Administrative Assistant Customer Service
Resume:
Donna M. Martin
Latham, NY ***10
ad7lpx@r.postjobfree.com
Professional Summary
Experience in civilian and military pay, accounting, and budgeting. Exemplary customer service skills and a recognized leader providing mentorship within every aspect of the financial management career field. Proven ability to learn and adapt quickly to new environments. Accomplished, analytical and detail-oriented professional offering experience in managing, coordinating, planning, and supporting daily operational and administrative functions.
Experience
United States Army Recruiting Command (USAREC), Watervliet, NY August 2023 – Present
Contractor- Adeptus Solutions, Hours per week: 40, Full-Time
Supervisor: Timothy Thompson 703- 674-6368
Position: Administrative Assistant
The Administrative Assistant will support the United States Army Recruiting Command (USAREC) with administrative support services to aid in civilian applicant enlistment documents and manage incoming medical correspondence to facilitate quicker adjudication:
Prepare and track requested applicant medical documents while communicating with military, civilian, and medical staff daily.
Maintain reports and files, both paper and electronic, to assist designated military staff in applicant processing.
Maintain suspense files, conduct follow-ups prior to suspense dates, and request interim responses as necessary.
The type of service provided is administration mission support in nature.
Comply with the requirements of Army Regulation (AR) 25-50 (Preparing and Managing Correspondence) in the preparation of all correspondence.
New York National Guard, Latham, NY November 2018 – October 2022
New York National Guard-United States Property and Fiscal Office (USP&FO)
Salary: $64,000 annually
Hours per week: 40, Full-Time
Supervisor: Robert June, Finance Operations 518-***-****
Position: Administrative Assistant /GS-10
Sole point of contact for NY Army National Guard technician program, Input pay for all NY ARNG Technicians, resolve pay discrepancies, supplied profound customer service to all NY ARNG customers.
Customer Service Representative in (Automatic Time Attendance and Production System) ATAAPS/
(Defense Civilian Pay System) DCPS,
Adds employees, changes work schedules, and helped employees with Technician pay issues.
Assisted in writing the Standard Operating Procedures (SOP) for Technicians to establish policies/procedures that provide guidance for all types of assignments, and to allow some direction for the employee.
Staff hiring, promotion, and reassignment.
Maintains effective working relationships.
Supports the organization and higher headquarters.
Collects resources to ensure mission success.
Recommends and problem solves issues to ensure successful resolutions.
Represents the team for the purpose of obtaining resources and securing needed information or decisions from the supervisor on major work problems and issues that arise.
Works with Human Resources to develop job vacancies and advertisements
Coordinates questions with the servicing Human Resources office regarding personnel actions, routine discrepancies, and missing/vague guidance.
Project management.
Plans and develops work assignments, priorities, and training required to effectively meet the organizational and customer needs.
Evaluates, analyzes, runs and responds to reports.
Local Agency Program Coordinator (LPC).
Acts as reviewing authority for the Chain of Command.
Ensures staff are familiar with provisions of the NYARNG GTCC Standard Operation Procedure (SOP).
Reviews open Government Travel Credit Card (GTCC) accounts monthly to identify and close accounts for separated personnel, or federal employees who do not qualify as frequent travelers.
Deactivates, closes or transfers GTCC for personnel retiring or transferring in accordance with HQDA policy.
Provides management oversight for all subordinate hierarchy levels (hierarchy level 5 and below); Local Agency Program Coordinators (LPCs).
Records all on-line training necessary for GTCC and ensure all paperwork needed is completed.
Supported cardholders in resolving issues related to travel voucher processing avoiding delinquency.
New York National Guard-United States Property and Fiscal Office (USP&FO)
December 2015 – December 2018 Salary: $46,745.00 annually Hours per week: 40, Full-Time
Position: Financial Service Technician Vendor Pay-GS-8
Evaluated and reviewed Vendor Pay process to ensure regulation, local policy, and Standard Operation Procedures (SOP) compliance.
Recommend edits and improvements for procedures to resolve Vendor Pay Intermediate Documents (IDOC’s) and Un-matched Transactions (UMT’s) in General Enterprise Business Systems (GFEBS) Supply Financial System.
