Customer Service Call Center
Resume:
Sharonika Scott
**************@*****.***
Decatur, IL 62521
Authorized to work in the USA
Summary
Customer Service, Customer Sevice, Call Center, Teller, Child Care, cashier, assistance skills, some culinary skills, retail. I'm moving from Illnois to Mississippi and can be available ASAP
Customer Service, Customer Sevice, Call Center, Teller, Child Care, cashier, assistance skills, some culinary skills, retail. I'm moving from Illinois to Mississippi and can be available ASAP
Work experience
Assistant to the Director
African American Cultral Muesuem - Decatur, IL
April 2022 to December 2023
Assisting the Director with events, organization, Hosting events, spreadsheet, Graphic work, giving tours. Answering the phone and maintenance of the museum
Customer Service Skills Sales
SOY CAPITAL BANK AND TRUST - Decatur, IL
November 2009 to February 2019
Researched, compiled, and prepared reports, manuals, correspondence, and other information required by management and governmental agencies.
Executed daily operations of cashing proper checks for Customers and Non- Customers, Loan payments, Housing payments, Helping Customers review their
accounts, watching for fraud, kiting or misuse of the accounts, reporting
Compromises, providing a great banking experience and learning and growing
each day.
Provided employees with guidance in handling difficult and complex problems, and in resolving escalated complaints and disputes.
Wrote, designed and produced advertisement and using my knowledge and research to help the Company and staff know exactly what i Customers wanted and needed.
Participated in the work of subordinates in order to facilitate productivity and to
overcome difficult aspects of work.
Was instrumental in Customer understanding, wants and needs.
Helping with the upkeep of the areas, and being available when we
were short staffed, going through turnover.
Trained and managed and helped other see their skills in the company.
Trained
Computed figures such as balances, totals, and commissions. Supervised and managed, when Management was unavailable to do so.
Trained and instructed employees in job duties and company policies, and arranged for training to be provided.
Successfully managed a team. Developed and updated procedures, policies, and standards. Successfully handled disappointed Customers.
Coordinated activities with other supervisory personnel, and with other work
units and departments.
Structured and maintained a what need to be done to close properly for the night
Discussed work problems and grievances with fellow Co-Workers and Management
Duties:
My Duties at Soy Capital ban k began with Teller Skills. Teller work involves
cashing proper checks for Customers and Non-Customers, Deposits, making
change maintain Cash and Cash items, Customer Service, Loan
payments, Housing Payments, helping Customers review their account, watching for fraud, or anything that may compromise our Customers account and funds.
Soy Capital Bank and Trust
Safe Deposit Clerk:
My Duties as a SDB Clerk were, letting Customers into their Safe Deposit Box, Opening and Closing Safe Deposits with proper documentation, scheduling
drillings, taking payments, and researching payments, I would file maintenance, answer phones and organize documents.
Customer Contact Center was another job I learned and worked, my duties
included: Answering phones Customer Service, Garnishing wadges, file
maintence, filing, assisting Customer Service Reps, Making sure we had proper
documentation for accounts (Opening and Closing) helping and being a Teller
when or as as needed, Promoting new products and features, unblocking and assisting with Debit card and help Customers with their unique situations as
needed.
FITTING ROOM ASSOCIATE
WALMART FITTING ROOM - Decatur, IL
September 2009 to November 2009
WEE FOLKS DAYCARE - Decatur, IL
May 2009 to June 2009
GRAD - Decatur, IL
2001 to 2001
DECATUR, IL 20006-2008
Education
Some College in Education and Graphic Design
Some College in Education and Graphic Design
Richland College - Decatur, IL
Skills
Adobe Photoshop
Customer Care
Filing
Customer Support
Illustration
Banking
Graphic design
Microsoft word
Customer service
Call Center
Culinary Experience
Computer Skills
Groups
African American Cultral Museum
NAACCP
Additional information
Skills: Microsoft word, some Excell, Computer Skills, Cash Counting, Filing, Graphic Design, Phone, Research, Customer Service, Child Care, Organization. About me: I love to learn and see thing from all points. I am a very hands on person and love to help other learn their Strengths. Available upon request Nakia Thomas 217-***-**** Jessie Walker Jr 217-***-**** Julie Barnett 217-***-**** Tonisha Eubanks 217-***-**** Sarah Girard 217- 2941919 Michelle Sangster 217-***-**** Amber Taylor 217-***-****
Skills: Microsoft word, some Excell, Computer Skills, Cash Counting, Filing,
Graphic Design, Phone, Research, Customer Service, Child Care, Organization.
About me: I love to learn and see thing from all points. I am a very hands on
person and love to help other learn their Strengths.
Available upon request
Nakia Thomas 217-***-**** Jessie Walker Jr 217-***-**** Julie
Barnett 217-***-****
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