Warehouse Manager Customer Service

Danny Zamora

Riverside, CA ***** • 951-***-**** • ***************@*****.***

Professional Summary Senior warehouse manager with over 23 years of experience in distribution, specializing in warehouse management, logistics, and continuous improvement. Proven track record of enhancing productivity, reducing costs, and leading successful projects. My ability to communicate effectively has been instrumental in implementing strategic plans, resolving issues, meeting productivity and quality targets.

Skills

Results oriented manager

Lean principles, Kaizen

Order Fulfillment

Transportation Management

Team Builder

Knowledgeable in all facets of DC operations from shipping, receiving, inventory, returns

Strong background in logistics and carrier management

Proficient in multiple WMS platforms SAP, AS 400, Via Ware to PKMS, NetSuite, Red Prairie, Info-Link

Budget Management

Cost Reduction

Equipment Maintenance

Conflict Resolution

Work History

Regional Warehouse Manager II, 01/2016 to Current

Subzero Group, Inc – Fontana, CA

Manage all areas of Fontana RDC 285k Sq Ft. operation shipping, receiving, inventory, returns, transportation and customer service

Improved productivity by 15% implementing metrics that allowed operation to have better control of our labor

Full P&L responsibility, financials presented to board of directors quarterly

Directed consolidation of four warehouse moves under budget and on schedule

Successfully led continuous improvement activities increasing productivity, order accuracy, reduced number of damage freight claims.

Reduced forklift accidents from 10 to 0 2020 to 2024 by adding safety tools daily safety talk / Gemba walk inspection

Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.

Implemented a warehouse certification program to provide employees cross-training and prepare them for career develop goals

Supervised 2 Supervisors Leads and 40 warehouse associates

Monthly meetings with sales principles West, Southwest, Northwest, aligned warehouse with sales forecast, review delivery discrepancies, customer service concerns.

Managed 3 RDC’s acting manager until onsite manager was hired Washington, Colorado.

Improved dealer communication by implementing on site visits and monthly check-in -calls

Operations Manager, 01/2015 to 01/2016

Pacific Coastal (Contract Consultant) – Chino, CA

Project lead, manage transfer of product from 80k Sq Ft Building to 375k Sq Ft

Building, Strategic workload planning of product movement and manpower, managed picking and shipping of internal transfers orders to new facility

Standardized picking, and shipping processes to meet move objective, implemented staging area for product put away, implemented audit system to product putaways

Introduced new methods, practices, and systems to reduce turnaround time.

Identified and resolved unauthorized, unsafe, or ineffective practices.

Oversaw operations staff and ensured employee adherence to company policies and procedures.

Worked with IT on testing new WMS system to assure all system transactions posted correctly.

Warehouse Manager, 01/2014 to 01/2015

Troy Lee Designs – Corona, CA

Planned daily workload based on business needs, planning done with the objective of meeting TLD’s KPI metrics

Workload planning, managed pick and pack process domestic and international shipments (FedEx, UPS, USPS, etc.).

Managed carrier selection for long-haul and LTL shipments, carrier selection based on service and rates.

Manage ocean log from China to the US, including container scheduling from port to warehouse

Collaborated closely with the Director of Sales to align warehouse to support the quarterly product launches, moto, downhill, BMX apparel, helmets, etc.

Perform all PO claims, including overages, shortages, freight claims with carrier and vendor, reconcile PO with accounting.

Scheduled all inbound shipments, ocean container loads, manage all receiving put-aways, assuring all system records post and close accurately

Manage inventory cycle count activities reconcile all variances, root cause analyses to improve inventory accuracy.

Address and resolve all customer service issues.

Monitor and replenish supplies and equipment needed for the warehouse operations.

Provide coaching to personnel, fostering a productive work environment, empowering team to make changes to improve productivity

Ensure system-related issues are addressed with IT or escalated an IT ticket for resolution

Warehouse Night Manager, 01/2013 to 01/2014

Edward Don & Company – Mira Loma, CA

Manage lead and direct 20 union warehouse personnel assigned to the shipping department

Coordinate daily activities to ensure they are managed in a way that aligns with the company's service and cost objectives, as well as the union contract.

Plan, assign, lead, and participate in all outbound activities; processing 8K-15K cartons daily

Created nightly shift task lists to assign duties to each employee.

Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.

Assessed and adjusted staffing levels to meet operational demands.

Leveraged data and analytics to make informed decisions and drive business improvements.

Actively participate in goal setting meetings with senior management

Develop and participate in 'continuous improvement' environment that facilitates process enhancements.

Receiving Supervisor, 01/2009 to 01/2012

Porsche Parts Distribution Center – Ontario, CA

Supervise lead and direct 15 warehouse personnel assigned to receiving department

Coordinate daily receiving activities, plan, assign, lead and participate in all receiving activities.

Manage Ocean log from Germany to US, scheduling containers from port to warehouse.

Workload planning based on lines and headcount; daily lines processed 2500-5000

Managed productivity daily, weekly and monthly roll-up of KPI's

Improved productivity from 25LPH to 35LPH optimized off load process and putaway process (Kaizen workshop)

Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.

Prepared incident reports and gathered data when accidents occurred on receiving floor.

Verified transactions, product orders, and shipping dates and entered information into databases and reports.

Returns Supervisor, 01/2005 to 2009

Actively manage 15

associates in returns department

Manage all return claims from western region, Canada, Puerto Rico, 250dealerships

Participate in scheduling of all return claims, general restock, ASR, defective, recall, buybacks, damage, miss-pick, as well as issuing credit back to dealer's accounts within 48hrs

Increased productivity 9LPMH to 19LPMH by optimizing operation, obsoleting paper trail and utilizing existing in-house program (Microsoft access) to expedite process

Shipping Supervisor 01/2001 to 01/2005

Oversee and guide 15 team members in the shipping department, managing tasks related to picking, packing, scheduling all carrier pickups.

Motivate assigned team members to perform at a level that meets or exceeds Porsche picking productivity 41 LPMH, meeting quality targets 99.97% picking error rate.

Increased productivity from 35LPMH to 41LPMH optimized shipping layout and order distribution, wave planning batching orders to maximize labor

Training program created SOP for all new associates, standardized picking practices.

Participate in “continuous improvement” (Kaizen workshop)

Education

Associate’s degree: Logistics Management, 01/2009 GPA: 3.25

Chaffey College

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