Customer Service Supply Chain

KAY WILLIS-INSKEEP

513-***-**** ***.*******@*****.*** Cincinnati, OH, 45255 www.linkedin.com/kaywillisinskeep

CUSTOMER SERVICE and ADMINISTRATIVE

Experienced in planning projects, record-keeping, data analysis, peer-training, team-building, and problem-solving. Innovative, while realistic, with a factual, thorough approach to managing change. An organized, independent worker and team player. Customer Service and management experience with excellent communication skills. Account Payable and Accounts Receivable knowledge.

ORGANIZED DETAIL-ORIENTED PROBLEM-SOLVER RECORD-KEEPER l CUSTOMER FOCUSED

Project Coordinator Analytical Customer Service Sales Facilitator Trainer

PROFESSIONAL EXPERIENCE

CNH Industrials Cincinnati, OH – remote contract position through Opusing, LLC 7/2023 – 11/2023

Supply Chain Specialist/Expeditor (remote)

Expedited, coordinated, and managed inventory of service parts for agricultural equipment service industry. Negotiating with domestic and international plants and depositories to balance stock.

Backorders dropped 28% during my four-month contracted period.

Liaison between vendors and internal purchasing, planning, and manufacturing departments.

Resolved vendors issues with A/P division.

Record keeping and notifications to teams when supplier issues, then coordinating with supplier to ensure they were capable of meeting future needs.

Cengage Group Cincinnati, OH 10/2000 – 11/2022

Inventory Analyst (hybrid to remote)

Daily oversight of 20K+ items to monitor discrepancies, analyze data, plan, forecast and demand planning, as well as purchase for the ongoing textbook/ancillary stock needs, in a team that was responsible for 70% of company book sales. Consistently lowered backorders without going to overstock. Analysis of new lines, presentation of research results, and teamwork allowed me to oversee ever-changing markets and products. Determined obsolescence through reviews and planning for future replacement products.

Many commendations for my excellent customer service as liaison between internal and external clients in an effective and timely manner.

Change management through monitoring, prioritizing, compromising, and communicating concerns regarding sales budgets, business strategies, and demand reviews.

Spearheaded regular strategy-planning meetings to gain valuable input with all internal stakeholders, allowing for reframing the needs of a product line.

Balanced 13 warehouses stock to levels needs for adoptions and special programs. Reconciling accounts.

Actively reviewed obsolescence, resulting in 40-76% reduction in various lines.

Collaborated with multiple departments to prepare adoption bids, build Bill of Materials (BOM), and coordinate product availability for POP displays to state warehouses.

Reduced drop shipment lead-time from 1 month to 1.5-2 weeks; 57% improvement rate.

Shortened deadlines by 60% when Project Coordinator for multi-divisional task group for best practices, resulting in less paperwork, clearer goals, and standardized workflow.

Purchased third party products for specialty lines, as well as coordinated prioritization and change orders.

Teams to accept my recommendations 90+% of the time due to careful analysis of life cycle and thorough recommendations based on ever-changing demand trends, customer demands, and budgets.

Freelance - current

Professional Organizer

Develop and implement plans for clients to reduce waste of time, space, and effort. Organize their possessions and paperwork based on their individual working style and needs. Move management, overseeing all aspects of moves from downsizing to setting up new homes.

Willis Hardware, Inc

Store Manager & Buyer

Responsible for all aspects of running a full-service hardware store.

Hiring, training, performance reviews, and firing.

All record-keeping, including Accounts Payable and Accounts Receivable, reporting, scheduling, and payroll.

Purchased weekly and seasonal products, balancing products between two stores to keep inventory tight. Merchandising plans and set-ups.

Customer service, customer complaints, problem solving, and special project initiation and management.

PRIOR EXPERIENCE

CNH Industries I Supply Chain Specialist, Expeditor – Contracted through Opusing, LLC

Cengage Group Inventory Analyst

Freelance Professional Organizer – current

Gibson Greetings Inventory Control Analyst

Willis Hardware, Inc Store Manager & Buyer (2 store franchise)

EDUCATION & CREDENTIALS

Bachelor of Science (BS), Organizational Communication, Management and Public Relations – Ohio University

ADDITIONAL TRAINING

Gear/Udemy training coursed in Supply Chain, Lean Sigma, Demand Planning, and S&P

Linked In Learning – Time Management, working toward Project Coordinator accreditation.

JDE (ERP), IPS (WMS), Microsoft Office Suite, E1 (ERP), SharePoint, Data Warehouse (WMS)

PROFESSIONAL MEMBERSHIP & AFFILIATIONS

Boy Scouts of America -various leadership roles for 11 years

P.E.O., Past President – 2 years

Member of the Church Board (2 separate terms) - 6 years total

Search Committee member for three church positions.

Chaired and organized auctions, fall festivals, murder mystery dinners, surveys, fund-raising.

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