High School Customer Care

CURRICULUM VITAE

OF

NOZIPHO EUVIGATE PHAKATHI

PERSONAL ATTRIBUTES

• Honesty and reliable

• Perseverance

• Ambitious

• Willing to learn

• Independent and Team work

• Be at ease under pressure

CAREER OBJECTIVES

• To succeed in reaching my goals

• To make the best of my opportunities

SKILLS

• Computer literacy (MS word, excel, access, outlook and power point)

• Communication (verbal and written)

• Good customer care service

• Organised

• Sound interpersonal relations

PERSONAL DATA

First name(s) : Nozipho Euvigate

Family name : Phakathi

Civil status : Married

Identity number : 820***-****-** 0

Hobbies : Ladies soccer and exercising

CONTACT DATA

Physical address : B2359 Bhoko Road,Richmond farm, Ntuzuma 4359 Postal address : Same as the above

Contact numbers : 078*******/ 071*******

Email address : *************@*****.***

HIGH SCHOOL DATA

Institution : Phindavele High School

Year finished : 1999

Qualification : Grade 12 senior certificate

Subject passed : History HG, Biology SG, Business economics SG, English HG, IsiZulu HG and Afrikaans SG

ACADEMIC DATA

Institution : Coastal College

Course : Basic management of co-operatives

Duration : 160 hours

Qualification : Certificate

Year : 2006

Institution : Rosebank College

Course : Office administration

Duration : 4 months

Qualification : Certificate

Year : 2009

Institution : Esayidi FET College

Course : Human resource management

Duration : 18 months

Qualification : N6 certificate

Subject passed : Management communication (N4)

Entrepreneurship and business management (N4)

Personnel management (N 4, 5 and 6)

Computer practice (N 4, 5, and 6)

Personnel training (N 5 and 6)

Labour relations (N 5 and 6)

WORK EXPERIENCES

Organisation : Woolworths store

Position held : Food till operator

Duration : 02 December 2013 to 29 December 2013

Reason for leaving : End of contract

Organisation : KwaMashu Community Health Centre (KCHC) Position held : Administrative clerk (in-service training) Duties : Taking minutes during doctors meeting. Providing administrative support in clinical managers’ office. Type and prepare all necessary documentation for the manager. Ensure the safe keeping and filing of all documentation and records in the office of the

manager. Ensure the smooth running of the managers’ office by handling all correspondence and queries

requiring attention of the manager. Perform routine duties in the office of the manager including

telephone, faxing, emails, photocopying (etc).

Scrutinize routine submission and make notes

recommendation for the manager.

Duration : 06 August 2014 to 30 September 2015

Reason for leaving : I was offered an in-service training related to my studies

Organisation : KwaMashu Community Health Centre (KCHC) Position held : Hr officer assistant (In-service trainee) Duties : Receiving and capturing leave forms on PERSAL system. Monitoring payrolls and distributing pay

slips and tax certificates. Filing of staff

documents. Taking minutes during HRD and HR staff

meetings. Execute office and general admin duties. Recruiting new in-service trainee for departments in the institution. Receiving leave forms and overtime forms. Perform administrative duties in HR.

Recording incoming and outgoing documents.

Establishing and updating database of application

received for in-service trainees. Assist with

pre-screening, shortlisting and interviewing of

candidates for the filling of posts. Preparing

schedule for interviews. Rendering human resource

management support. Receiving and capturing and

filing EPMDS. Attendance register audit.

Duration : 01February 2016 14 October 2016

Reason for leaving : I was offered a job another company Organisation : Icebolethu funerals

Position held : Consultant/ Administrator

Duties : Receiving payments from clients. Opening funeral policies manually and on easipol system. Opening

funeral files and funeral arrangements. Opening

claims and files on easipol system. Attend to client problems and queries by resolving where possible and escalate to the superior.where the need arises.

Answering and making calls to clients within the

organisation. Capture claims and funeral files on

on easipol sytem.

Duration : 15 July 2017 till to date

PROFILE

I am an energetic, honest, reliable, hardworking person who communicates well with public/clients and staff. I am also a fast learner who is eager to learn new things and adapt easily to change. I can work independent and also as a team and can handle pressure and difficult clients/patients. I can keep the confidential of the company. With the trainings and experiences that I have gained, I know and confident that I can be an effective asset in your organisation.

REFEREES

Name : Ntombizodwa Khambule

Organisation : Icebolethu Group

Position : Supervisor

Contact : 071*******

Name : DR J Mthethwa/ Qondeni Ngema/ Mandisa Zuma

Organisation : KCHC

Position : Clinical manager/ Supervisor/ HRO (Mentor) Contact : (031-***-**** Ext 9193/ 9197/ 9218

Contact this candidate