Customer Service Administrative Support

Luekeitha Walker

*** **** ****** *********, ** **732 662-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Quality-focused and customer service oriented professional with management experience. Able to provide cross-functional administrative support and function as the primary interface between the patient and the provider. Manage time and prioritize duties in fast-paced, multi-task environments.

Effective problem solver, able to assess needs and identify solutions.

Attention to detail needed to maintain high levels of accuracy.

Video Communication Platforms – Zoom and MS Teams.

Microsoft Office Applications – Word, Excel, and PowerPoint.

KEY QUALIFICATIONS

Inventory Management,Customer Service,Health and Safety,Financial Management,

Marketing and Promotion, Training and Development

EDUCATION / PROFESSIONAL DEVELOPMENT

GED-May 1996

PROFESSIONAL EXPERIENCE

Eastside High School – Cleveland, MS 08/1996-06/2000, 08/2007-05/2014

Crew Member / Customer Service

Complete various tasks including food production and serve customers at the front counter.

Take orders, operate cash register, accept payments, and make accurate change.

Work in a fast paced, team environment and communicate effectively with managers and co-workers.

Perform necessary opening and closing procedures to assure efficient operation.

Olive Garden – Lima,Ohio 02/2000 – 03/2007

Prep/ Customer Service

Processed transactions, upsold menu items, and operated cash register.

Managed inventory, ordered supplies, and trained new employees.

Reinforced policies and procedures, completed end of day paperwork, and met quotas.

Resolved problems and built positive and productive employee relationships.

The University of Texas At Dallas – Richardson, TX 07/2014 – 12/2023

Training Manager/ Manager / Customer Service

Oversaw the day-to-day operations, ordered supplies, created schedules, trained staff, and prepared bank deposits.

Built relationships and stayed attentive to employees by motivating them to succeed and improve.

Supervised team members, led by example, and delegated tasks.

Addressed issues in a professional manner and resolved staff and customer service problems.

Morrison Healthcare – Mesquite, TX 04/2020-05/2022

Kitchen Lead Cook

Supervised team members, led by example, and delegated tasks.

Addressed issues in a professional manner and resolved staff and customer service problems.

VOLUNTEER EXPERIENCE

Bright Light Volunteers – Dallas, TX 01/2023 – 12/2023

Champion of Service

Served seniors in surrounding areas.

Provided assistance to the homeless and the sick.

Exhibited commitment to supporting individuals in need, organization, teamwork, communication, and empathy.

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