Customer Service Bilingual
Resume:
Maria De Jesus Reyna Hernandez
**************@*****.***
Experience:
- Owner of various successful businesses ranging from car sales to food industry for 18 years.
- Fluent in both English and Spanish, providing excellent bilingual customer service to clients.
Skills:
- Exceptional communication skills, able to effectively communicate with customers and employees at all levels.
- Strong leadership skills, having successfully managed multiple businesses simultaneously.
- Creative problem solver, able to think outside the box
- Passionate and driven, with a strong work ethic and commitment to success.
- Personable and friendly, able to build strong relationships with customers and employees.
- Adaptable and flexible, able to thrive in fast-paced and ever-changing environments.
Experience:
Self-Employed Towing Business Owner, M&M Towing
2005- 2015 Schertz Tx
- Successfully launched and managed a thriving towing business, providing exceptional roadside assistance and vehicle recovery services.
- Developed and implemented effective marketing strategies to attract new clients, resulting in a significant increase in customer base and revenue.
- Built and maintained strong relationships with local law enforcement agencies, auto repair shops, and insurance companies, fostering a network of strategic partnerships.
- Demonstrated excellent problem-solving skills in handling challenging situations, ensuring the safe and efficient towing of vehicles while delivering exceptional customer service.
- Managed business operations, including budgeting, vehicle maintenance, inventory management, and
scheduling, ensuring smooth day-to-day operations. Sales Representative, Owner of Fruteria La Reyna
2012-2019 San Antonio Tx
- Consistently exceeded sales targets by leveraging strong product knowledge, persuasive communication, and
exceptional negotiation skills.
- Cultivated and maintained a diverse client base by providing personalized solutions and building long-term relationships.
- Conducted market research and competitor analysis to identify new business opportunities and develop effective sales strategies.
- - Collaborated with cross-functional teams to ensure seamless order processing, timely delivery, and customer satisfaction.
- Actively participated in sales training programs and workshops to enhance sales techniques and product
knowledge.
Customer Service Representative,
- Provided exceptional customer service and support, ensuring customer satisfaction and loyalty.
- Handled a high volume of customer inquiries, resolving issues promptly and professionally.
- Effectively communicated complex product information and policies, ensuring a clear understanding for customers.
- Collaborated with internal teams to address customer concerns, escalating issues when necessary.
- Received consistent positive feedback from customers for outstanding service and problem-solving abilities. References:
Available upon request.
Contact this candidate