Customer Service Virtual Assistant

Kevia Porter

********@*****.*** 901-***-**** Memphis, TN

SUMMARY

Detail-oriented professional with 7 years of experience in operational management and customer service. Proven expertise in managing daily operations, enhancing communication, and implementing efficient processes. Seeking to leverage strong organizational skills and experience in administrative support as a Virtual Assistant. WORK EXPERIENCE

Cornerstone Memphis, TN

Lead Teacher Jan 2024 - Present

• Develop monthly lesson plans that encourage children to explore new challenges and enhance their learning experiences.

• Maintain a safe and clean classroom environment in compliance with DHS regulations.

• Foster a supportive atmosphere that promotes children's growth and development through engaging activities. Virtual Scholars Memphis, TN

Director Feb 2022 - Jan 2024

• Oversaw daily operations of childcare facilities, ensuring compliance with state regulations and maintaining a safe environment for children.

• Managed tuition payment processes, enhancing efficiency and communication with parents regarding their accounts.

• Conducted facility tours for prospective families, effectively showcasing services and fostering positive relationships with the community.

Club4 Fitness Memphis, TN

Manager Dec 2020 - Feb 2022

• Organized and facilitated engaging activities for children during parent workouts, enhancing the overall customer experience.

• Developed and implemented new events that successfully attracted new clientele, contributing to membership growth.

• Assisted in maintaining a safe and structured environment for all participants, while managing weekly staff schedules to ensure adequate coverage.

Dollar Tree Memphis, TN

Assistant Manager Oct 2019 - Dec 2020

• Managed daily store openings, ensured proper cash flow for registers and the store safe, and facilitated training for staff on designated areas of responsibility.

• Enhanced operational efficiency by implementing standardized training protocols for new employees. L.A. Fitness Memphis, TN

Front Desk Feb 2017 - Oct 2019

• Managed inbound and outbound phone communications, providing exceptional customer service and support.

• Assisted customers with financial transactions, ensuring accurate processing of payments.

• Promoted various membership packages tailored to customer interests, contributing to increased sales. EDUCATION

Southwest Tennessee Community College

Associates, Sports Therapy

Memphis, TN

Still Standing

CERTIFICATIONS

CPR & First Aid

AED Certified

New Director Certification

Pro Solution Certification

SKILLS

Customer Service • Leadership • Teamwork • Teaching • Communication Skills • Critical Thinking

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