Home Care Customer Service

ERICA ROGERS

**** ***** ***** ** *** I*** Richland, WA 99352 · 971-***-****

P.O Box 821 Benton City 99320

***************@*****.***

Experienced and licensed HCA (home care aide) for 7+ years. Previous experience in retail, fast food, life insurance coordinator, and volunteer Service with Legal Aid. My expertise is customer relations and helping clients and their well-being to improve their quality of life and customer service. I’m looking to leverage my passion in helping others in my community, learning something new, fast or slow pace jobs and full time hours if available. EXPERIENCE

2016 – 2020

HCA, ADDUS HOME CARE

I received my Nurse Delegation Certificate (NDC) to specialize in nurse delegated tasks. I also maintain my mandatory continued education (CES) each year. My job duties and responsibilities include mental support, communication with doctors, supervisors and case workers, transportation, medicine management, assisting in daily personal care such as; bathing, toileting, hygiene, foot care, exercise, diet meal plans, feeding, cooking, laundry, reposition body, walking, telephone use, organizing and rearranging as well as reporting incidents. Problem solving, mandatory reporting and ability to adapt.

2020 – 2024(CURRENT)

HCA, ALLWAY CARING HOME CARE

All duties the same as the job prior to this one.

EDUCATION

2016 – NURSING DELEGATION CERFICATE, CPR FIRST AID CERTIFIED AND CONTINUING EDUCATION EACH YEAR.

JUNE 2009

HIGHSCHOOL DIMPLOMA, IRRIGON ALTERNATIVE SCHOOL

I graduated from an alternative school because I was 20 and pregnant at the time. I attended 3 different high schools growing up graduating with a 3.5 GPA. I participated in sports, did some public speaking at assemblies and broadcasted on the tv in the classrooms for the school news and updates. I did talent shows and my favorite subject was psychology. 2014 TO 2015 YEAR

NO DEGREE, COLUMBIA BASIN COLLEGE

I attended some college and received credits.

SKILLS

● communication

● empathy

● problem solving

● writing

● organization

● somewhat bilingual

● attention to detail

● resourceful

● teamwork

● adaptability

● emotional intelligence

● customer service

ACTIVITIES

I’m involved in church volunteering for the youth. I enjoy being a mother and I’m very family oriented. I try to help the community when I can whether in the form of donations, referrals or resources. I have participated in some fundraising. My passion is to be a voice for people that may not have the courage to speak up. I believe in justice and equal opportunity. I like to learn new things and gain knowledge. I enjoy hiking, spending time with family and cooking. I believe in leadership and team work. I've always tried my best at whatever I do and succeeded in my job.

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