LPN with 22 years experience

LATOYA R. FERCHAUD

Prairieville, LA ***** 504-***-**** **************@*****.***

Skills Summary

Results driven LPN with over 20 years of clinical and managerial experience. Experienced manager with proven history of growth and expansion. I have extensive knowledge in insurance verification and HIPAA compliance. Efficient, hardworking, and dedicated with exceptional customer service and communication skills.

Education

BA in Criminal Justice -In Progress

University of Phoenix

Associate of Arts-July 2022

Northwest Iowa Community College

Practical Nursing – May 2002

Louisiana Technical College

Experience

Open Healthcare Clinic

Front Desk Supervisor – December 2020 -Current

Provide coaching, mentoring, training for individual medical office team members.

Lead Clinic Operations Specialist

Work with management to create and deliver departmental wide training.

Provide support to the on-site Administrative team by monitoring workloads, schedules, holidays and sickness; and accepting projects and tasks depending on workloads.

Monitor staff’s productivity by completing chart audits as well as SFS audits.

Collects co-payments.

Demonstrates knowledge of insurance plans.

Manage daily deposits for front desk.

Schedules and confirms appointments for patients and reviews schedules for accuracy.

Complete assignments and scheduling tasks in the electronic record

Handles confidential and sensitive client/patient information using HIPAA guidelines.

Ensures that performance meets the standards of the departmental requirements and OHCC core values.

Delivers culturally and linguistically competent customer service consistently.

Audit accounts and schedule patient appointments as noted by the provider, Special Projects Department or Quality Department.

Handles confidential and sensitive client/patient information using HIPPA guidelines.

Direct management of all provider schedules to assist with provider production.

Monitors schedules throughout day to ensure same day patient needs are accommodated when applicable.

Addresses high no show rate clinics by calling and confirming appointments.

Contact and schedule patient appointments for special projects such as Gaps in care

Provide support to the on-site Administrative team by monitoring workloads, schedules, holidays and sickness; and accepting projects and tasks depending on workloads.

Supervises all medical reception staff as well as medical eligibility screening staff at all sites (OHCC,HAART Clinic, Capital Area, Denham Springs, Colonial, and Baranco Clark)

Evaluates, orients, counsels and enforces disciplinary action with staff

Manages operations of the assigned clinics, payroll and purchasing

Manages the scheduling, registration, and check-in process

Performs chart audits on medical receptionists to check for accuracy

Performs Sliding Fee Discount Program (SFDP) monitoring and auditing

Train and monitor performance of direct reports; provide direction, foster teamwork, address concerns and resolve problems to retain a motivated and professional workforce

Manages the process of effective eligibility screening for new and existing patients

Verifies documentation is completed in a timely manner during eligibility screening process

Maintains communication with insurance companies as needed to resolve patient care issues

Develops recommendations for the adoption and application of new methods to advance client services.

Monthly review and submission of billing for Ryan White Grant Program

Serving as a role model for customer service

Maintaining good working relationships with patients, visitors, physicians, and employees of the clinics as well all other areas.

Building a sense of teamwork within the clinic; and timely follow-up with patients, family members, physicians and clinic staff.

Travel Nursing

Charge Nurse/Wound Care Nurse – February 2017-Current PRN

Effectively communicates plan of care to patients and with medical staff

Collaborates with multidisciplinary team to achieve better patient outcomes.

Implements new staffing protocol within care unit.

Detailed management of patients medical records.

Oversee the medical team and reduce turnover through the development and implementation of optimized clinical workflows.

Educate patients and families on medical procedures, diagnosis, treatment options, and prognosis with empathy and compassion during critical health emergencies.

Drove the development of policies and clinical care standards in coordination with physicians, hospital administration, and leadership.

Twin Oaks Nursing Home

Wound care Case Manager – February 2012 –Current PRN

Mentored new associates and built a collaborative work cultured centered on diversity and inclusion resulting in a 15% increase in employee retention.

Drove continuous improvement and monitored processes to ensure compliance with departmental goals and objectives.

Improved patient room turnover rate by 10% during periods of lockdown during COVID-19 outbreak and ensured compliance with infection prevention and COVID-19 safety protocols.

Subject Matter expert training associates new to the department.

References available upon requests.

Contact this candidate