Patient Care Customer Service/CNA

Bernadine Kemakolam

Location: Jacksonville, FL **277

Contact: 678-***-****

Email: ad7l3f@r.postjobfree.com

Summary:

Dedicated service-focused healthcare professional transitioning into the hospital setting as a Certified Surgical Technologist.

6 years + experience working as a patient safety tech 11 CNA, Patient Safety Monitor, at Grady Memorial Hospital and WellStar Health Systems respectively.

Skills and experiences includes, Nursing, Performance analysis, Communication, Instrumentation, Problem solving, Customer service, Application of Aseptic Techniques, Surgical Conscience.

Great passion in helping others and loves her chosen career.

Holds an Associate degree in Surgical Technology. Education:

Atlanta Technical College - Atlanta, GA May 2014 – Jul 2017 Associate in Allied Health Science

Atlanta Technical College - Fairburn, GA Aug 2013 – May 2014 Certification in Hemodialysis Patient Care tech

Faks Allied Health - Atlanta, GA Aug 2010 – Mar 2011 Non - Degree in Nursing Assistant/ Patient Care Technician Certifications and Licenses:

CPR Jun 2023 – Jun 2025

Certified Nursing Assistant (CNA)

Certified Surgical Assistant

State Tested Nursing Assistant

BLS Certification Jun 2023 – Jun 2025

Certified Surgical Technologist - NBSTSA CST #176725 Driver's License

Skills:

CST

Surgical Technologist

Operating Room

Sterile Processing

Surgical Tech

Hospital Experience

Vital Signs

Medical Terminology

Nursing

Patient Care

Aseptic Technique

Medication Administration

Caregiving

Data entry

Computer literacy

Anatomy Knowledge

Infection Control Training

Computer skills

English

Communication skills

Customer service

Epic

Vital signs

Customer service

HIPAA

Hospital experience

Medical terminology

Epic

Anatomy knowledge

Nursing

Clerical experience

Assembly

Venipuncture

Primary care

Computer skills

EMR systems

Outpatient

Surgery

Time management

Professional Experience:

Career Gap - Bereavement of her father Nov 2023 - Present UF Health Shands Hospital - Jacksonville, FL Aug 2022 – Oct 2023 Certified Surgical Technologist - Labor and Delivery

Scrubs in to assist Surgeons in cesarean section delivery. Sets up instrument in order of use with proper aseptic techniques. Maintains sterile field and made sure other members of the surgical team does the same.

Assists in patient positioning. Performs smooth instrument counts. Gown and glove the Surgeons.

Observe "Time out".

Anticipates the surgeon's needs to enhance a smooth and successful surgery.

Cleans the instruments after use with sterile water and enzymatic spray solution to ensure proper decontamination which starts at the point of use.

Turns over the room for another case and making sure instruments and equipment are in good working condition.

I also assist the nurses in vaginal room delivery by making sure patients are positioned properly.

Stock the operating room with supplies and check for expiration dates of on items.

I answer call lights and door bells as the case may be and do some clerical duties to ensure patient care, My significant accomplishment as at now is being rated above average in patient care and teamwork.

I am a proud team player with focus on my Surgical Tech motto "Aeger Primo" which means "the patient first" Prime Healthcare System (Southern Regional Hospital Riverdale, Georgia - Riverdale, GA Jan 2020 – Aug 2022 OB Srub Tech

Scrub in and assist surgeons during Cesarean Sectional deliveries by setting up tables applying aseptic techniques, Setting up the operating room equipment and correct supplies relevant to the procedure, Counting instruments and supplies with the circulating nurse as at when due. Observing "Time Outs", passing out instruments and assisting Doctors retract organs simultaneously.

Cutting sutures for the Surgeon. Keeping eyes on my team members ensuring they don't contaminate my sterile field.

Being away of surgical site infections and maintaining my sterile field. Quickly recognizes any break in sterility and find solution.

Anticipating the Surgeon's need. Break down the operating room after surgery, and transport specimens to pathology or laboratory as case may be.

I have to come back to the Operating room to inspect if the Environmental personnel has finished cleaning so as to put back the OR in correct order for the next surgery.

I also help to transport patients to Mother Baby department for their full recovery.

I stock rooms and operating rooms with supplies. Assist the nurses and doctors /midwives during vaginal deliveries by setting up trays for delivery, support the patients by holding their legs and encourage them.

Assist in cleaning them up after delivery and put instruments and placenta away to be either discarded or sent to pathology according to Doctor's order.

I also do Glucose control testing and check patients glucose levels as needed and some other patient care needs like vital signs, passing water and ice and making sure they are safe and comfortable as directed by the charge nurse supervisor.

The last but not the least is the secretary requirements of this position, answering telephone call and door bell that rings off the hook. Preparing mother and baby armbands and making charts ready if the unit secretary is not on duty.

My significant accomplishments are numerous, but I am happy that I can do a "start" C- section. Work under pressure.

I can multitask, use one hand to cut stitches for the doctor and the other still assisting the doctor either suctioning out fluids or retracting and holding down organs or surgical lights so the Doctor can see.

Another is my ability to learn and know that each doctor is unique and does their things differently, so I am able to satisfy or meet their expectations by strictly following their preference cards, providing them with their individualized supplies for surgery and anticipating their needs, even making recommendations that help alleviate stress during surgery.

Mayo Clinic - Jacksonville, FL Mar 2021 – Oct 2021 Surgical Technologist

Urology department

Scrubbed in and assisted Surgeons in all Cysto cases, and other invasive procedures.

Sets up room for surgical procedures. Glove and gown Surgeons, setting up instruments and supplies applying aseptic techniques.

Drapes patients. Drapes robotic equipment. Do instrument counts. Observe “Time-outs”.

Room turn-over. Assisted in patient care.

WellStar Health System Inc. - Douglasville, GA Jul 2016 – Present Patient safety Sitter

Monitor patients who are fall risks. Provided companionship, and help with activities of daily living(ADLs).

Provided watchful observation for patients who are at elopement risks. and patients with behavioral problems.

Patients under my care always go home with optimum wellness and feeling of satisfaction. Grady Health Systems - Atlanta, GA Jul 2013 – Jan 2016 Patient Safety Technician/ Monitor

Provided safety measures for patients, by watchful observation and reporting changes in the patient's condition to the licensed personnel. Bath and provided comfort measures to patients assigned to me and helped out with activities of daily living.

Provided companionship and patient's advocate during my assigned shift.

Checked vital signs and Ac cue checks.

Alpha Nursing Services - Atlanta, GA Nov 2006 – Nov 2012 Certified Nursing Assistant

Bathing, Help patients with activities of daily living. Provide comfort measures, feeding and keeping my patients hydrated.

Help with Ambulation. Observing and reporting changes in my client's condition to the licensed Nurse.

Check their vital signs as necessary, e.t.c.

Additional Information:

Letter of Recommendation from clinical Surgical instructor Award Recipient

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