Customer Service Administrative Assistant

SHANNA MARTIN

• ******@*******.***

t. 803-***-****

Lexington, SC 29073

SKILLS

•Customer Service

•Answering Phones

•Office Supplies and Inventory Telephone Reception

•Billing and Invoicing

•Schedule Management

•Database Entry

•Inbound and Outbound Calling

•Document Scanning

•Operations Management

•Copying and Scanning

•File Organization

•Calendar Management

•Expense Tracking

•Multi-Line Telephone Systems

•Accounting Support

•Inventory Management

•Payroll and Accounts Payable

Receivable

•Inventory Supplies

•Recordkeeping and File

Management

•Maintenance Requirements

PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, Willingness to take on added responsibilities to meet team goals.

WORK HISTORY

Griffen Pools And Spa • Administrative assistant

Lexington, SC • 01/2019 • 05/2021

•Write and distribute email, correspondence memos, letters, faxes and forms

•Organize and schedule appointments

•Order the material needed per job preparing and mailing out Invoices collecting payments and making sure accounts are up dated keeping track of employees weekly jobs performed for payroll

•Answered multi-line phone system, routing calls, delivering messages to staff.

•Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

•Scheduled client appointments for staff teams.

•Restocked supplies and placed purchase orders to maintain adequate stock levels.

•Handled client correspondence and tracked records to foster office efficiency.

•Sorted and distributed office mail and recorded incoming shipments for corporate records.

•Executed record filing system to improve document organization and management.

•Reminder Calls Organize Files

•Payment Distribution

•Order Placement

•Customer Inquiries

•Administer Payroll

•Set Appointments

•Multitasking and Time Management

•Customer Satisfaction Filing

•Payroll

EDUCATION

Midlands Technical College

West Columbia, SC

No Degree: Medical Assisting / Surgical Tech

Airport High School

West Columbia, SC

GED

Brookland-Cayce Senior High

School

Cayce, SC

GED

Shoe Show • Assistant Manager

Columbia, SC • 02/2013 09/2015

•Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

•Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

•Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

•Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service,

•Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

•Mentored sales team in applying effective sales techniques and delivering top-notch customer service,

•Increased sales by driving operational efficiencies and building excellent customer rapport.

•Reduced financial discrepancies by monitoring credit card sales and deposits.

Jacks Sports Bar • Bartender

West Columbia, SC • 02/2011 11/2011

•Kept bar presentable and well-stocked to meet customer needs.

•Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

•Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

•Followed alcohol awareness procedures for preventing excessive guest intoxication.

•Set up bar for operation, obtained cash bank and stocked service bar.

•Kept alcoholic beverages well-stocked and organized to meet expected demands.

•Adhered to state laws regarding alcoholic beverage services and customer regulations.

•Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

•Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

•Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

•Upsold daily specials and beverage promotions to exceed daily sales goals.

spirits, beer, wines and mixers.

•Upsold daily specials and beverage promotions to exceed daily sales goals.

•Managed accurate register and produced daily sales reports backing up inventory usage numbers.

•Consulted with managers to organize special events and promotions.

•Decreased waste, following strict recipes and drink measurement protocol.

•Orchestrated numerous private parties, business meetings and formal engagements.

Food Lion • Deli/Bakery Assistant

Gaston, SC • 03/2005 10/2008

•Maintained clean, organized kitchen to maximize efficiency and food safety,

•Stored, labeled and replenished supplies in compliance with food safety regulations.

•Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.

•Washed dishes and sanitized prep area at end of each shift.

•Followed production chart to keep hot, fresh products available daily.

•Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.

•Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.

•Operated commercial kitchen equipment and tools.

•Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.

•Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

•Decorated and merchandised quality bakery goods to build business reputation and revenue base.

•Decorated baked goods and designed visually appealing displays of finished products.

•Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.

•recorded specialty cake orders

•decorate all special request cake orders and all the cakes for display cases on any given day i could decorate up to 150 sheet cakes

Contact this candidate