Administrative Support Customer Service
Resume:
LAKISHA CRAWFORD
Senior Administrative Support
Columbus, OH 43219
*************@*****.***
Administrative Support
Administrative Secretarial Support to Pastor,Board Trustee, Deacons,Evangelists, Brotherhood, and sisterhood.
Answer incoming Calls and directed them to correct deparment Open and distributed mail
Paid bills using quickbooks desktop,Processed payroll for Ohio BWC and filed quarterly unemployment compensation when due. Filed Taxes using Turbotax and Processed W2's and 1099's using quickbooks online .
Authorized to work in the US for any employer
Work Experience
Adminstrative Support
Greater Ebenezer Cathedral of Praise-Columbus, OH
May 2020 to Present
Keyholder for church and Daycare I was responsible to open and close the business following alarm system guidelines and reported to alarm company if alarm went off for any reason. Implemented process to change filing system from paper to electronic. Assisted in completing tax filings for BWC and unemployment taxes as well as completed Personal income taxes using turbotax. Once weekly services were done collected and reported offerings using an Excel spreadsheet. Prepared weekly church Bulletins and made bulletins and flyers for anythingthe church provided services for concerts, funerals, and weddings. Collected rent on church property, filed evictions and garnishments when needed. Marketed property for rent, screened tenants, typed the lease and selected tenants based on the boards requirements. Completed bank deposits for offerings and added to ledger as account receivable. Customer Service Advocate
Checksmart-Columbus, OH
October 2023 to April 2024
Provided in person check cashing, money orders, bill payments using checkfree and Western Union bill payments, rents and gift cards exchanged for cash. Data entry for new loan accounts, taxes, and title loans request were processed. Received and made outgoing calls on manual telephone to sell products and services and collections on delinquent accounts 1-60 days delinquent. As a keyholder is responsible to open the store and safe using safety procedures per company policy. As the banker responsible to transfer correct Amounts to tellers per their job title limit. Closed and balanced the store at each shift change and nightly using accounting principles.
Administrative Assistant Supervisor/ House Manager Butterfliez Services LLC-Columbus, OH
December 2012 to May 2020
1. Created Filing System for all parties CEO, Employees, Consumers, and the company. 2. Processed monthly payroll using quick books.
3. Manually computed Semi-annual Workman's Compensation (BWC) 4. Computed Unemployment (TAX) Compensation quarterly reports 5. Daily distribution incoming and outgoing mail.
6. Made travel arrangements for CEO
7. Agenda typed for monthly staff meetings
8. Negotiate Payments on delinquent taxes
• Monitored office supplies
• General clerical support duties including filing, faxing, scheduling and placing orders
• Ordered and distributed work orders
• Prepared expense reports
Claims Account Representative III
Ohio Attorney General's Office-Columbus, OH
November 1999 to May 2014
• Collections on State of Tax Debt OSU Medical Workman's Compensation Unemployment Compensation
• Senior level account representative
• Provided debt resolution to taxpayers
• Bankruptcy Discharge determinations per state law.
• Assigned and released liens.
• Worked under directions of several Assistant Attorney General's for legal assistance.
• Liaison to special counsels for state of OHIO
• Researched debtors accounts in order to provide lien Payoffs.
• Processed payments with accuracy
PROPERTY MANAGER
Kimberly Villas Condo Association-Columbus, OH
June 2001 to December 2004
Provided property management to owners in the association who leased properties to tenants. Was responsible to market, screen tenant's and conducted job verifications and collections on outstanding balances once 3 day notice filed and rent was 30 days delinquent. Once judgment filed, a garnishment was filed to collect outstanding rent from tenant if currently employed. Team Lead Cashier
Long John Silvers-Columbus, OH
September 1992 to December 1999
Trained Associates on all Procedures for food Preparation and Money Handling Procedures Cleaning dining room and Rest Rooms.
