Customer Service Executive Assistant

Carlisa

Darville

Email **************@*****.***

Address #** ******** ***** ****

Phone 242-***-****

OBJECTIVE

To embark on a new career in the Insurance Industry where I can utilize my skills in customer service and administration. EXPERIENCE

Nassau, Bahamas

Mar 2021 - Present

Appraisal Assistant

Bahamas Realty

Nassau, Bahamas

Mar 2019 - Mar 2020

Executive Assistant

Endless Dream Vacation Club

Nassau, Bahamas

Sep 2018 - Mar 2019

Supervisor

Blue Postal

Nassau, Bahamas

Nov 2016 - Apr 2018

Air & Guest Service Agent

Unique Vacations

Paradise Island

Nov 2010 - Aug 2016

Manager

John Bull

EDUCATION

2004 - 2007

High School Diploma

Government High School

SKILLS

CERTIFICATIONS & COURSES

Quick Books Certification, Bahamas Institute of Business & Technology, Nassau, Bahamas (2019) Customer Service, Alison Online Course (2019)Getting Started in QuickBooks Pro Certification, Allison Online Course (2020) Bahamas Host Training (2010)

Maintained an electronic database of completed

appraisals.

•

Work closely with the Senior Appraiser to process

and complete highly detailed appraisals for high

end luxury properties

•

Communicated professionally with clients and

team members to facilitate smooth appraisal

process.

•

• Manage and maintain executives' schedules.

Prepare invoices, reports, memos, letters, financial statements and other documents.

•

Processing payroll & accounts payable using

Quickbooks

•

Compile, transcribe, and distribute minutes of

meetings.

•

Perform general office duties, such as ordering

supplies, and performing basic bookkeeping.

•

• Supervision of all staff

Train customers to navigate cashless shipping

platform

•

Resolve customer complaints or answer customers'

questions.

•

Keep records of all goods shipped, received, and

stored.

•

• Track delivery progress of shipments.

Retrieve stored items and trace lost shipments as

necessary.

•

Book flights and hotel accommodations using the

Amadeus platform

•

Resolve customer complaints and answer

customers' questions regarding policies and

procedures.

•

Provide employees with guidance in handling

difficult or complex problems or in resolving

escalated complaints or disputes.

•

• Resolve customers' service or billing complaints. Provide assistance for customers with special

billing requests.

•

• Hire & train sales staff

• Resolve customer complaints.

• Coordinate marketing of sales for luxury products. Handle staff reports such as sales goals, attendance, vacation and salary.

•

• Manage Inventory

Meeting with vendors to ensure brand standards

are being met.

•

Nassau, Bahamas

President of The Interact Club/ Junior Arm of

Rotary Club of Nassau

•

• President of Student Council

Five Bahamas General Certificates of Secondary

Education

•

• Microsoft Office Suite

• Customer Service

• Management

• Problem solving

• Organization

• Data Entry & Analytical Skills

Contact this candidate