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Assistant Project Manager, Property Manager, Data Entry Specialist

Location:
Bacolod, Negros Occidental, Philippines
Salary:
Show me your offer :)
Posted:
July 29, 2024

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Resume:

P E R S O N A L

P R O F I L E

Throughout my career, I have

demonstrated the ability to

handle multi-faceted projects

and tasks with great attention

to detail and organization,

making me a valuable asset to

any company. Additionally, I

possess excellent

communication skills and am

well-equipped in coaching and

leadership, bringing a unique

perspective and fresh insights

that drive growth and success to

any team.

Overall, I am a dedicated team

player with a passion for

providing exceptional service,

utilizing my expertise and skills

to deliver results and achieve

goals.

#140B Jalandon, San

Juan St. Brgy.6, Bacolod

City

Negros Occidental, Phils.

*******.********@*****.***

099*-***-****

/nicolas-alabe

C O N T A C T

Customer service

Leadership Skills

Lead Generation

Skiptracing

Data Mining

Data Validation

SMS & Email Outreach

Logistics

NICOLAS ALABE III

Skills and Qualifications

Follow-up Boss

Calendly

Phone Burner

MLS

County Assessor

Versium Reach

Direct Skip

Slack

Outlook

LinkedIn

Canva

ReadyMode

CallRail

Evolve.com

Easy Storage

Pipeline

Excel

Google Suite

Dropbox

OneDrive

Cameron Dunlap

Zillow

Foreclosure.com

Podio

County Assessor

Gmail

Zendesk

SmrtDialer

MailChimp

Social Media Ads

Manager

Social Media- Meta

Business Suite

Craigslist job posting

Admin Support

Data Entry

Recruitment

Basic Canva

Email Management

Calendar Management

Appointment Setting

Quality Assurance

TOOLS

CORE COMPETENCIES

Excellent Organization skills

Optimistic

Confident

Resilient

Role model

Driven

Proactive

Reliable

Fast learner

Effective communicator

Independent

Resourceful

Adaptable

BUSINESS PROCESS OUTSOURCING EXPERIENCE

Here are some of my positions and duties from my nearly ten years in the BPO industry, where I gained expertise and achieved success: JULY 23 2012 - JULY 8 2021

TEAM LEADER

Led 10-15 agents on a project

Update agents with their running numbers and set a goal. Coach agents toward performance- providing daily and weekly feedback. Protect the Business and the account by making sure all agents are aligned with the processes.

Drive Agent Performance

Collaboration with senior team members is required for the weekly reporting of the team and agent scorecards, as well as for the provision of feedback on the procedures and proactive suggestion-making to make sure we meet the targets set by the client. Collaboration with the Escalation team to make sure any escalation made by the agent will never happen again.

Evaluate chats to develop soft skills and provide accurate resolutions based on the process.

Motivate agents, by providing consistent positive feedback toward performance, and making them understand what's in it for them.

Taking escalation calls/chats and providing excellent customer service. ROLES AND RESPOSIBILITIES

SUBJECT MATTER EXPERT

Assisted trainers with their newly hired agents.

Support the team with processes, ensure that we deliver the greatest customer service, and work with new employees to ensure that they understand the fundamentals and are prepared to work on the production floor.

Update agents with their running numbers and set a goal. ROLES AND RESPOSIBILITIES

CUSTOMER SERVICE - BILLING AND TECHNICAL

Making sure to provide excellent customer service via call, chat, or email.

.

ROLES AND RESPOSIBILITIES

Himamaylan National High

School

2004-2008

West Visayas State University

Information Technology

2010-2012

E D U C A T I O N

Document Collection - Healthcare Account

SMS Outreach- Helped the company send welcome text messages to all new clients with PDF attachments of their coverage for them to be aware of their coverage and their carrier.

Outbound call - Reaching out to all clients with lacking documents, collecting the documents to be forwarded to the marketplace for validation. This is to help clients keep their coverage.

Data Entry - making sure all types of documents received are being entered correctly into the tracker to avoid collecting those documents again. NOVEMBER 28, 2022- DECCEMBER 15, 2023

Real Estate/ Self-Storage/AirBnb Management

Admin Tasks/ Project management for Short term rental property, and self-storage facility.

Data Entry - Collecting, Researching, and Validating lists using Excel Google Sheets, and other necessary tools.

Created, managed, and organized a master list for the client in Excel or CSV format. Lead Generation- Collecting a list of prospects in public records and compiling it in one file for data validation and skip tracing.

Helped the business in creating campaigns in the CRM (Follow-up Boss and Smartercontact) and scheduling them for SMS and Email outreach CRM Management- helped the client in managing a cold caller to hit daily targets, collecting and summarizing reports for the end-of-day reporting. JULY 8 2021 - JUNE 21 2024

W O R K E X P E R I E N C E



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