BALANCED CASH REGISTER AT THE END OF SHIFT
DEVELOPED "Aces in their Places for increased productivity during lunch and dinner rush Account Manager
Alliance Data Systems-Cols, OH
March 1996 to November 1999
Midrange Collections Associate cure delinquency 90-180 days Past Due Performed Skiptracing when needed to locate debtors Motivation and Education techniques to avoid charge off of accounts Exceeded monthly Collection Department Goals
Created Collections Manual
Trained New Hires
Worked Supervisor line for escalated call
Office Assistant
Buyer's Choice Insurance Agency-Columbus, OH
January 1998 to April 1999
Answering
Multi-line phone. Processed incoming and outgoing mail. Other Duties as Assigned. Education
Associate in Arts
Columbus State Community College - Columbus, OH
January 1997 to May 1999
High school diploma
Capital University - Columbus, OH
1995 to 1997
Skills
• Basic math
• Proofreading
• Typing
• Caregiving
• Food preparation
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Office
• Home care
• Experience with children
• EMR Systems
• Adult education
• Microsoft Outlook
• Computer skills
• Medical collection
• Accounts Receivable
• Account management
• Microsoft Excel
• CPR
• Childcare
• Math
• Order entry
• Medical terminology
• Event planning
• trusts
• Food handling
• English
• Property Management
• Teaching
• Wills
• Computer operation
• Hospitality
• Management
• Early Childhood Education
• Accounts Payable
• Property Leasing
• Tax Experience
• Curriculum development
• Microsoft Office
• Customer service
• Accounts payable
• Accounting
• Microsoft Excel
• LIHTC
• OneSite
• Organizational skills
• Administrative experience
• Customer service
• Quality assurance
• Quality control
• Social work
• Case management
• Discharge planning
• Customer service
• Property leasing
• Social work
• Leadership
• Case management
• Retail management
• Store management
• Customer service
• Sales
• Management
• Fundraising
• Microsoft Office
• Microsoft Excel
• Microsoft Outlook
• Yardi
• Contracts
• Negotiation
• Analysis skills
Awards
Professional Administrative Support
April 2023
To Church Board, Trustee
Certifications and Licenses
First Aid Certification
May 2022 to May 2024
First Aid
Driver's License
August 2022 to July 2026
Valid Ohio State Driver's License
CPR Certification
May 2022 to 2024
CPR Certificate
Counseling Certification
Assessments
Early childhood development — Proficient
July 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Retail management — Proficient
May 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Work motivation — Proficient
January 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
November 2022
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
March 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative support professional fit — Proficient March 2023
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Building relationships for childcare providers — Proficient January 2023
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Outside sales — Proficient
March 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
July 2023
Influencing and negotiating with customers
Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Conscientiousness — Proficient
March 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Recruiting — Proficient
January 2023
Managing the candidate sourcing and selection process Full results: Proficient
Home health aide skills — Proficient
January 2022
Providing care to patients in a home setting
Full results: Proficient
Warehouse safety — Proficient
June 2023
Using safe practices in a warehouse setting
Full results: Proficient
Scheduling — Proficient
January 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Written communication — Proficient
July 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Teamwork: Interpersonal skills — Proficient
January 2023
Responding to challenging team situations at work
Full results: Proficient
Sales fit — Proficient
June 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Verbal communication — Proficient
May 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Case management & social work — Proficient
April 2024
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Project timeline management — Proficient
June 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Work style: Professionalism — Proficient
January 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
July 2022
Responding to customer situations in a retail setting Full results: Proficient
Home health aide skills — Proficient
July 2022
Providing care to patients in a home setting
Full results: Proficient
Inside sales — Proficient
April 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Legal skills — Proficient
August 2021
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Time management skills — Proficient
April 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Delivery driver — Proficient
June 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient June 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Impact & influence — Completed August 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Basic maintenance and repair — Proficient
March 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Home health aide skills — Proficient
February 2024
Providing care to patients in a home setting
Full results: Proficient
Communication skills — Proficient
April 2024
Communicating clearly and concisely, and understanding others Full results: Proficient
Administrative assistant/receptionist — Proficient March 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Recruiting — Proficient
January 2022
Managing the candidate sourcing and selection process Full results: Proficient
Filing & organization — Proficient
June 2023
Arranging and managing information or materials using a set of rules Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
ADMINISTRATIVE PROFESSIONALS EXCELLENCE
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