Claims Representative Business Applications

Charmaine West

**** ****** ** *** ****

Dallas,Tx. 75243

ad7li4@r.postjobfree.com

Adjuster

Summary of Qualifications:

1Analyzed over 200 new business applications daily

2. Ability to multi-task with strong dedication to customer satisfaction.

3.Results oriented, enthusiastic, and creative.

4.Proven ability to efficiently resolve escalated client complaints with little or no supervision.

5.Analytical skills evidenced through underwriting abilities

04/2021-07/2021 Westlake, TX

Fidelity TalentSource

Educate clients on their 401k plan

Answer inbound calls regarding 401k plans

Perform roll overs to other 401k plans

02/2016-02/2016. State Farm. Plano,Tx

Claims Representative

Training

Job Title: CSR

01/2013-12/2014. NBIS-Autotex Dallas, TX

Process endorsements

Top producer for call volume and underwriting policies

Point person for new hires

Analyze new business policies for unacceptable risks

Assisted with initiation of kiosk sales

Service First Notice of Loss calls

Job Title: CSR/Underwriter

06/2010-10/2012 United Auto Insurance Services, Richardson, TX

Analyzed new business policies for unacceptable risks to company.

Top producer for call volume and underwriting policies.

Trained new employees on call handling.

Analyzed billing issues on policies.

Job Title: Insurance Agent

02/2006-11/2009 21st Century Insurance Lewisville, TX

Processed policy changes per insured’s request.

Frequently able to multi task between different databases.

Maintained high quality scores.

Provided training to new employees.

Top producer for cross sell campaigns.

Education

Central Methodist College Fayette, MO

BAPSY December 1999

Professional

General Lines Property and Casualty License9October 2013

All lines AdjusterMay 2015

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