Loan Documentation - Loan Accounting - Loan Doc Assignment & Data Entr

ROBERT J. RAFTER, MBA

WORK DISTRIBUTION ANALYST

Philadelphia, PA 19124 267-***-**** ******.********@*****.***

Back Office Operator and Analyst reputed as attentive, reliable facilitator of work distribution and loan processing activities. Precisely identify discrepancies and errors to achieve utmost compliance and turn-around efficiency in high-demand, high-production environments. Proactively streamline and gain skills to hasten processing for greater financial gains. Adapt communication style, frequency, and media to best suit business needs. Works diligently independently and as well collaborating cross-functionally.

Work Distribution

Customer Service

Reporting

Data Procurement

Operations Improvement

Loan Document Production

Loan Accounting Processing

Loan Document Review

Mentoring, Training, and Supervising

WORK EXPERIENCE

PNC BANK SMALL BUSINESS LENDING, Philadelphia, PA

2009 – 2023

Loan Documentation Gatekeeper

2016 – 2023

Efficiently, appropriately, and equitably assigned loan processing to prioritize balance and skill compatibility. Eliminated delays in distributing a volume of up to 50+ loans per day. Developed systems and process improvements in collaboration with management to deliver accurate reporting that led to better stakeholder service and greater shareholder credibility and value. Stayed on-site during pandemic every day to fulfill document printing and delivery.

Instituted a “call ahead” system while on site during office closure to offer pull-up delivery of printed documents for the Credit team for maximum expedience.

In hours before long-term pandemic office closure, quickly and fairly assigned 16 rush requests without specialist rejection or need for management escalation, which were completed on time.

Developed Excel program as stopgap before mainframe system upgrade to provide management with critical details for team integration, progress monitoring, and quality and performance metrics.

When moved laterally, adapted from “early and often” communication cadence to intermittent and escalating as needed, making sound judgments to match the business and managers’ needs.

Proactively retained outside Excel consultant to assist with manager’s requests, then continued with Excel tutoring post-separation.

Loan Documentation Specialist

2009 – 2016

Hired to expedite error-free high-volume writing of small business loans for maximum profitability using LaserPro and Capital Stream (CSX). Troubleshot incomplete or misdirected requests, maintained communication, entered data in Access database, and provided reliable administrative support. Continually increased loan documentation speed with process improvement and effective collaboration.

Produced 2 car loans in 90 minutes, which would normally take 72 hours, staying compliant with overtime while loan was reviewed by QA and delivered to lender by end of day.

Expedited lender’s urgent loan documents and delivered in 6 hours what normally takes 48 hours.

Amid major snowstorm prior to work-from-home capacity, braved challenging commute and paid $72 for cab ride to operations center to be one of 13 out of 70 team members on site to process loans.

To manage the post-recession loan volume surge and management-mandated overtime, volunteered for 12-hour weekend shifts and produced 8-12 loans each day to match high demand.

RAIT FINANCIAL TRUST, Philadelphia, PA

2005 – 2009

Administrative Associate

Requested, collected, tracked, and reviewed 7 reports from borrowers, including annual operating budgets and monthly/quarterly outstanding operating statements, for this publicly traded real estate investment firm. Coordinated distribution of breach and default letters to borrowers and legal counsel. Trusted to service all requests while the Vice President generated revenue.

Reduced storage fees by $100K and client compliance time from weeks to minutes by replacing paper with electronic requests, which improved lending ratings and reduced fund costs by $1M.

Further improved borrower compliance from about 60% to nearly 100% with diligent follow up.

Updated delinquency records for immediate availability to all stakeholders and advised lending team and management of 30-day delinquencies via itemized monthly report for faster collection.

Liaised to auditors, compliance officers, and due diligence teams who analyzed the Taberna Securities merger by producing credit and loan information on disk or via e-mail.

Proposed solution to management to stay under overtime limits while allowing ample time to process incoming requests during peak times.

WACHOVIA BANK, NATIONAL ASSOCIATION, Philadelphia, PA

1979 – 2003

Commercial Loan Documentation Analyst

1987 – 2003

International Loan Accounting Technician

1981 – 1987

International Paying and Receiving Technician

1980 – 1981

International Operations Control Technician

1979 – 1980

Hired temporarily, then permanently, to save millions in write-offs. Interfaced with officers to facilitate approval, track progress and status, and distribute reports regarding credit accommodation for all bank segments. Verified 100% accuracy and federal compliance for loan documents, and trained 30 associates as well. Successfully prospered through many mergers. Met urgency with extra hours and deliveries.

Appointed Project Leader, coordinating efforts and overtime of 15-30 associates in 3-year audit of commercial portfolio system codes against loan documents for 200K+ loans worth up to $1.5B.

Saved $5M in taxes by offsetting bank's domestic tax liability with taxes paid to foreign governments as evidenced by foreign tax receipts.

Ensured Wachovia secured 1st or 2nd position on property notes by researching liens and interfacing with lenders, helping Wachovia uphold 99% loan performance.

Inspired 6 employees to obtain undergraduate degrees, 2 of who went earned graduate degrees.

Promptly manually recalculated interest and restructured for LIBOR international loans up to $25M.

EDUCATION AND TRAINING/CERTIFICATIONS

Saint Joseph's University, Philadelphia, PA

1999

Master of Business Administration, Concentration in Management

University of Pennsylvania, Wharton School of Business, Philadelphia, PA

1991

Bachelor of Business Administration, Concentration in Management and Marketing

St. Joseph’s University, Philadelphia, PA

2013

Paralegal Certificate

LinkedIn Learning, Excel Supply Chain Analysis, Power Query and Power Pivot

Dale Carnegie, Effective Communications and Human Relations

Robert Morris, Commercial Loan Documentation Certification

Toastmasters International, Competent Toastmaster Certification

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