Customer Service Relations
Resume:
KURT CHAVEZ
Pico Rivera, CA
kurtchavez829(~1)~maiI.com
OBJECTIVE
I am seeking a Customer Relations Specialist position with an organization which can benefit from my prior work experience and military training. I offer over 20 years of experience in Customer Relations and Customer Service operations with extensive Military Training. I am very organized and precise with documented assignments and information. I am seeking a position where I can exercise independent judgment in completing assignments and tasks, while operating under general supervision thereby contributing to a positive work environment. PROFESSIONAL SUMMARY
• Logistics Specialist OSHA 30 General Industry Certified Security Operations Professional
• Master Training Coach
• Employee Supervision
• Customer Service Specialist
• Material Requirements Planning (MRP)
• Enterprise Resource Planning (ERP)
Accomplished Customer Service Specialist and Military Veteran with over 6 years of proven experience in the United States Army. Accomplished measurable results while leading teams in a dynamic, fast paced environment, possessing a comprehensive background in Customer Service with extensive knowledge in Safety, Administration and Project Management. Career supported by NRF Customer Service Certification and OSHA 30 General Industry Safety Certifications.
CORE QUALIFICATIONS
• Excellent communication skills and a professional demeanor gained through extensive interaction with customers. US Government secret clearance
• Extensive experience in all areas of Customer Relations
• Proven enthusiastic leader with strong work ethics, excellent persuasion skills, highly respected integrity, team player, utilizing the most up to date customer service concepts. PROFESSIONAL WORK EXPERIENCE:
2000- Current Primary Employment
Crypto.Com.Arena, Los Angeles, CA
Customer Relations Specialist (Guest Services)
Responsibilities included interact with customers concerns in person transmit and relay messages by radio with a guest service rep. to relay and convey the matter to a supervisor by phone call, if necessary, to provide the best information on company policy about products and services, obtain details of client complaints or concerns. Answered client questions and directed them to areas designated areas of Arena seating and exits all areas of the venue. Reviewed and examined tickets and passes to verify authenticity for admission to entertainment events. Managed records of customer interactions and transactions recorded details of inquiries, complaints, and comments, as well as actions taken. Coach and train new hire employees 2016- Current Year PIT Seasonal
Peacock Theater Los Angeles, CA
Customer Relations Specialist (Guest Services)
Responsibilities consisted of collecting admission tickets, passes, and facility memberships from patrons at entertainment events. Resolved customers’ service issues by performing activities such as Listened to and resolved customer complaints regarding services, products or personnel. Provided assistance with patrons’ special needs, such as helping clients in wheelchairs and maintain order and ensure all personnel and clients adherence to safety regulations. 1997— Current Year P/i’ Seasonal
Santa Anita Race Park Arcadia, Ca
Admission Clerk & Information Usher /Program &Racing form Seller, Responsibilities consisted of planning and preparing advertising and promotional material to increase sales, working with customers, company officials, sales departments, and advertising marketing. Planned and executed advertising policies and strategies for organization. Assisted clients in redeeming tickets,in purchasing admissions tickets scanning bar code redeem,do billing & adjustments to charges on cash money exchange close out balance sheet form, and answering client’s questions or concerns. Gathered and organized information to plan and promote sales advertising campaigns. 1997-2017
Los Angeles Dodgers Los Angeles, CA
Guest Services
Responsibilities included patrolling commercial premises to prevent and detect signs of intrusion and ensure security of doors and gates. Monitored and authorized entrance and departure of employee personnel and clients to guard against theft and maintain security of premises. Screen & check employee ID individuals and prevent passage of prohibited articles into restricted areas. Answered radio calls, answered client and public questions, and provided information during special events.
United States Army Los Angeles, CA 1983-1989
Logistics Specialist & Material Supply Handler 76 V Responsibilities consisted of maintaining and developing positive business relationships with client and vendor key personnel directly involved in logistic activities. Directed availability and allocation of materials, supplies, and finished products. Collaborated with key personnel as necessary to meet customer requirements, to take advantage of sales opportunities and, in the case of shortages, to minimize negative impacts on operations. Developed and implement technical project management
tools ranging from plans, schedules, and responsibility and compliance matrices. Directed team activities, established task priorities, scheduled and tracked work assignments, provided guidance, and ensured the availability of military resources.
VOCATIONAL TRAINING:
Veterans & Youth Career Collaborative, Long Beach CA July 2019, Baldwin Park Adult Basic computer repair Logistics & Supply Chain Specialist, Cert~flcate of Completion, Software /Hardware, Networking Apps. CERTIFICATIONS:
Security Guard Card Certification, Bureau of Security, and Investigative Services Fire Watch Certificate, So Cal Edison
Customer Service & Sales Credential, National Retail Federation (NRF) July2019 Project Management Professional (PMP), Project Management Institute (PMI) Training Course July 2019 OSHA 30 General Industry Training, Occupation Safety Health Administration (OSHA) July 2019 First AidICPRIFirst Aid Certified, American Heart Association July 2019 EDUCATION:
Montebello High School Montebello, CA MNT. SAC Community College Walnut, CA General Diploma High School Curriculum General Education MILITARY HISTORY:
United States Army Los Angeles, CA April 1983 April 1989 Army Specialist (E4), 76 V Material & Storage Handler (Honorable Discharge) MILITARY COMMENDATIONS: Employee Recognition: HR Employee of the Month February 2023
• Army Service Ribbon Crypto.Com Arena (Guest Services Department)
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