Customer Service Front Desk
Resume:
Denise Pooranmal
Phone: 407-***-**** Email: **********@*****.***
Professional Summary
With a decade of experience in the medical field, including patient care and CPR certification, I am a reliable and hardworking individual with a strong background in customer service and sales. I am eager to continue growing within a company and contribute to its success
Leading Qualifications
1. Over a decade of experience in caregiving, including Alzheimer's care, geriatrics, and nannying, with a strong background in medical office procedures and terminology. 2. Proficient in managing various administrative tasks such as office management, front desk operations, and medical billing, along with critical care experience and time management skills.
3. Skilled in handling vital signs, medication administration, and care plans, with expertise in hospice care, dementia care, and patient rights. 4. Experienced in customer service, sales, and store management, with a focus on organizational skills, communication, and using EMR systems efficiently. 5. Possess certifications and licenses including CPR, BLS, and ACLS, along with a driver's license for added versatility in roles.
Professional Experience
Store Manager
Orlando Cleaners - Orlando, FL
March 2022 to Present
Responsibilities:
• Managing day-to-day store operations and meeting customer demands
• Expanding business opportunities
• Maintaining current customer loyalty
• Discovering potential for increased sales within established customer base
• Striving to advance company success
• Achieving or surpassing sales goals
• Cultivating Customer Relationship Specialists through ongoing training and guidance
• Focusing on innovation and company enhancement
• Inspiring and energizing store team members
Nanny/Babysitter
Private duty - Ocoee, FL
February 2022 to Present
• Babysitting a toddler overnight once a week
• Providing meals
• Engaging in playtime
• Changing diapers
• Supervising bedtime routine
• Ensuring safety
• Reading bedtime stories
• Comforting during night awakenings
• Monitoring sleep
• Communicating with parents
Ladybird Academy - Ocoee, FL
Teacher Assistant
December 2021 to February 2022
Monitor student attendance in class, assist in grading class assignments, organize learning resources, provide individualized support to students requiring extra help, maintain classroom discipline, attend staff meetings and school events, supervise students during field trips and outdoor activities, collaborate with the head teacher on curriculum development, oversee student participation in school recreational activities, and assist in distributing educational materials to students
Beckman & Associates - Maitland, FL
Front Desk Receptionist
September 2021 to November 2021
Responsibilities:
Maintain cleanliness, organization, and adequate stock of supplies at the front desk. Welcome, assist, and engage with guests, addressing inquiries and resolving complaints. Handle incoming calls, redirect as necessary, and manage mail and packages. Oversee email correspondence, and office supplies, and place orders when required. Update records, monitor expenses, and possess 5 years of relevant experience. Proficient in office equipment, office management, bookkeeping, and MS Office. Strong problem-solving, time- management, and communication skills with a customer-focused approach. Revatilize Care of Central Florida - Orlando, FL
Chiropractor Assistant
July 2021 to September 2021
Responsibilities
• Welcoming patients as they arrive
• Maintaining waiting area cleanliness
• Handling phone calls and emails
• Booking appointments
• Recording patients' information
• Checking payment methods and insurance coverage
• Managing inventory
• Setting up treatment rooms
• Conducting screening assessments
• Assisting patients with e-stem and exercises
Inspired Living - Ocoee, FL
Caregiver
February 2017 to July 2021
Responsibilities:
• Adhere to the assigned shift responsibilities as directed by the Charge Nurse or Health and Wellness Director.
• Keep detailed records of recreational activities, incidents, observations, and any alterations in residents' physical or emotional well-being.
• Uphold the confidentiality of resident care, procedures, and records, and engage with residents and families in a respectful and dignified manner.
• Immediately report any instances of resident abuse, accidents, or emergencies to the supervisor.
• Notify the charge staff nurse promptly of any changes in a resident's condition.
• Report all complaints, grievances, and unauthorized outings by residents to a supervisor.
• Ensure the call system is easily accessible and respond promptly to calls.
• Aid in the maintenance of residents' personal items and assist with self-care, feeding, and medication distribution as needed.
Partners - Altamonte Springs, FL
HHA/Caregiver
March 2017 to December 2019
Responsibilities:
• Assisting with personal hygiene, grooming, and toileting, as well as helping with shaving and incontinence care.
• Performing light housekeeping tasks such as vacuuming, bathroom cleaning, and tidying up the living space.
• Aiding in meal preparation and planning, as well as helping with light meal preparation.
• Providing transportation to appointments, grocery shopping, and other important locations.
• Assisting with medication preparation and administration and reminding clients of their appointments.
• Offering companionship and encouraging socialization and participation in community activities.
