Customer Service Social Media

Romer Belleville

Computer Science Student / Marketing Specialist

EXPERIENCE

Bidwise, Nov, 2020 - February, 2022/ Marketing Company Customer Service, Social Media Content BIDWISE

● Trained and mentored new customer service team members to ensure a high level of customer service.

● Implemented personalized content strategies and targeted marketing approaches, similar to ABM methodologies.

● Performed market analysis to refine brand positioning and improve customer engagement.

● Made Email Marketing Campaigns Using MailChimp.

● Managed publication oversight and contributed to publication design, ensuring alignment with brand

standards, enhancing visual appeal for effective

communication with target audience.

(https://www.bidwise.com) CEO SIMÓN VIELMA

Contact On request

OF Agency, 2022-2023 / Adult Content Agency

Community Manager

● Increased community engagement and increased fan base by 25% in 6 months.

● improved the relevance of content with the latest trends, through market research and Kpis.

● Provided monthly Google Ads reports detailing budget expenditure and ad reach.

● Improved ad campaign efficiency by 20% and ensured on-time project delivery through effective coordination with marketing and content teams.

● Designed Instagram posts that increased engagement and improved brand presence.

About me

Computer Science Student

with experience in marketing,

with a strong focus on team

leadership, market analysis,

and project management., as

well as community

management, I consider

myself a responsible and fast

learner, as a boxer I bring

discipline and responsibilty

to my work.

LANGUAGES

ENGLISH C1

SPANISH C1

FRENCH B2

Contact

*****************@*****.***

Phone: +58-424*******

Instagram:

Romer_Bellaville

https://www.instagram.com/thebunnyagency/?hl=es

RafaPerezLLC 2022-2024 / Life Insurance Company

Virtual Assistant / Operator

● Hiring and Recruitment: Assisted in the recruiting process by finding, interviewing and onboarding over 100 qualified candidates, ensuring the team remained trained and cohesive.

● Financial management: Managed and monitored company financial records, including income and expenses, to ensure accurate accounting and budget compliance, contributing to financial stability.

● Equipment supervision: Supervised and coordinated callers' work schedules, ensuring high productivity and compliance with performance standards through regular monitoring and feedback.

● Leadership management:Oversaw the accurate classification and management of leads using high-level software, ensuring all calls were properly documented and categorized to optimize follow-up and conversion rates.

CEO: Rafael Perez Contact upon Request

EDUCATION

Computer's Science, IUTECP:

https://www.iutecp.net

Secondary School, PUERTO LA CRUZ INTERNATIONAL SCHOOL

(CIPLC)

https://www.ciplc.org

CERTIFICATIONS

Community Manager Course Certificate (Endorsed by the Generalism Sebastián Francisco de Miranda International Open University.)

https://online.publuu.com/594911/1333690

Personal skills

● Leadership

● Communication

● Problem

resolution

● Time management

● Quick Adaptability

● Attention to details

● Team

collaboration

● Copywriting Skills

TECHNICAL SKILLS

● Management, Development, and Execution of

Marketing Campaigns: Proven success in

creating targeted marketing campaigns that

drive engagement and growth.

● Market Analysis: Skilled in analyzing market

data to refine brand positioning and strategy.

● Recruitment and Supervision of Personnel:

Experienced in hiring, training, and managing

teams.

● Proficient in email marketing using Mailchimp,

with experience designing and implementing

successful campaigns.

● Proficient in Excel and Word: Strong capabilities in financial tracking and data analysis.

● Graphic Design Using Adobe Photoshop: Design

visually engaging social media content aligned

with brand standards using Adobe Photoshop

and other Adobe Creative Cloud tools.

● Project Management: Experienced in using

project management tools to oversee and deliver

projects on time. Proficient using work tools like Asana, Adobe Workfront, Microsoft Project, High

Level.

● Customer Service ensure High quality of

customer Service.

Contact this candidate