Human Resources Administrative Support

Marjolijn “Mar”Hollis

**** ******** **** ****** ********, TX 77407

Cell: 832-***-****

ad7l70@r.postjobfree.com

Business Administration

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

Ashford University— Clinton, IA

Relevant Courses:

Principles of Accounting I

Principles of Accounting II

Human Resources Management

Statistics for Managers

Business Law

Principles of Marketing

Principles of Finance

Strategic Management & Business Policy

Principles of Macroeconomics

Principles of Microeconomics

Management of Organizations

Group Behavior in Organizations

Organizational Change

Personal and Organization Ethics

Visual Literacy in Business

Professional Development:

Microsoft Office

Key Skills

Office Skills: Office Management, Records Management, Database Administration,

Spreadsheets/Receptionist, Front-Desk Receptionist, Executive Support

Computer Skills: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, Windows, QuickBooks

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Experience

Alorica, Inc.

QuickBooks Online Payroll Expert, 2022-2023

Responsible for payroll records and reports including the preparation of quarterly and yearly payroll tax returns using an in-house system.

Highlights:

Assisted small business owners by answering a variety of inbound customer inquiries via phone in support of QuickBooks (accounting software.

Teaching customers how to use the program to its fullest potential.

Offer support by trouble-shooting technical issues related to QuickBooks in a fun team environment. Ability to troubleshoot basic and routine customer issues that are technical in nature.

Excellent communication skills, both written and verbal

Handle calls from customers with issues relating to activities such as website issues, profile issues, property issues, and more.

Provide knowledgeable, friendly client service to the worldwide community and properly resolve customer challenges as needed by phone and/or email.

Research and troubleshoot problems using available resources.

Escalate issues appropriately.

Respond professionally to inbound contacts, including urgent situations • Compose thoughtful, articulate, and accurate messages, or customize prepared responses to customer emails.

ProMark Research Corporation

At Home Market Research Surveyors, 2022

Promark Research Corporation conducts public opinion surveys on social, economic, and political topics over the phone with people all over the country.

Highlights:

Comfortable reading survey questions over the phone with the ability to record responses accurately.

Ability to convince people to begin and complete surveys.

Technical ability to navigate multiple windows and programs on their own computer with ease.

Ability to multi-task and prioritize.

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Ability to troubleshoot, utilize all available resources, and follow standard operating procedures.

Culture fit: positive; self-motivated; driven to meet and exceed goals; thick skinned; tenacious.

Volunteer/Fort Bend Independent School District – Richmond, Texas

2018 to present

Kroger – Richmond, Texas

Fuel Clerk, 2016 to 2018

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and assist with monitoring all established quality assurance standards. Embrace the Customer first strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Promote trust and respect among associates.

Highlights:

Follow the established uniform and grooming policies.

Understand and adhere to guidelines on restricted sale items (for example tobacco).

Adhere to all local, state and federal laws, and company guidelines.

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold at the Fuel Center and assisting them with issues at the Fuel stations.

Display a positive attitude.

Label, stock and inventory department merchandise. Build displays for seasonal items/products.

Maintain an awareness of inventory/stocking conditions. Notify Manager of low or out of stock items.

Report product ordering/shipping discrepancies to the department manager.

Maintain state, local and company compliance reports and logs.

Process fuel, merchandise, and lottery sales quickly and accurately.

Perform cashier functions, including opening/closing register, ringing sales, completing tender transactions, and money drops.

Comply with safety procedures and identify unsafe conditions for management.

Follow opening and closing procedures for Fuel center.

Maintain till according to company policy.

Comply with safety procedures and report unsafe conditions to management.

Complete incident and security reports.

Clean up spills and complete Fuel Spill Report.

Maintain knowledge of emergency plans numbers and procedures.

Maintain cleanliness of department.

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Notify management of customer or employee accidents.

Report all safety risks, or issues, and illegal activity, including robbery, theft or fraud.

Complete Inspection.

Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Universal Drilling Supply, LLC. – Missouri City, Texas

Manager/Purchasing Agent, 2000 to 2011

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the manager to the Owner. Coordinated inquiries, quotations, invoices, ocean freight, air freight. Quickly became a trusted manager known for “can-do” attitude, flexibility and high-quality work.

Highlights:

Communicated effectively with multiple departments to inquire companies for quotes needed for customer. Established strong relationships to gain support and effectively achieve results.

Entrusted to manage office in the owner’s absence. Provided timely, courteous and knowledgeable response to information requests; screened, took calls for owner and handled calls alone.

Maintained accounting/bookkeeping records for the office, invoicing and billing.

Reviewed ocean and air freight packing lists.

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

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