• Maintaining a safe and comfortable home environment, and addressing client needs with respect and attention to safety.
• Communicating with medical professionals about the patient care plan and engaging with clients in a manner that promotes their independence and maintains their dignity.
Westside cleaners - Orlando, FL
Customer Service Representative
August 2006 to May 2017
Responsibilities:
• Ensure customer comfort and importance
• Address customer complaints and resolve issues
• Process customer transactions at registers
• Take orders and provide detailed information about clothing
• Manage and supervise staff
• Handle customer service problems
• Ensure timely completion of orders
Homestead Health Care Services - Orlando, FL
Home Health Aide (HHA)/Caregiver
March 2013 to December 2015
Responsibilities:
• Assisting with personal hygiene, grooming, and toileting, as well as helping with shaving and incontinence care.
• Performing light housekeeping tasks such as vacuuming, bathroom cleaning, and tidying up the living space.
• Aiding in meal preparation and planning, as well as helping with light meal preparation.
• Providing transportation to appointments, grocery shopping, and other important locations.
• Assisting with medication preparation and administration and reminding clients of their appointments.
• Offering companionship and encouraging socialization and participation in community activities.
• Maintaining a safe and comfortable home environment, and addressing client needs with respect and attention to safety.
• Communicating with medical professionals about the patient care plan and engaging with clients in a manner that promotes their independence and maintains their dignity.
BrightStar Care - Winter Garden, FL
HHA/Caregiver
August 2009 to November 2011
Responsibilities:
• Assisting with personal care tasks such as bathing, dressing, grooming, toileting, incontinence, and shaving to ensure clients' comfort and hygiene.
• Performing light housekeeping duties like vacuuming, cleaning the bathroom, and tidying up to maintain a clean and organized living space for clients.
• Helping with meal preparation and planning to ensure clients have nutritious and well-balanced meals.
• Providing transportation to appointments, grocery shopping, and other important locations to help clients maintain their independence.
• Assisting with medication preparation and administration, as well as reminding clients of upcoming appointments.
• Offering companionship to patients, encouraging socialization, and engaging in community activities to promote overall well-being.
• Maintaining a safe and comfortable home environment, addressing client needs with respect, and prioritizing safety.
Piaget academy - Orlando, FL
Teacher Assistant
August 2009 to May 2010
Responsibilities:
• Aid teachers in preparing lessons by organizing materials and setting up equipment.
• Review lesson content with students individually or in small groups.
• Ensure the classroom is safe and clean.
• Supervise students during non-class periods such as breaks, lunch, and field trips.
• Work with head teachers to identify student challenges and suggest solutions.
• Keep track of student progress and communicate with parents regularly.
• Assist head teachers in developing lesson plans.
• Adhere to state, school, and classroom regulations.
• Attend all training sessions, parent meetings, and faculty gatherings Dollar Tree - Winter Garden, FL
Cashier/Customer Service
August 2007 to October 2008
Responsibilities:
• Process sales transactions using the designated cash register, ensuring accuracy and efficiency.
• Safeguard cash and company assets to prevent theft or loss.
• Provide exceptional customer service to enhance the shopping experience.
• Foster positive relationships with customers, colleagues, and managers through a cooperative and friendly demeanor.
• Receive incoming merchandise and assist with unloading deliveries.
• Prioritize safety in all work activities to prevent accidents or injuries.
• Adhere to company policies and procedures to maintain consistency and professionalism in daily operations.
Education
• Nursing Education at Cambridge College in Orlando, FL from October 2012 to August 2013.
• General Studies at Valencia College in Orlando, FL from May 2009 to October 2012.
• High school diploma from West Orange High School in Winter Garden, FL from August 2004 to May 2009.
Skills
ADLs - 10+ years Office management, Hospital experience, Front desk, Restaurant experience, Vital Signs, Nannying, Medical Office Experience, Alzheimer's Care, Geriatrics, Laundry, Medical Billing, Sales, EMR systems, Organizational skills, Critical Care Experience, Time management, Care plans, Caregiving - 10+ years, Medical terminology, Cash handling, Home Care Management, B2B sales, Store management, Childcare Hospital Experience, Vital signs, Hospice Care, Dementia care, Medical records, Medication Administration, Hotel experience, Customer service, Patient Care, Teaching, Microsoft Office, Babysitting, Recreational therapy, Store Management, Nursing, Cash register, Medical terminology, Clerical experience, Critical care experience, Communication skills, Food Preparation.
Certifications and licenses
CPR Certification
NRCMA
BLS Certification
CNA
First Aid Certification
AED Certification
ACLS Certification
Driver's License
Contact this candidate