Customer Service Rep

MELISA France

**** **** ***** ** #****, Lewisville, TX 75056 • Home: 334-***-****• ad7l54@r.postjobfree.com Objective

Customer Service Representatives Secure a position that will enable me to us my strong communication & organizational skills, customer service background and my ability to work well with people. Skills

● Skilled in call center operations

● Multi-line phone operation proficiency

● Exceptional workflow management

● Adheres to customer service procedures

● Committed to maintaining data integrity

● Strong problem solving aptitude

● Persuasive speaker

● Completed telephone training seminar

Work History

Recruiter, 11/ 2017 – 3/2019

Wheller Staffing. – Plano, TX

● Job placement

● Telephone interviewing

● Select and qualify candidates for positions

● Face to face interviewing

● Prepare employee packages

Customer Service Rep, 8/2016 – 6/2017

Peachstate Ins. – Atlanta, GA

● Enrolling customer in insurance

● Taking inbound calls

● Advising clients about their benefits

● Finding providers for the client

● Accounts receivable

Manager, 08/2013 – 2017

Barber and Beauty Lounge – Douglasville, GA

● Employee scheduling

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● Inventory

● Confirming appointment

● Open/closing establishments

Loan Collector II, 12/2012 to 07/2013

Cash Call – Irving, TX

● Inbound/outbound calls through Auto Dialer

● Account documentation

● Searches and system records (Skip-Tracing).

● Problem resolution

● Review, process and verify accounts and account balances Customer Service Rep, 01/2011 to 04/2012

HSI Financial – Atlanta, GA

● Payment collection

● Coordinate and negotiate payment arrangements

● Accurate record keeping

● Inbound/outbound calls

Customer Service Rep, 09/2009 to 12/2010

Aegon Insurance

● Inbound/outbound calls

● Patient /doctor records keeping

● Accounts receivable

● Data Entry

Education

Empire Beauty College – Dunwoody, Ga

Technical Degree, 2004

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