Customer Service Be A

Laurence Igno

Address: Jamal Abdul Nasser Building (Twin Tower), Sharjah, UAE

Mobile: +971-**-***-****

Email: **************@*****.***

PROFILE

With over 17 years of working experience, including 8 years in the United Arab Emirates. I have extensive knowledge of inter-commerce systems used in customs declaration. I am adaptable, capable of living and working in remote locations, and thrive under pressure with minimal supervision. Seeking long-term employment to further enhance my skills, knowledge, and experience.

KEY SKILLS

IT and Programs:

• SIGLO application

• Inter-commerce system

• POS systems

• Olive system

• Microsoft Office (Word, Excel, PowerPoint)

• Adobe Acrobat Pro

• Microsoft Outlook

• MacOS

Communication: Proficient in conveying complex ideas concisely and fostering effective collaboration. Adept at adapting communication style for diverse audiences. Strong written and verbal skills.

Teamwork: Proven ability to foster a positive team environment, contribute valuable insights, and adapt seamlessly to various roles. Adept at achieving collective goals. EDUCATION

2016

Logistics

Filipino Institute – Al Quoz Branch, Dubai, United Arab Emirates 2002-2007

Bachelor of Science in Customs and Administration

Emilio Aguinaldo College - Manila, Philippines

DETAILS OF WORKING EXPERIENCE

February 2023 - Present

Feetup Shoe Depot

Anabu 11, Imus, Cavite, Philippines

Franchise Officer

• Oversee daily operations of the shoe store franchise, ensuring adherence to brand standards.

• Develop and implement sales strategies to meet or exceed targets.

• Manage inventory, optimize sales, and minimize stockouts.

• Monitor sales performance and prepare reports for management. August 2021 - December 2022

Unilabs Middle East LLC

Expo 2020/Nad Al Sheba Drive Through, Dubai, UAE

Document Controller/ Data Processor in Charge

• Manage and maintain electronic and hard copy documents, ensure accuracy and version control, retrieve and distribute documents, enforce procedures, and assist with training and quality assurance.

• Supervised Data Processors, gathered patient data, and prepared invoices in SIGLO application.

• Managed medical and general supplies, addressed patient concerns, and ensured team efficiency.

• Prepared daily reports and achieved recognition as Employee of the Month (July 2022).

November 2016 - March 2020

Murban Restaurant Management LLC

Dubai, UAE (Camel Cookies and Camel Station, Dubai Mall Branch) Cashier, Barista & Waiter

• Managed POS systems, maintained inventory, and coordinated service requirements.

• Ensured food safety compliance, handled customer inquiries, and achieved recognition as Employee of the Month (March 2017, April 2018). September 2016 - November 2016

Modul University (temporary)

Jumeirah Lake Towers, UAE

Admin Assistant

• Supported HR manager, assisted with event planning, and managed office operations.

• Handled visitor inquiries, maintained databases, and ensured office supply inventory. January 2015 – September 2016

Sultan Ayub Restaurant

Jumeirah Beach Residence, Dubai, UAE

Inventory Stock Clerk, Cashier, Head Waiter

• Managed stock levels, ensured food quality, and coordinated banquet requirements.

• Handled reservations, managed payments, and maintained high service standards. November 2010 - August 2014

E.C. Mantala Customs Brokerage

Manila, Philippines

Air Freight/Sea Freight Senior Customs Representative

• Processed customs entries, managed documentation, and liaised with customers to expedite clearance.

• Managed inbound and outbound shipments, ensuring compliance with customs regulations.

• Recognized with Best Senior Process of the Year award in 2012. March 2008 - January 2010

Maritime Industry Authority

Manila, Philippines

Document Controller

• Coordinate document management processes, oversee accuracy and versioning, handle document retrieval and distribution, enforce procedural compliance, and support training and quality assurance initiatives.

• Coordinated document control activities, maintained accurate records, and generated reports.

• Ensured compliance with document control procedures and regulatory requirements. June 2006 - September 2006

One World Logistics

Trainee

• Handled customer queries, monitored freight deliveries, and managed customer service documents.

CERTIFICATES

• Anti-Bribery Training - August 11, 2022, Unilabs Middle East

• Security Awareness Foundation - November 2, 2022, Unilabs Middle East

• Certificate in Basic Food Hygiene Training, Al Safa Consultancy and Hospitality Services

• Certificate in R.A. 9280: The Customs Brokers Act of 2004, Emilio Aguinaldo College

• The Philippine Economy: An Awareness, Center for Research and Communication

(Philippines 2005)

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