Customer Service Sales Representative

Jaylon Dunn

Park Forest, IL *****

708-***-**** Jaylondunn81 @gmail.com

PROFESSIONAL SUM MARY

I swiftly adapts to new situations, cornpany cultures and work processes, Skillful in promoting current sales, processing transactions. and handling custon,er complaints Strong proficiency in POS system operation paired w ith superior custon,er service and communication abilities.

· Client Service

· Sales Development

SEPTEMBER 2023-JUNE 2024

Sales Representative

Stnte Farm I Chicago heights, Illinois

SKILLS

· Process Improvement

· Time punctual

EXPERIENCE

Expectational learning skills

Hardworking

· Overcame objections with successful product demonstrations and persuasive communication skills.

· Remained up to date on current offerings and company processes.

· Provided continued customer support after closing sales. OCTOBER 2021-JUNE 2023

Customer Service Representative

Circle k I Chicago heights, Illinois

· Delivered fast and friendly service to handle questions and service complaints.

· Collaborated across departments to resolve customer-related issues.

· Documented. researched and resolved customer service issues.

· Addressed customer questions and complaints with professionalism

· Balanced cash dra\x;er at beginning and end of each shift.

· Kept clean. organized and well-stocked checkout areas.

· Worl<ed with supervisory team to meet customer needs.

· Bagged, boxed or wrapped products for customers. MAY 2018• JULY 2021

Packager

Amazon I Park forest, llllnols

· Verified documentation and packaging materials to reduce packaging errors.

· Prepared shipments for safe transport. packaging finished goods 1nto specific shipping containers.

· Reduced warehouse safety hazards through consistent cleaning and organization tasks.

· Updated daily production logs to keep track of completed orders and pending tasl<s.

· Communicated with supervisors about any delays or issues encountered during shift.

· Adhered to company policies regarding punctuality, attendance. and breal< times during shifts.

· Completed international shipping documents to meet customs requirements

· Recorded package and order Information for tracking purposes. Diploma

Crete Monee Highschool. Crete, Illinois

· Volunteered at toys for tots

· Graduated wi th 3.3 GPA

· Top of my class

EDUCATION

May 2018

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