Customer Service Representative

Swann Georges

Tampa, FL ***** 786-***-**** ad7l3j@r.postjobfree.com

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Professional Summary

Dedicated Customer Service professional with extensive experience in service delivery and a proven ability to multitask efficiently. Committed to maintaining professional relationships to enhance profitability and drive business results. Skilled in overcoming customer objections and promoting lasting satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and various related domains. Skills

Policy Adjustment Knowledge

Cross-Selling and Up-Selling

Customer Follow-Up

Insurance Sales Strategy

Asset Protection Expertise

Call Center Operations

Complaint Resolution

Experience

INDEPENDENT CONTRACTOR 05/2023 - Current

Tax Giants LLC

Resolved product and service concerns to aid retention and conversion Maintained customer satisfaction with forward-thinking strategies Made outbound calls to follow up on issues

Handled over 100 calls per shift during peak tax season Responded to customer inquiries via phone and email Set up payment plans and e-filed tax returns.

CUSTOMER SERVICE REPRESENTATIVE 04/2019 - Current Western Digital

Adhered to company policies and scripts to meet call-time and quality standards Assisted a high volume of customers daily with a positive attitude Documented and detailed calls and complaints using CRM systems Clarified customer issues and determined root causes to resolve complaints. CUSTOMER SERVICE REPRESENTATIVE 01/2017 - 04/2023 Arise

Addressed product and service concerns to drive sales Maintained customer satisfaction with proactive strategies Conducted outbound calls to follow up on customer issues Responded to customer inquiries via phone and email. INSURANCE AGENT 03/2019 - 04/2022

Cash Brown Insurance

Collected data for insurance claims through interviews and inspections Received underwriting approvals after accurately completing insurance applications Analyzed customer needs and provided optimal insurance options Created multimedia presentations for boardroom and courtroom settings Performed initial client assessments and analyses. CUSTOMER SERVICE REPRESENTATIVE / TECHNICIAN 08/2016 - 01/2019 Western Digital

Offered customized troubleshooting and service recommendations Documented installation and upgrade procedures

Processed payments post troubleshooting and deployment stages Promoted customer satisfaction with knowledgeable service Answered inbound calls and resolved product and service inquiries. SALESMAN 08/2012 - 06/2016

Great Virtual Works

Promoted and sold products/services to existing and prospective customers Conducted cost-benefit and needs analyses for customers Followed up with customers to resolve issues and maintain satisfaction Negotiated prices and finalized sales agreements

Provided accurate quotes and coordinated deliveries. Education

Lehigh Senior High School - High School Diploma

05/2003

Professional Associations

Member, Virtual Association for Administrative Professionals (VAAP) (2009 - Present) Member, International Customer Service Association Member, International Association of Administrative Professionals Accomplishments

Professionally processed 80+ calls per day to ensure customer satisfaction. Served as a communication link between engineering consultants, MIS management, and staff. Ensured customer satisfaction through follow-up calls and product promotions. Languages

English

French

Haitian Creole

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