Customer Service Insurance Agent
Resume:
Michael Deavens
Chicago, IL *****
**********@*****.***
I handled various responsibilities in my previous, customer service and insurance agent positions, and quickly established talents in prioritizing tasks, meeting deadlines, managing multiple client accounts and finding solutions to eliminate obstacles. My 6 years of experience in prior fields has enabled me to develop and establish skills in such key areas:
• Strong written/verbal communication and facilitation/presentation skills
• Proficient in Microsoft Office
• Ability to build and maintain long-term client and staff relationships
• Strong problem-solving and analytical skills
• Detail-oriented and highly organized while also managing multiple projects I am ready to put the skills from past positions to use for your company. I am looking forward to new challenges, collaborating with a fresh team of talented professionals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Bartender and Manager
Cajun Boil and Bar - Orland Park, IL
January 2022 to Present
1. I handled various responsibilities in my previous position such as: Mix and prepare alcoholic beverages for customers, take customer’s orders, serve customers, general cleaning, keep the bar clean, supply bartenders with clean glasses, keep liquor and glasses stocked, keep garnish trays full and keep bar area organized
1. Conduct meetings with staff
2. Monitor and manage beverage inventory
3. Resolve disputes with customers and/or staff
4. Display exceptional customer server
Benefits Account Manager
American Family Life Insurance- Aflac - Chicago, IL December 2018 to December 2021
• Work with strategic partners/customers to resolve escalated concerns or issues in the field
• Identify client performance goals and resolve issues through excellent customer service.
• Maintaining a resolve goal of 80% higher than 10% of the company goal
• Assist in building and maintaining an internal and external Knowledge
• Develop an understanding of customer needs and requirements to tailor product recommendations and offerings
• Display knowledge in products, policies and underwriting guidelines Benefits Representative
American Income Life Insurance Company - Lombard, IL July 2016 to November 2018
• Consistently exceeded sales targets by developing and implementing effective sales strategies
• Built a strong network of high-net-worth clients through referrals and networking events
• Conducted thorough needs analysis to identify clients' insurance needs and provide tailored solutions
• Provided ongoing client support and policy reviews to ensure clients' evolving needs were met Education
Bachelor of Arts in 2D Studio
Eastern Illinois University
May 2016
Skills
• Bartending
• Serving Experience
• Tractor-Trailer
• POS
• Sales
• Customer service
• Account management
• Presentation skills
• POS
• Analysis skills
• Serving
• Bartending
• Restaurant experience
• Basic math
• Communication skills
• English
• Negotiation
• Food service
Certifications and Licenses
BASSET Certification
Basset Certification in the State of Illinois
Driver's License
ServSafe
Additional Information
Experienced in customer service and consultative selling in a technical environment. Excellent presentation and planning skills that lead to positive customer experiences. Ability to work with internal and external counterparts/stakeholders to achieve business targets. Highly relational style that allows for relationship building and collaboration. Proven to be a team player as well as a leader on successful teams that are high performing and achieve results.
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