Customer Service Kitchen Manager

Anthony McVay

Email: **************@*****.***

Phone: 813-***-****

Seeking a position with an industry that has opportunity for advancement and growth. Restaurant Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Hardworking Kitchen Manager focused on producing quality food and providing excellent customer service. Motivated professional with 15+ years’ experience. F.O.H/B.O.H experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Highly efficient at preparing food orders quickly while greeting all customers and managing the restaurant accurately

Highlights:

Established track record of exceptional sales results

Excellent communication skills

Resolution-oriented

Compelling leadership skills

Exceptional multi-taker

Staff development

Inventory control

skilled negotiator

Calm under pressure

Work Experience:

Kitchen Manager

McDonalds Tampa FL (Jan.2012-Current)

Led sales calls with team members to establish sales and customer retention goals

Hired and trained all sales staff for new store location

Monitored customer preference’s to determine focus of sales effort

Ability to work in fast paced environment

Food safety and quality control

Inventory Sales and Purchasing

Bartender /Server

J Alexander’s Memphis / Tampa (Oct.2008-Oct.2012)

Accepted payment from customers and made change as necessary

Apportioned and served food to facility residents, employees, or patrons

Assisted co-workers in drive to food sales specials

assisted diners with seating as needed to limit problems and liability

Checked the quantity and quality of received products

General Manager

Pat O'Brien Memphis, TN

responsible for opening and closing of club, scheduling employees

Assistant Manager responsible for up to 10 servers at fine dining

Perform monthly inventories of supplies and equipment, including glassware and wine

Handle virtually all telephone reservations for large and small groups.

Perform light typing and assist in payroll processing, supervise the setup of daily buffets.

Manager/Hostess

Alfred's on Beale Memphis TN (Jan.2000-Jan.2007)

Delivered food and beverage orders within established timeframes Maintained full knowledge of all menu items

Maintained familiarity with the latest in mixology, bar equipment and sanitation standards

Scheduled and supervised up to 16 servers; trained servers in customer relations and cashiering

Handled extensive billing, check writing, and accounts payable

Assistant Warehouse Manager

Memphis Pools Supply Memphis TN (Jan.1999-Jan.2000)

Supervised material flow, storage and global order fulfillment

Maintained accurate stock records and schedules

Unloaded, picked, staged and loaded products for shipping

Conducted monthly, quarterly and yearly inventories of warehouse stock

Skills

Accounts Payable, Billing, Cashiering, Customer Relations, Telephone, Inventory, Automated Payroll, Closing, Light Typing, Payroll, Payroll Processing, Scheduling, Typing, Waiter, Buying/procurement, Food Safety, Kitchen, Purchasing, Quality Control, General Office, Inventory Control, And Marketing, Apache Cordova, Bookkeeping, Cordova, Customer Service, Event Planning, General Bookkeeping, Marketing, Receptionist, Retail Sales, Sales, Sales And, Sales Goals Able to lift 50-75 pounds. Shipping and receiving Professional and friendly Careful and active listener Strong public speaker Multi-tasking

School

Germantown High School Memphis TN (1996)

Hotel and Resort management

University of Phoenix Tampa FL (08/30/14)

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