Assistant Project Manager, Property Manager, Data Entry Specialist
Resume:
P E R S O N A L
P R O F I L E
Throughout my career, I have
demonstrated the ability to
handle multi-faceted projects
and tasks with great attention
to detail and organization,
making me a valuable asset to
any company. Additionally, I
possess excellent
communication skills and am
well-equipped in coaching and
leadership, bringing a unique
perspective and fresh insights
that drive growth and success to
any team.
Overall, I am a dedicated team
player with a passion for
providing exceptional service,
utilizing my expertise and skills
to deliver results and achieve
goals.
#140B Jalandon, San
Juan St. Brgy.6, Bacolod
City
Negros Occidental, Phils.
*******.********@*****.***
/nicolas-alabe
C O N T A C T
Customer service
Leadership Skills
Lead Generation
Skiptracing
Data Mining
Data Validation
SMS & Email Outreach
Logistics
NICOLAS ALABE III
Skills and Qualifications
Follow-up Boss
Calendly
Phone Burner
MLS
County Assessor
Versium Reach
Direct Skip
Slack
Outlook
Canva
ReadyMode
CallRail
Evolve.com
Easy Storage
Pipeline
Excel
Google Suite
Dropbox
OneDrive
Cameron Dunlap
Zillow
Foreclosure.com
Podio
County Assessor
Gmail
Zendesk
SmrtDialer
MailChimp
Social Media Ads
Manager
Social Media- Meta
Business Suite
Craigslist job posting
Admin Support
Data Entry
Recruitment
Basic Canva
Email Management
Calendar Management
Appointment Setting
Quality Assurance
TOOLS
CORE COMPETENCIES
Excellent Organization skills
Optimistic
Confident
Resilient
Role model
Driven
Proactive
Reliable
Fast learner
Effective communicator
Independent
Resourceful
Adaptable
BUSINESS PROCESS OUTSOURCING EXPERIENCE
Here are some of my positions and duties from my nearly ten years in the BPO industry, where I gained expertise and achieved success: JULY 23 2012 - JULY 8 2021
TEAM LEADER
Led 10-15 agents on a project
Update agents with their running numbers and set a goal. Coach agents toward performance- providing daily and weekly feedback. Protect the Business and the account by making sure all agents are aligned with the processes.
Drive Agent Performance
Collaboration with senior team members is required for the weekly reporting of the team and agent scorecards, as well as for the provision of feedback on the procedures and proactive suggestion-making to make sure we meet the targets set by the client. Collaboration with the Escalation team to make sure any escalation made by the agent will never happen again.
Evaluate chats to develop soft skills and provide accurate resolutions based on the process.
Motivate agents, by providing consistent positive feedback toward performance, and making them understand what's in it for them.
Taking escalation calls/chats and providing excellent customer service. ROLES AND RESPOSIBILITIES
SUBJECT MATTER EXPERT
Assisted trainers with their newly hired agents.
Support the team with processes, ensure that we deliver the greatest customer service, and work with new employees to ensure that they understand the fundamentals and are prepared to work on the production floor.
Update agents with their running numbers and set a goal. ROLES AND RESPOSIBILITIES
CUSTOMER SERVICE - BILLING AND TECHNICAL
Making sure to provide excellent customer service via call, chat, or email.
.
ROLES AND RESPOSIBILITIES
Himamaylan National High
School
2004-2008
West Visayas State University
Information Technology
2010-2012
E D U C A T I O N
Document Collection - Healthcare Account
SMS Outreach- Helped the company send welcome text messages to all new clients with PDF attachments of their coverage for them to be aware of their coverage and their carrier.
Outbound call - Reaching out to all clients with lacking documents, collecting the documents to be forwarded to the marketplace for validation. This is to help clients keep their coverage.
Data Entry - making sure all types of documents received are being entered correctly into the tracker to avoid collecting those documents again. NOVEMBER 28, 2022- DECCEMBER 15, 2023
Real Estate/ Self-Storage/AirBnb Management
Admin Tasks/ Project management for Short term rental property, and self-storage facility.
Data Entry - Collecting, Researching, and Validating lists using Excel Google Sheets, and other necessary tools.
Created, managed, and organized a master list for the client in Excel or CSV format. Lead Generation- Collecting a list of prospects in public records and compiling it in one file for data validation and skip tracing.
Helped the business in creating campaigns in the CRM (Follow-up Boss and Smartercontact) and scheduling them for SMS and Email outreach CRM Management- helped the client in managing a cold caller to hit daily targets, collecting and summarizing reports for the end-of-day reporting. JULY 8 2021 - JUNE 21 2024
W O R K E X P E R I E N C E
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