Sales Associate Customer Service
Resume:
KARA FREDERICK
PROFESSIONAL SUMMARY
A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
WORK HISTORY
Sales Associate, 12/2022 - 04/2024
Guidry Hardware And Supply, Lafayette, LA
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Helped customers locate products and checked store systems for merchandise at other sites.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Helped customers complete purchases, locate items, and join reward programs.
Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
Teacher, 08/2018 - 10/2022
Natchitoches Parish School Board, Natchitoches, LA
Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
Promoted positive learning environment through use of differentiated instruction and individualized support for diverse learners.
Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
Redirected students using Positive Behavior Support (PBS).
Provided life skills programming for students with moderate to severe autism.
Maintained accurate records of student progress and attendance.
Assistant Store Manager, 02/2021 - 09/2022
Roses, Variety Wholesalers, Natchitoches, LA
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Empowered team members by delegating tasks effectively while also offering guidance when needed.
Assisted store manager in meeting standards for customer service and quality.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
Completed routine store inventories.
Department Manager, 11/2017 - 04/2018
Wal-Mart Supercenter, Lafayette, LA
Department Manager over Toys
Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.
Department Manager, 09/2016 - 11/2017
Wal-Mart Supercenter, Natchitoches, LA
Department Manager over Paint and Hardware
Implemented loss prevention measures that significantly reduced instances of theft or damage within department.
Improved stock management processes by implementing accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.
Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Department Manager, 01/2015 - 09/2016
Wal-Mart Supercenter, Natchitoches, LA
Department Manager over Wireless/Cell Phones
Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
Implemented loss prevention measures that significantly reduced instances of theft or damage within department.
Improved stock management processes by implementing accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Personal Shopper, 09/2014 - 01/2015
Wal-Mart Supercenter, Natchitoches, LA
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Tracked substitutions and informed customers of changes.
Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
Maintained high level of product knowledge, staying up-to-date on latest offerings from various brands and designers.
Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Department Manager, 08/2010 - 07/2014
Stine Lumber, Natchitoches, LA
Department Manager over Lawn and Garden
Maintained visually appealing department layout that effectively showcased products and enticed customers to make purchases.
Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
Improved stock management processes by implementing accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.
Streamlined department operations by implementing efficient merchandising strategies and inventory management techniques.
Established team priorities, maintained schedules and monitored performance.
EDUCATION
No Degree, General Studies
Northwestern State University of Louisiana - Natchitoches, LA
No Degree
South Louisiana Community College - Lafayette, LA
No Degree, Education
Ashford University - San Diego, CA
CERTIFICATIONS
Employee of the Year
Dec. 2015
I was awarded The Employee of the Year award at Stine Lumber.
AWOR - ACE Way of Retailing
January 2023 to Present
Continuing Education training on all areas of the business that make up what is retail sales. I have completed, in full, 103 training courses including the Leadership Assessment Exam. This qualified me to hold a management position with the company.
• Walmart Academy
June 2017 to Present
Two full weeks of retail management training at the Walmart Academy in Broussard. I completed and received two certifications in retail management.
• Para-Praxis Exam
Exam required to work as a teaching assistant in any public school setting.
Erath, LA 70533
*********@*****.***
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SKILLS
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Customer Service
Inventory Control
Retail Store Operations
Merchandising knowledge
POS System Operation
Store Opening and Closing
Stocking and Receiving
Relationship Building
Problem-solving skills
Time Management
Teamwork and Collaboration
Customer Service
.
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