017-08/2019

Liveops

Conducted telephone interviews with respondents Recorded accurate and thorough answers using computer software Completed quotas in a timely manner, Conduct interviews over the telephone with a wide variety of Americans Followed project specifications with a high level accuracy and integrity. TELEPHONE INTERVIEWER 10/2015-08/2017

DYNATA

WORK EXPERIENCE

ABOUT ME

CUSTOMER SERVICE REPRESENTATIVE

Seeking a challenging position, leveraging my extensive experience and problem-solving skills to provide excellent results. Proven ability to handle high pression at work, resolve issues promptly, and maintain a positive demeanor. Commited to deliviring exceptional client satisfaction and contribution to the success of the organization.

786-***-****

12400 NE 12 CT APT 4

Miami fl 33161

*******************.*******@*****.***

Critical Thinking

Retail store support

Complaint resolution

Sales expertise

Technical Support

CSR Marketing

Microsoft Word Microsoft Office

Healthcare Management CRM

Software

English

French

Spanish

CONTACT

SAIMPLICE

CHRISTOPHER RUUD

Contact this candidate