Case Manager Administrative Assistant

CARMEN M. CUEVAS

939-***-**** *****************@*****.***

ADMINISTRATIVE ASSISTANT, OR HR ASSISTANT, CASE MANAGER ROLES

QUALIFICATIONS PROFILE

Growth-driven, performance-focused, and multifaceted professional, seeking a dynamic role as an Administrative

Assistant, Case Manager, or Human Resource Assistant. With a solid background spanning across Engineer and Maintenance Department Facilities and Utilities, as well as Quality Assurance/Quality Control, I bring a wealth of experience in fostering team collaboration and driving company growth. My forte lies in organizational prowess, meticulous attention to detail, and adept multitasking abilities. Proficient in managing attendance reports, scheduling, procurement, and adept at adapting to evolving requirements. Bilingual fluency in English and Spanish, I’m eager to contribute my skills and expertise towards the success of your organization.

CORE COMPETENCIES

Team Collaboration ~ Employee Benefits and Records Management ~ Quality Assurance/Control (GDP, GMP, SOP, OSHA, EHS,

CGMP, and SAP ~ Problem Solving ~ Superior Organization ~ Traceability Standards (AQS) ~ Bilingual Spanish and English Onboarding Processes ~ Organizational Leadership ~ Time Management and Prioritization

RELEVANT EXPERIENCE

PLEXOS GROUP, PUERTO RICO

Case Manager (HUD-Federal Government Agency) March 2023–Present

•Working with the Department of Vivienda, specializing in facilitating the CDBG-MIT New Energy and Solar Programs. Guiding applicants through the intricate paperwork and documentation process, ensuring all necessary forms are completed accurately and promptly.

•Meticulously verify quotes from solar companies, ensuring alignment with program requirements and assessing their validity.

•Review assigned cases, while focusing on intake and eligibility tabs, process cases within established timelines while upholding program standards.

•Effectively managing high call volumes while accurately inputting applicants’ information and completing intake interviews.

•Support activities and programs promoting company culture, values, and policies.

SIGNATURE SYSTEMS, ORLANDO, FL

HR Administrative Assistant - Manufacturing January 2021–November 2022

•Dedicated and proactive professional offering comprehensive support to plant management, human resources department, engineering department, and maintenance department.

•Adept at facilitating seamless onboarding processes for new hires, including ADP setup and I-9 verification, while maintaining meticulous records of training progress and ensuring accurate timecard submissions.

•Proficient in coordinating employee referral programs, managing the collection of applications, coordinating interviews, overseeing safety training, and assisting in conducting orientations.

•Update safety training records according to OSHA regulations and administer remedial training as necessary.

•Assist Engineering department with creating and updating training materials that was accurate and compliant to company standards to be utilized in the training software program known as Dozuki.

•Experienced in providing administrative support, including maintaining procedure binders (safety, quality audits, and workers compensation logs), managing documentation, assisting with internal and external audits.

•Establish and implement efficient HR policies and procedures, ensuring compliance with all relevant government and state laws.

•Execute annual training and assessments to efficiently maintain a productive work environment and foster positive values.

SECURE AMERICA LLC, ORLANDO, FL

Human Resources Administrative Assistant June 2018 – December 2020

Provide essential support to divisional and branch offices in administration, operations, and human resources functions.

Conduct guard tour system reviews to uphold quality control standards.

Provide comprehensive administrative support to the HR Department, including managing calendars, scheduling interviews, conducting drug screening, background checks, and coordinating candidate communications.

Maintain accurate employee records, including personnel files, performance evaluations, and benefits documentation.

Prepared reports and presentations for HR meetings and presentations, generate customer invoices and meetings for clientele.

Support operational functions for the divisional/branch office, including, but not limited to provide oversight on Regional Inventory of uniforms and equipment, including ordering, shipping, reception possession, condition and collection assisting with payroll data entry and submission as needed assist in the distribution and filing of new hire paperwork, as needed assist in benefits enrollment, state licensing registrations and audits, and workers compensation claims, as needed.

CONSTUCTION RREMOLDELING CONSTRUCTIONS LLC, PUERTO RICO

Administrative Assistant January 2016 – May 2018

Created, managed, and organized all files and folders, hard copy and on the computer. Managed day-today operation maintained daily interactions with clients.

Walked the sites and managed the supplies needed for job completion, completed, prepared customer invoices, arranged meetings with clients as needed.

Greeted clients, answered phone calls, screened e-mails, tracked customer billing and payments performed Contract invoices, and job billing.

Maintained project timelines handled confidential information.

EDUCATION

Bachelor’s degree in administration

Columbia College University, Caguas, PR

Associate degree in Administrative Assistant

Humacao Community College, Humacao, PR

PROFESSIONAL DEVELOPMENT

TRAINING:

Workology Society for Human Resource Management (SHRM)

CERTIFICATION:

•Certification Pharmaceutical Quality Control Inspector

•Advance Professional Development Center, Caguas, PR

•Certification for Internal Quality Assurance Auditing

•Lean Manufacturing Certified Six Sigma White and Yellow Belt

AFFILIATIONS

Human Resources Generalist, Workology Society for Human Resource Management (SHRM)2021-Present

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