Customer Service Follow Up
Resume:
Phyllis Rubin
San Jose, CA *****
ad7lgv@r.postjobfree.com
Extensive Customer Service experience, including managerial skills, strong employee/customer development. Additional expertise in presentations, Global communication, organizational skills and strong customer relations.
Work Experience
Family Placement Mgr
College Nannies
2018 to Present
• Follow up on Families Inquires
• Identify Childcare needs and set up Family Meeting
• Explain Options and sign up families
• Assist with the Nanny/Sitter Interviews
• Work with Nannies/Sitters regarding availability and schedule them with families
• Follow up with Families & Nannies
• Responsible for Marketing - Constant Contact
• Manage 17 employees
Distribution Sales Manager
INSULECTRO - San Jose, CA
2016 to 2018
Managed strategic customers by providing product knowledge to support their needs.
● Utilize current sales tools and resources to continue to drive accuracy of orders and reduce errors
● Determine customer requirements and expectations in order to recommend specific products and solutions
● Present price, credit, and terms in accordance with customer profiles
● Proactively recommend items needed by the customer to increase customer satisfaction
● Increase sales and average order size by utilizing up-selling, add-on sales and offering promotional sale items
● Monitor shipment dates to ensure timely delivery and expedite as needed
● Follow up with customers after sales transactions to ensure ongoing customer satisfaction, resolve any complaints and identify trends in customer satisfaction or dissatisfaction
● Determine supplier production priorities by reviewing orders and requirements and production schedules
● Coordinate schedules with sales, warehouse, and raw material procurement
● Interface with all departments to resolve customer related issues
● Prepare quotes and accurately process orders and returns; provide accurate information regarding availability of in-stock items
Senior Order Management
CEPHEID - Sunnyvale, CA
2015 to 2016
Managed all Regional customer issues.
● Review orders for accuracy
● Communicate with customers on any discrepancies
● Enter orders in SAP and send confirmations to customers
● Worked closely with Sales, Account Receivables, Shipping and Contracts
● Run daily Open Orders Reports
● Work outstanding issues and report results to Management Staff Account Manager
SANDISK - Milpitas, CA
2014 to 2015
Managed all Global Customer Service issues for HP.
● Review backlog with customer - compare backlog vs forecast
● Enter orders in SAP
● Supply commitments to customer
● Provide customer with standard lead time, new launches, backlog and shipping data
● Maintain forecast system data in Demand Management Tool
● Track QTD consumption
● Coordinate ongoing demand and supply issue
Senior Global Account Manager
SEAGATE TECHNOLOGY
2004 to 2014
Managed all customer related activities for HP Service in US, EMEA and APJ which equated to roughly
$30M in quarterly revenue.
● Lead interface with HP and HP's ODM's on a daily basis ensuring all backlogs and programs were fulfilled with the agreed upon requirements
o Maintained 98% or better on monthly Global On Time Delivery Reports o Led HP's Global kitting transition ensuring Seagate didn't incur additional expense throughout transition
● Maintained customer satisfaction due to accurate forecasting, shipments, pricing and any other related reports
o Maintained 95%+ on forecast vs shipments
● Ensured all issues, actions and programs were communicated internally and externally and closed quickly and correctly with customer
o All emails / voicemails (volume ~150) answered within 24 hrs or less
● Ensured all Seagate internal organizations were provided with necessary information: program details and periodic activities in order to ensure customer success
● Responsible for a variety of activities that directly support the sales function and customer support SEAGATE TECHNOLOGY - Cupertino, CA
2002 to 2014
Account Manager
SEAGATE TECHNOLOGY
2002 to 2004
Managed all customer related activities for Tier II OEM's.
● Analyzed customer demand, future trends, market competition
● Responsible for understanding and inputting key customers forecasting sales and revenue plans and manufacturing / material management
o Maintained 95%+ on forecast vs shipments
● Performed ongoing analysis and interpretation of customer consumption and fulfillment adjustments to determine trended future requirements
● Managed pilot / risk build and new product transition ensuring product fulfillment met customer delivery requirements
Education
Associate in Business Administration
Drake's College of Business - North Plainfield, NJ Skills
• Cross-functional Leadership
• Customer Service
• Project Management
• Microsoft Office
• Oracle
• Team Player
• Problem Solving
• Critical Thinking
• SalesForce
• SAP
• Account Management
• CRM Software
• Materials Management
• OEM
• Constant Contact
• Business Analysis
• Order Management System
• Supply Chain
• EDI
• Analysis skills
• Sales Management
• Process Improvement
• Order Entry
• Barista experience
• POS
• Coffee experience
• Sales
• Typing
• Front desk
Assessments
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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