Modified and maintained automated systems for tracking obligation and expenditures of funds throughout the execution phase of the annual operating budget cycle.
Report Analysis.
Prepared reports and kept records of work accomplishments and administrative information.
Communicated statistical trend analysis showing fund centers paying interest payments.
Prepared bi-weekly overage report for expenditures on active service or supply contracts, miscellaneous payments & Government Purchase Card (GPC) payments.
Effective management and internal controls of assigned agency property through periodic inventories in accordance with agency guidelines.
Processed documentation for goods receipts, payment certifications, receiving reports for supplies or services for proper obligations.
Prepared guidelines and instruction for Standard Operating Procedures (SOP).
Supplied guidance and instruction to all personnel registered in Wide Area Workflow
Processed invoices for accuracy and check lines of accounting.
Instructed, as needed, Funds Manager GPC payments processes through General Fund Enterprise Business System (GFEBS).
Processed monthly payments for airline bills into the Government Transportation System (GTS) and Computerized Accounts Payable Systems-Windows.
Processed miscellaneous payments into GFEBS ensuring correct obligations to include all Cooperative Agreements for New York State and the Federal Government.
Assisted Program Coordinator for GTCC for the NYARNG for processing, re-instatement applications, and activations.
Maintained email and telephone communication with personnel and vendors about invoicing.
New York National Guard-United States Property and Fiscal Office (USP&FO)
August 2012 – December 2015 Salary: $44,391.00 annually Hours per week: 40, Full-Time
Position Defense Travel System Specialist (DTS)-GS-8
Utilizes travel system to start, complete, review and validate travel authorizations and vouchers to ensure compliance with governing guidelines.
Provided instruction as a Tier 2 Help Desk Support to NYARNG and assisted in resolving issues to Tier 3 Help Desk for action.
Coordinate statewide organization and routing structures within Defense Travel System (DTS).
Ensure system changes are in place and Organizational Defense Travel Administrators (ODTA) are implemented according to accounting codes and JFTR and JTR regulations.
Provide training classes for Battalion level ODTA/NDEA/Basic Travelers.
Maintain traveler profile information (personal information, banking information, government credit card).
Initiate and maintain appointments and acknowledgment letters for accountable officials to ensure procedural conformance.
Establish hierarchical organizational structure documents.
Perform various budgeting functions and Formatting lines of accounting.
Draft operating budget for Cross-Organization funding.
Managing the budget administration tool.
New York National Guard-United States Property and Fiscal Office (USP&FO)
November 2008 – August 2012 Salary: $42,960.00 annually Hours per week: 40, Full-Time
Position: Management Analyst, Defense Integrated Military Human Resource System Project Manager (DIMHRS)-Technician- GS-9
Supervisor: Mrs. Patty Weaver, Comptroller
OK to contact this Supervisor: No, please contact me first (retired).
Project Manager of Pay and Accounting Data prior to implementation of DIMHRS (Defense Integrated Human Resource System).
Supply technical and administrative support to Military Pay Branch.
Notify unit administrators of pay issues for soldiers within their commands.
Review and verify pending pay issues and assist in resolutions.
Represent NYS as Site Lead overseeing daily work and reporting progress to contractor.
Analyze business and operating procedures.
Develop most efficient methods to accomplish projects and tasks.
Strategize for potential work obstructions, e.g., organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
Organize information on problems or procedures.
Analyze data gathered, develop potential available solutions or alternate methods of proceeding.
Organizes and documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
Confer with personnel concerned to assure efficient functioning of newly implemented systems or procedure.
CLEARANCE
Security Clearance Granted 7/28/2019- valid through 0611/2025.
EDUCATION & TRAINING:
Army National Guard Fiscal Law (24 hours)
11 CPE credit for her CSR position (50 hours)
Army National Guard Activity Managers Budget Analyst course (40 hours)
ARNG USPFO Accounting Officer Course (40 hours)
Technician Personnel Management Course (24 hours)
DoD Financial Management Level 2 (80 hours)
Finance and Accounting Certificate for Technicians (40 hours)
Certificate of Completion Excel Level
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