Service Worker Protective Services
Resume:
Jacksonville, AR **076
Phone number: 501-***-****
E-Mail – *********@*******.***
Kellye George
Objective
To continue to work and grow within the department, to increase productivity by collaborating with other individuals who share the same objective.
Education:
2001 – 2003
Philander Smith College
Little Rock, AR
B. A. Organizational Management
2009 – 2010
University of Arkansas at Little Rock
Little Rock, AR
Arkansas Government Manager
July 2007 – January 2011
Capella University
Minnesota, MI
M.S. Public Safety - Criminal Justice
Professional Experience:
June 2023 – Present
Department of Human Services
Family Service Worker – Protective Services
Investigate suspected child abuse and neglect complaints by making on-site visits, securing background information, and interviewing parties involved. Discusses investigative findings and observations with supervisor and recommends the opening of protective services, foster care, or supportive services cases. Intervenes in crisis situations, removes the child from the home if the situation is life threatening, and arranges for temporary placement in foster homes, group homes, or treatment facilities. Develops a case plan to establish goals, objectives, tasks and time frames for all parties involved in case. Provides counseling and guidance to clients in defining their needs, interests, and courses of action and refers clients to other professionals, agencies, services, or community resources appropriate to clients' problems. Recruits and trains families, conducts home studies and family assessments to determine appropriate child placements, and visits clients and/or foster parents on a regular basis to monitor progress toward case objectives. Documents all case work activities and developments and prepares court reports for custody hearings and presents testimony when necessary.
November 2007 – June 2023
Arkansas Department of Workforce Services
DWS Program Operations Manager
Prepares and supervises the preparation of training material and operational manuals, educational material, and information; Manages staff, preparing work projects and assigning specific duties; Supervise the work of office, administrative to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors on problems; Administers the statewide Work Opportunity Tax Credit (WOTC) Program which provides an incentive for employers to hire disadvantaged individuals; Develops and interprets program guidelines, procedures, and policies; Develops and maintains an automated Management Information System; Establishes program goals and directs program evaluation activities for the statewide WOTC program; Develops and delivers formal and on-the-job training; Provides technical assistance to employers, employer representatives, cooperative agencies, and staff for program education and promotion; Promotes a positive public image and good working relationship with employers, community organizations and the public by speaking to employers, and community groups, resolving complaints and providing information; Coordinates activities within and outside agency to maximize customer relations and program efficiency; Maintains an orderly system for regularly verifying the eligibility of a random sample of individuals certified under the WOTC program; Complies and writes reports, correspondence, and compile records; Prepares and submits federal reports; Represents the agency in meetings, conferences, and related functions; Monitors program budget;
December 2005 – November 2007
Department of Health
Billing Specialist
Interpreted policy and procedures; Implemented corporate and departmental policies, procedures in conjunction with management; Trained and instructed employees in job duties and company policies; Confirmed Billed Medicaid Services are Properly Documented; Established and implemented departmental policies, goals, objectives, and procedures, conferring with mid and senior management members as necessary; Interpreted and communicated work procedures and company policies to staff; Confirmed Encountered Patient Information; Searched DHS Medicaid Screens; Assessed Medicaid Eligibility; Communicated with Programs and Local Health Unit’s concerning policy and procedure issues; Interpreted and communicated work procedures and company policies to staff; Conducted Medicaid Billing exit interviews with Local Health Units; Evaluated Medicaid Billing Reports; Evaluated Claims Process Reports; Reviewed patient record; Reviewed Local Health Unit Medicaid Billing Quality Improvement Plans; Monitored Medicaid/Encounter Management System pending files; Assessed LHU staff billing processes; Conducted Medicaid Billing Audits; Conducted follow-up on Quality Improvement Plan; Submitted written audit findings and written recommendations; Submitted weekly billing reports; Resubmitted corrected non-billable claims; Served on committees and workgroups;
March 2004-March 2005
Department Human Services/Department County Operations
Family Support Specialist
Interviewed clients to obtain information necessary to determine eligibility for Medicaid and Food Stamps; Informed clients of laws/regulations governing program assistance; Discussed the client’s rights/responsibilities; Identified, reviewed, and verified client information through desk/field investigations and record/computer searches of various sources; Made referral to special investigators; Determined client needs and determined eligibility for single or multiple programs; Calculated eligibility amounts based upon established formulas; Authorized program benefits; Entered data to authorize benefits into the case record/integrated systems; Verified accuracy of financial computation; Gathered, analyzed, and organized supportive service information; Authorized client-specific services; Determined available community resources; Assisted clients in obtaining available services; Provided motivational counseling to clients; Developed plans and strategies to maximize family’s economic self-sufficiency; Assisted clients in overcoming identified employment barriers.
References:
Linda Robinson 501-***-****
Joyce Akidi, 501-***-****
Jo Ann Darton 501-***-****.
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