Customer Service Advocate
Resume:
Jasmine wright
Atlanta, GA *****
*****************@*****.***
Building customer relationship with special skills and a respectful attitude Hard working, responsible, dedicated worker with 10 + years of customer service experience. With much experience in other work industries. Remain cool and calm under pressure. Amazingly fast learner and good at what I do. Creative and resourceful with strong initiative and problem- solving skills. Work well with self and as part of a strong team. Also, a current student at Strayer
Unversity going on my junior year with a 3.0 GPA Seeking a Growth Role in business. Flexible hard worker ready to learn and contribute to team success. Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Work Experience
Customer Advocate
CARVANA-Union City, GA
January 2024 to Present
With this position i am responsible for facilitating and coordinating the delivery of vehicles sold to Carvana or traded in during the purchase of a new vehicle. As a Customer Advocate, I will
• Frequently interact with customers in person, by phone, email, and text.
• Keep and maintain accurate detailed notes of customer interactions.
• Coordinate vehicle pick-up with customers who are selling or trading a vehicle to Carvana.
• Operate company-owned vehicles on public roads.
• Accurately complete customer paperwork in a office setting . Shift Manager
Paradies Lagardère-Atlanta, GA
October 2022 to February 2024
• Helping in the training of Teammates
• Caching in the moment as needed
• Facilitating proper standards and procedures
• Maintaining excellent customer satisfaction at all times
• Inventory counting and recording
• Handling money
• Temp log
Store Manager
Wenmarr-Riverdale, GA
November 2019 to August 2021
• Helping in the training of Teammates
• Caching in the moment as needed
• Facilitating proper standards and procedures
• Maintaining excellent customer satisfaction at all times
• Inventory counting and recording
CSR - Customer Service Representative
EZ Pass-Newark, NJ
December 2019 to November 2020
• Answer outbound calls
• Working fast paced environment
• Handling Financial accounts by editing, updating, and open account
• Handling device entries due to traveling customers
• Inputting data entry for the company and member of accounts Bus Aide/Office Assistant
F&A Transportation-Newark, NJ
June 2018 to December 2018
• Intend to 12 kids with different kind ofdisabilities
• Down syndrome, autism, ADD
• Office.
• Outbound calls.
• Doing computer work, typing, printing, and getting bids for the company.
• Handling bank information.
• Greeted visitors or callers daily to handle questions or direct to appropriate staf
• Enforced rules to teach good manners and maintain safe environment.
• Prepared meals, snacks and refreshments while accounting for dietary needs a restrictions.
• Secured indoor and outdoor premises to protect children.
• Organized and planned age-appropriate reading, crafts and music lessons.
• Balanced schedules to promote optimal rest, play and educational periods.
• Discussed developments, behavior and concerns with parents or guardians.
• Supervised and cared for children
• Improved behavior by employing positive management strategies.
• Observed and monitored children to identify developmental strengths and target enrichment activities.
• Developed and implemented age-appropriate lesson plans.
• Recorded behavior, food and medication dispensing information.
• Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
• Assisted children in development of social, communication and problem-solving skills. Used positive reinforcement and behavior modeling to instill discipline in children. Maintained safe, healthy and comfortable childcare environment.
• Planned and implemented age-appropriate activities and lessons Regulated children's schedules to balance rest, learning and play.
Housekeeping/guest Attendant
Atlanta Airport Marriott-Atlanta, GA
August 2017 to September 2018
• Clean a certain amount of rooms a day in a timely manner.
• 30 minutes to clean checkout rooms and 10 minutes to clean a over stay room.
• Make sure the rooms was squeaky clean from top to bottom. No hair, no dust, no trash and no spots on the floor.
• Cleaned the bathrooms, wiped down mirrors, changed the garbage, vacuum, swept, mop, dust and changed the bed sheets.
• Greeting customers
• Answering calls and directing
Customer Service/Cashier
ShopRite Supermarkets-Hillside, NJ
January 2014 to December 2016
• Answer phone promptly and in a professional manner and direct as Company policies dictate, issue refunds and Price Plus cards.
• Greet all Customers and provide them with prompt, courteous service and assistance. Understand operation of cash register and follow all cash handling procedures, if applicable.
• Knowledgeable about the various types of products carried in the store.
• Sort and return return to stock items back to normal location with priority; attention given to refrigerated and perishable items.
• Handle all damaged merchandise in accordance with Company procedures. Perform price check functions, if needed.
• Perform Scan rites according to Company procedures. Education
Bachelor's in Business Administration
Strayer University - Piscataway, NJ
October 2018 to May 2020
High school Diploma
Weequhaic High School
September 2009 to June 2012
High school diploma
Skills
• Closing
• Customer Service
• Shipping & Receiving
• Customer service
• Databases
• Leadership
• Cash register
• Call center
• Typing
• Management
• Attention to detail
• Front desk
• Outlook
• Shift management
• Warehouse
• Trainer
• Supervising experience
• Store management
• PowerPoint.
• Autism Experience
• Exceptional oral and written communication abilities.
• Load & unload
• including Word
• Restaurant experience
• Food service
• Customer Service Representative
• Packaging
• Developmental Disabilities Experience
• Order picking
• Excel
• Outbound calls
• Hospitality
• Office assistant
• Typing
• Proficiency in Microsoft Office
• Leadership
• Restaurant experience
• Special Education
Certifications and Licenses
ServSafe
Food Handler Certification
Driver's License
CPR Certification
Contact this candidate