Assistant Manager Customer Service

Maria L Mena

**** ** * ***. ***#* Hialeah, FL. **10. Phone: 305-***-**** ad7lev@r.postjobfree.com

Objective:

I am seeking challenging opportunities where I can fully use my skills, in a challenging position for the success of the organization to establish a carrier for myself.

Education:

Colegio Centro America, El Salvador, C.A. November 26, 1999

High School Diploma

Experience:

Au bon Pain (Assistant Manager. November 2012 - Present, Miami, FL) Providing excellent customer service. Manage Staff, Maintains store staff job, maintaining inventories, Protects employees and customers by providing a safe and clean store environment, Maintains the stability and reputation of the store by complying with legal requirements, Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Completing payment transactions, Train store staff by reviewing and revising orientation to food products and training materials. Approving time employees’ time cards.

Au Bon Pain (Assistant Manager. June 2007 - October 2012, Miami FL) Promotes sales by demonstrating food products to customers, helping customers by providing information; answering questions; obtaining food products requested; completing daily payment transactions; preparing store to receive delivery of products, Maintains a safe and clean store environment, determining and documenting locations of potentially dangerous materials and chemicals, Maintains quality service by establishing and enforcing organization standards, Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with store manager.

Au Bon Pain (Cashier. December 2006 - June 2007, Miami FL) Greet customers entering restaurant. Take customers orders. Take customers payment by cash or credit. Issue receipts and give change due to customer. Count money in the cash drawers at the beginning of the shifts to ensure that the amounts were correct . restocking coolers with food supplies.

Isla Morada (Food pre/ Cashier. March 2006 - December 2006, Miami FL) Greet customer entering the restaurant. Taking customers orders. Take customers payment by cash or credit. Issue receipts and give change due to the customer. Clean work areas, equipment, utensils, dishes, and silverware. Store food in designated containers, and storage areas to prevent spoilage. Prepare a variety of foods according to the customers’ order and approved procedure. Package take-out foods and /or serve foods to customers. Portion and wrap the food, or place it directly on plates for service to customers. Place food trays over food warmers for immediately service, or store them in refrigerated storage cabinets.

Core Strengths:

Employee training and mentoring

Professional judgment – balancing cost, benefits and safety

Communication skills – written and verbal

Payroll

Skills:

Microsoft outlook, Excel, PowerPoint, Microsoft word.

Reference:

Available upon request.

Contact this candidate