Manager, customer service, and all office skills
Resume:
CASEY
GALBRAITH
ad7lit@r.postjobfree.com
Collinsville, IL 62234
Bold Profile
Im a very hard worker who loves helping people in anyway possible! I give everything I do 100% and I'm kinda stubborn! I won't stop doin something until it's done! I absolutely love working! I would previously work up to 65 hours some weeks when needed. I love making money and helping people at the same time. I really don't like change so when I start working with a company i give it my all no matter what! We can always get through anything we want as long as you have a great team to work with! If u give me the opportunity to show you just what I could bring to ur company I promise that you won't be disappointed. Thanks for your time.
PROFESSIONAL SUMMARY
Avis And Budget Group - Manager/secretary
Collinsville • 03/2012 - 09/2023
WORK HISTORY
Increased team productivity by implementing streamlined processes and effective communication strategies.
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Reduced operational costs through comprehensive process improvement initiatives and resource management.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Achieved departmental goals by developing and executing strategic plans and performance metrics.
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Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
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Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
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Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
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• Accomplished multiple tasks within established timeframes. Managed and motivated employees to be productive and engaged in work.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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Developed and maintained relationships with customers and suppliers through account development.
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Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
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Controlled costs to keep business operating within budget and increase profits.
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Developed and implemented business strategies to achieve business goals and stay competitive.
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• Improved marketing to attract new customers and promote business. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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SKILLS
• Workforce Management
Verbal and Written
Communication
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• Sales Management
• Effective Communication
Customer Relationship
Management
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• Problem Solving
• Supply Chain Management
• Customer Service
• Decision-Making
• Documentation and Reporting
• Always on time
Love to grow with companies,
don't like to change.
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Collinsville High School
Collinsville, IL • 05/2004
High School Diploma: Vovational
EDUCATION
K.A.M. Concrete - Secretary
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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Enhanced office efficiency by streamlining filing systems and organizing documents.
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Managed executive calendars, scheduling appointments and meetings to optimize time management.
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Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
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Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
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Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
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Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
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Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
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• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices. Entered data into system and updated customer contacts with information to keep records current.
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Maintained office supplies inventory by checking stock and ordering new supplies.
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Provided clerical support to company employees by copying, faxing, and filing documents.
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Responded to emails and other correspondence to facilitate communication and enhance business processes.
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Answered multi-line phone system and enthusiastically greeted callers.
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Created and updated records and files to maintain document compliance.
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• Maintained electronic filing systems and categorized documents. Managed filing system, entered data and completed other clerical tasks.
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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
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Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
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Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
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Surpassed team goals by partnering with colleagues to implement best practices and protocols.
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Transcribed and organized information to assist in preparing speeches and presentations.
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Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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Established team priorities, maintained schedules and monitored performance.
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Caseyville, IL • 02/2005 - 01/2011
Enhanced office efficiency by streamlining filing systems and organizing documents.
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Facilitated communication between departments for improved collaboration and project success.
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Managed executive calendars, scheduling appointments and meetings to optimize time.
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