Customer Service Representative
Resume:
Tyree Leonard
Garfield Heights, OH *****
**************@*****.***
A Talented professional skilled in multiple fields of work, seeking to fill a position in customer service.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
MetLife Legal Plans-Cleveland, OH
August 2022 to Present
This job includes assisting plan members with finding in network attorneys to assist them with their legal matter. The role aLao includes explaining plan coverage and benefits, gathering client information to schedule clients with an initial consultation with an attorney, creating online for clients so that they can access their benefits online. The job also includes taking inbound calls, getting members enrolled via Apm or Vbe, managing call handle times, and meet department monthly metrics. Bartender
Lounge 2.28-Bedford, OH
June 2017 to Present
My position at Lounge 2.28 requires me to work in a fast paced environment. I am experienced in working with a happy hour crowd and also night time crowds .My duties here includes, mixing desired cocktails, greeting and serving customers, taking food orders, handling cash, cleaning bar and counting coolers. All duties listed above are done with a gracious and energetic attitude along with a smile. I am well trained in mixing specialty cocktails, remembering large orders, providing exact change and taking credit card payments. My experience will make me the perfect candidate for any establishment that hires me for this role.
Customer Service Representative
The Cleveland Clinic
December 2019 to August 2022
My position here was in the finance department at the Cleveland clinic. My position here was to take inbound calls from patients who have questions regarding their medical bills. I assisted with helping patients understand their charges and their insurance responsibilities, I enrolled patients in payment plans, assisted with applying them for financial assistance and three way called insurance companies per patients request to provide first call resolutions and so that the patient could fully understand what they were being billed for.
Customer Service Representative
Envision Rx Options-Twinsburg, OH
March 2017 to December 2019
My position at Envision involves me assisting patients on a everyday basis who have issues, questions or concerns about their pharmacy benefits. I currently deal with high profile Medicare accounts and the members that are involved. I assist members with pharmacy issues, initiating prior authorizations and setting up overrides offered by their plans that allows them to get their medications without any complications. I am skilled in typing and have the ability to document each patients account while conducting the calls. Trained to verify HIPPA(phi). Demographics and benefit information . I am also trained to use systems such as pharmscreens, PA hub, Microsoft word and Microsoft office. My job requires me to reach out to physicians, pharmacies, patients and insurance plan account managers to ensure each member receives the best customer service, and to increase the chance of a one call resolution. Sales Associate
H&M
October 2017 to March 2018
Great northern, Oh
My duties at H&M include operating a cash register, garnet caring clothes, cleaning and organizing the fitting room, censoring and hanging clothes, greeting and assisting customers.
Customer Service Associate
Kelly services
January 2016 to November 2017
Nestle assignment)
My duties during my assignment at nestle required me to clean and fill the coffee stations throughout the entire building. I was also required to assist the chefs in the professional plant with any events or tasting they had
scheduled. While assisting the chefs my duties included table placement for however many guest were coming, stocking beverage coolers in all conference rooms, sitting through presentations to gather all dishes used for tasting and samples, setting up lunch rooms for guest and employees to eat.
Bartender
Kings and queens Lounge-Maple Heights, OH
June 2014 to May 2017
at Kings and Queens lounge were to pour and serve
desired drinks, greet customers, clean bar, count beer, handle cash, and also operate a cash register. Customer Service Representative
DialAmerica
June 2015 to January 2016
My duties there included receiving incoming calls from members who had United Health Care as their health insurance. Assisted members with any questions they had regarding their healthcare benefits, claims issues or questions. I also assisted members in finding healthcare providers located
near them that were willing to take their health insurance, while also scheduling their appointment for them.An additional duty was transferring
members to proper departments, if they called in for something I could not assist them with.
Assembler
Horizon Personnel
March 2010 to May 2012
Swagelok
My duties at Swagelok were to build and assemble parts, based off of standard work,running parts through multiple test in preparation to undergo inspection. Role also included making sure the parts were built correctly, to print labels,
package and send off orders, and document how many parts were bulit per hour in the computer that was provided in the cell that i was assigned to work in. Education
High school diploma
Shaker Heights High School
September 2005 to June 2009
Skills
• Customer Service
• Customer Care
• CSR
• Call Center
• Customer Support
• HIPAA
• Typing
• Microsoft SharePoint
• Insurance Verification
• Business Requirements
• Java
• Bartending
• Hospitality
• User Interface (UI)
• Customer service
• Typing
• Cash handling
• Cash register
• HIPAA
• SharePoint
• Assembly
• Business requirements
• Medical terminology
• Communication skills
• Bartending
• Serving
• Phone etiquette
• Microsoft Excel
• Organizational skills
• Medical billing
• Warehouse experience
• Customer relationship management
• Cold calling
• Time management
• Microsoft Powerpoint
• Microsoft Outlook
Certifications and Licenses
Driver's License
Assessments
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Scheduling — Proficient
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Professionalism — Proficient
May 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate